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Customer Ratings & Reviews

Your price for this item is $269.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 5276 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, 4K capabilities, ease of use, and upscaling features of this Blu-ray player. Many also appreciate its price and streaming functionality. However, some customers point out performance issues and the lack of Dolby Vision support as drawbacks. The player's size and limited app selection have also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 5,276 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    2nd purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Additional purchase of same model about 2 yrs apart. Incremental improvements significant between years. Better sound, picture, and wifi connectivity. Software update easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    absolutely marvelous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4k player is well worth the price. I have some old DVDs and this brings them up to a blu-ray level. The picture quality is fantastic. The 4k quality on 4k discs is absolutely marvelous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for streaming apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity was easy. Streaming works fine. No issues with playing movies either

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great playback quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playback quality is great, as with my Sony TV though, not that fond of android TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Panasonic that was balky at best. This Sony is the best I have had so far. Feels substantial and streams better by far than the other two I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Sonys the best whenever it comes to HD!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is best whenever it comes to HD! They made the first 4K. They make Blu-Ray! They’ve always known their stuff! I have a Sony TV and I needed to get the Sony 4K Player for it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who could go wrong here I like it it’s bigger but the quality is great. Smooth play no noise and terrific picture. 199 on sale! Don’t let this great deal pass you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to upgrade so we could watch Netflix & 3D movies. Was easy to setup. That being said, the player freezes from time to time. When that happens you have to unplug it to get it to reset. When we bought it the young man at Best Buy gave it a good review. Not thinking he’s read any of the reviews because about a third of the ones I read have the same problem that we’ve had with this one. I should’ve done more research before I bought it. Because I wouldn’t have bought it. I check for updates every couple of weeks to see if there’s a fix. I should’ve taken it back.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thogobo, we apologize for the inconvenience. To isolate the issue, you may check links below and follow the troubleshooting steps provided:
      https://us.en.kb.sony.com/app/answers/detail/a_id/41801
      https://us.en.kb.sony.com/app/answers/detail/a_id/41705
      https://us.en.kb.sony.com/app/answers/detail/a_id/49730
      Regards, _Bob sony_US

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Crystal clear picture... 4K is the ultimate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say besides WOW! First 4K movie i watched was a newly released super hero flick. Tested all aspects of what a movie offers and this 4K player delivered right on the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and Easy to operate. It fit into the space in my cabinet where my old DVD player was. I would recommend this DVD player to any one needing 4K Ultra HD capability.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY UBP-X800 4K ULTRA BLU-ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PRODUCT IS A GREAT INVESTMENT FOR ANY FAMILY WHO ENJOY WATCHING MOVIES AT HOME. The picture is outstanding, the picture is clear and the color on the scene is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 4 out of 5 stars

    Everything u watch is 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything u watch on this up converts to 4k. It is awesome. However it locks up sometimes. I took the first one back and the second does it as well. Still a great smart player. Hulu in 4k. Nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, happy with product. I thought it had more apps but it is working as expected. Bought it in conjunction with Sony Bravia TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great Sony item. This is player is great. Load times are fast, from powering on to loading disc and playing. Descent selection of apps for streaming. Picture quality is great too.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Awesome Blu Ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blu ray player works awesome and has some really great extra features for anyone that doesn't already have a smart tv or wants another way of accessing netflix, hulu or other apps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A solid good Blue Ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and quality. Better ones out there, but a good buy for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Complete yet simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need in a very simple easy to use package. The unit is very weighty to help isolate it from the thunderous bass using a surround sound system during movie play back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Elite by Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best TV's and the best devices to connect to those TV's. There's a reason why almost all movies are shot with Sony cameras and edited on Sony oleds.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Good 4k player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this player. Plays blue ray and 4k beautifully. My only complaint is I am unable to update thru wi if or with a LAN connection. I had to go to the Sony website and down load to USB drive and update thru USB drive. Something wrong with this unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry, We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Your feedback is highly appreciated, it will be a big help in improving the quality of our products. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great DVD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 4K Ultra HD DVD player was easy to set up, has worked beautifully without any glitches. Provides us with excellent picture quality with BlueRay DVD and standard dvd's.

    I would recommend this to a friend