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Customer Ratings & Reviews

Your price for this item is $269.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 5276 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, 4K capabilities, ease of use, and upscaling features of this Blu-ray player. Many also appreciate its price and streaming functionality. However, some customers point out performance issues and the lack of Dolby Vision support as drawbacks. The player's size and limited app selection have also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 5,276 reviews
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Works Great w/ 4k Sony HDTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player works excellent for 4k movies. I haven't had any problems with it. Just wish it came installed with HBO NOW or GO app because I like to use that. The remote works along with the Sony 4K TV which I found to be a nice surprise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy the ease and quality of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had other blue tooth devices, and the quality of Sony can’t be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent DVD Player

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best DVD player I have had. Has smart apps built in, I have regular DVDs and this up converts them to 4K, not true 4K but they do look better. Have tried 4K DVDs and dont know how they could look better on my 4K TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Picture quality is great. Good value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All the features I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't wait for Christmas day when I hook it up and enjoy it on my system. I will use it for both movies and music CD's.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 2 out of 5 stars

    Great Picture when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony player provided excellent 4K and upscaling of Standard Blu Ray discs. Connectivity with WIFI was also very good, and the Netflix streaming was very sharp. HDR also performed well. HOWEVER, great picture performance was offset by a number of bugs which I can only assume relate to the firmware. On non-Blu Ray discs, the player would skip at various points. [Tested the discs against a Sony S6500, and no problems.] The player also froze up several times, requiring that the unit be unplugged then plugged in to unfreeze. The Unit also lost connection once to the TV. [A Samsung JS 8500.] I also noticed that if a disc was stopped mid play, resuming the play started the disc from the beginning. I checked for Firmware updates via the internet function and the unit indicated firmware was up to date. So while the unit performs quite well when it is working properly, the above mentioned issues [ skipping, freezes, connectivity to TV] significantly bring the rating down. I would have thought Sony would have solved these Firmware issues with updates by now, however, where issues with this unit arise, they seem to revolve around the skipping and freezes. Disappointing, as I have Sony Blu rays in the S5500 &S6500 models, and both have performed without a hitch. Returned the Unit without a problem .

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1221, thank you very much for taking the time in sharing with us your experience with the Bluray player in detail. Our team will definitely get notified of this as it should perform well with non-Bluray discs. We greatly appreciate your input and will make sure that improvements will be made and changes if needed. Thank you very much for trying this model out. Best regards, -Mark sony_US

  • Rated 5 out of 5 stars

    Great player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to go with a new Sony TV. Really works great together.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Early adopter priced but solid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Sony so the build is hefty and great. Priced a bit high but I got it when it first came out. Does all the HDRs and Atmos too so that part rocks. But these days you can get all this a lot cheaper than this unit unless of course you just love Sony like I do.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 5 out of 5 stars

    Everything great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally broke down to get a 4K Blu-ray, very impressed with the outcome. Easy to set up and great interface. I also like how it upscales my existing Blu-ray content, and I know I will be upgrading my favorites to 4K as time goes on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. No need for superfluous justifications and technical jargon.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent quality DVR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm upgrading my theater room with a 4K projector and needed a source for 4K content and viewing. The Sony UBP-X800 offers intuitive interfaces and and excellent quality image whether I'm streaming video or playing a CD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes the viewing experience fantastic, so glad we purchased it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yes. Awesome 4-K Content. Makes for a real viewing experience .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product for a blu ray and 3d combo. the price was great as well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better than the last one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is better than the Samsung it replaced. The Sony doesn't turn itself on in the middle of the night nor do I get the annoying occasional flicker while watching a movie. An auto play feature is something to be desired though. If I turn on the player with a movie already in the tray it goes to the movie then stops and goes to the tile screen. But still a big improvement over the Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Does everything I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to this unit in preparation for purchasing a new 4K TV. I have been reviewing 4K TVs and purchased this unit to work with my current SONY TV as well as intending to purchase a new LG OLED 4K unit. IT works very well with my older SONY.

    I would recommend this to a friend
  • Cons mentioned:
    Dolby vision

    Rated 4 out of 5 stars

    Decent UHD blu ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this player for about a month. Overall it's been good, but the technology is still being perfected. I had a few issues connecting to a 4K projector after the last firmware update. Unfortunately it's past 30 days and I'm hoping future updates work it out. Also, there is no Dolbyvision support. Fast load time and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this unit to play 4K DVDs and stream videos from Amazon Prime. Picture quality is excellent. On-screen display is intuitive and easy to use. It is a little slow to turn on and start up, taking a few seconds, which is no big deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a Christmas Gift. Great unit for the entire family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just got installed today. Hopefully will be able to test it soon.

    I would recommend this to a friend