Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
Good receiver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good receiver but the use of the "B" speakers is not the best. A little cumbersome in setting up and using. overall the unit is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddofab, We appreciate the feedback and we regret to hear if you had difficulties setting up your unit. Should you need additional information about your AV receiver, please visit our Sony support website or email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Excellent amp.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit does everything that is advertised. I bought it because it supports all the latest technology and has great flexibility.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Voytek, Great! Good to know that this is what you are looking for in a Home receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
Great deal for a something so big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit it was very hard to set up if you dont know anything about surround sound. Make sure you watch a video on how to set your personal room.
I would recommend this to a friendGood receiver for the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently just purchased the Denon AvR-x2600. Thought it would be a significant upgrade and in my opinion it really isn't?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tmath,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Nice receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice receiver with a lot of options Dolby Atmos works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cbb1979,
Thank you for the review and we're glad to hear that you like the Dolby Atmos and other smart features of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Sony is good on everything!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Able to connect all of our devices! Small but of great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dukes,
Thank you for the purchase and we're glad to hear that your devices works well with the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Surprised
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a replacement for my es receiver that failed, I might just keep it in place it's that good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ocd1,
Thank you for the 5-star rating! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Budget Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, if you want something basic. It does what I need it to do..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigD.
Thank you for the review and we're glad to hear that you like the basic functionality of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Excellent Sony receiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a receiver to pair perfectly with my Sony TV and this one does a outstanding job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Denny,
Very nice! We're glad the AV receiver works well with your Sony TV. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony!
Regards,
David
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love This product. I am a Sony person and committed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diana,
Very nice! We're glad to hear that you love the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! We appreciate your loyalty and thank you for choosing Sony!
-David
14gauge wire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but shuts off if sound is to high. Ordered some 14gauge wire to see if this solves the problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crostir,
We appreciate your 5-star review of the receiver. We regret to hear that the receiver is turning off by itself during loud volume. If the impedance of any of the speakers is below the rated impedance range indicated on the rear of the home audio device next to the speaker connections, the home audio device may enter the PROTECT mode and turn off automatically. Raising the volume with a low impedance speaker will trigger the protection circuit.
NOTES:
-Replace low impedance (outside of specifications) speakers with the correct impedance to prevent this from occurring (6 ohms to 16 ohms).
-If you continue to use the low impedance (outside of specifications) speakers and you ran the Auto Calibration, check your SPEAKER SETUP and individual speaker LEVEL to reduce any speaker LEVEL with a positive gain to 0.0dB or less.
You may also find this link helpful:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00007161
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Receiver Model Number:
Additional Information regarding your experience with the STRDH790.
Thanks so much for choosing our Sony STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Sincerely,
-Ralph
Sony Social Support
Sony Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Receiver is excellent. I am very happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arly,
We're glad you're happy with your purchase. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony!
Regards,
David
You want this receiver!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb performance and Best Buy price can't be beat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddJ4077,
We appreciate the 5-star rating! We're glad to hear that you like the performance and price point of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Good buy for the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No need to pay more for a Atmos receiver, this Sony is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dougsplace,
We appreciate the 5-star rating! The STRDH790 receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed.
-David
Protext mode
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily, you are not able to purchase this product any longer. $500 wasted. Thanks Sony and Best Buy. 15 months and DOA
No, I would not recommend this to a friendGreat Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is the perfect replacement for my old one that just died. It provides everything you need to hook up multiple accessories and speakers.
I would recommend this to a friendPowerful receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions book was easy to understand. Antenna wire is to short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerryP,
Thank you for the 5-star rating and we're glad to hear that you like the Instructions manual of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Really loved the sync between this receiver and klipsch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharathK,
Very nice! We're glad the AV receiver works well with your speaker. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Great receiver for a surround sound system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this receiver. Nice design. Functions great! Very pleased with how this receiver handles inputs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karma,
Very nice! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to upgrade receiver for new TV this one works great and is smaller then our previous one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slking, Awesome! Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Carl