Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good receiver for what I need in my house. Could pack a bit more power but overall good receiver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, we're glad you are enjoying our product! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! ~Earl
Great for use on passive sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an active sound bar, this isn’t the product for you since it’s typically designed to be an all-in-one system. Works well with a passive system that requires a receiver to help balance the sound output.
I would recommend this to a friendSeems ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now been able to resolve the audio issue I have. Rear speakers won’t come on. While streaming, I lose all sound and must use speakers from tv? Don’t know how to correct Frustrating,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00024901
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great receiver, does the trick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this receiver after looking online for a new receiver with 4K passthrough. Happy to report that it has worked great! Not many HDMI inputs but it does what I need for the few devices I have. Recommended!
I would recommend this to a friendGreat Value for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive performance for the price! Bluetooth out to speakers is a missing "nice to have" feature, but for a flexible Atmos receiver at a good price, this one's hard to beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimK,
Thank you for the positive feedback! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Amp receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best we bought it as an upgrade for the blue tooth we love
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, DaisyM! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
good stereo for bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stereo has bluetooth connectivity which works quite well with newer bluetooth enabled devises. My Samsung gs8 will automatically control the sound volume of the stereo from the phones volume up/down buttons.
I would recommend this to a friendInconsistent On Off USB operation with Sony TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver works ok but does not coordinate well with Sony TV. Receiver over USB is to turn on automatically when TV is turned on. Sometimes works but most of the time does not turn on or turns on in wrong setting (should be in setting last used). Most of the time it does work right to turn off when TV is turned off. Setup menus could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryH,
Thank you for the review. We need more details regarding your concern. For now, try to power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the full 5.1 speaker package and amp on Black Friday sale. After I got everything setup it was amazing. The dialog is incredibly loud and clear when watching movies. Perfect for me, a guy on a budget.
I would recommend this to a friendGreat value and quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far an excellent receiver in all aspects. Took some finagling to configure my current speaker setup (3.1.2), but mostly an issue on my end never having owned a receiver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Very nice! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product very good product easy install the best. Thank you so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MassielS, We're very grateful for this positive feedback! Good to know you appreciate the ease of setup and installation of your new Sony STRDH790. Thanks for choosing Sony! -Sam
Great Future Proof Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great receiver that we invested in for our living room. We plan to steadily upgrade the number of channels over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk,
You made the right choice! We're glad you like the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Its alot of sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty I might have purchased a tuner with more power then I needed, but I love it all the same. My only issue is finding reasonable priced speakers that can handle the power output.
I would recommend this to a friendGOOD BUT SLOW STARTUP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. However it is slow reacting when first turned on, it takes about 10-15 seconds to send picture to monitor and then another 5 second to get sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello greatsony,
We recommend using high speed HDMI cable for your AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great amp-my problem has been it change the setting a lot! I have to keep resetting the factory! It goes from speaker to tv speakers, I just hate this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrios,
Thanks for sharing your review and experience with the STRDH790 receiver. We understand where you are coming from. We would like to know more about what happened and your current setup so we can turn your experience around. Please email the below information tosocialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Receiver Model Number:
Additional Information regarding your experience with the STRDH790.
Sincerely,
-Ralph
Sony Social Support
Sony 7.2 receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with my purchase, especially the price. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinW, We're glad that you are pleased with your purchase. Thank you for choosing Sony. Erin
Easy, Convenient to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaints are the FM reception is poor where my old Yamaha receiver was great and the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cat70,
Thank you for the review and we're glad to hear that you like your new Sony AV receiver. Please check this article on how to resolve your reception issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00023421
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. Thank you for choosing Sony!
-David
Just ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you have a TV with lot of input ports and e-arc. I returned it because I wanted to connect devices to my AVR.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DiptanshuS,
Thank you for the review and it is unfortunate that the unit had to be returned. Thank you again for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Best product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best streaming device the best in the market I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorJ, We're glad that you are satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice product but could use improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite having hmdi connection that is supposed to sync with TV, I have to turn it on multiple times in order to hear sound. I hope it isn't a defect and gets worse over time. I would prefer the display to remain lit, but it is only brief. The setup is overly complex, but once you get it dialed in it sounds nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Youngolddude, Thank you for the feedback on your experience with your STRDH790. While we're glad you like the sound quality, we regret to hear you're having an issue syncing it with the TV. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001559233.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the display panel not having backlight all the time and will be sure to forward this feedback to the appropriate department.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US who would be glad to help.
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam