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Customer Ratings & Reviews

Your price for this item is $269.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 5276 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, 4K capabilities, ease of use, and upscaling features of this Blu-ray player. Many also appreciate its price and streaming functionality. However, some customers point out performance issues and the lack of Dolby Vision support as drawbacks. The player's size and limited app selection have also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 5,276 reviews
  • Rated 4 out of 5 stars

    Really good hd dvd player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great player! However, setup is challenging. The player could use more detailed set up instructions for each of the set up windows. The last window with app indicators is especially bad. There is no indicator that lets you know you are finished!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 4k streming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best 4k streming that u can get ...if u Like to wach YouTube o 4k movies , bluetooth movies....this is the best option... YouTube videos looks Amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Blu-ray player was recommended by Best Buy staff since I was getting a 65" Sony TV. Works well with the tv and have found the remotes to mesh nicely. So far I'm happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value BD Player

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and cost-effective BD player. Starts up really quickly and also have “smart TV” access such as to Netflix, etc. if you need or want that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    can't update product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried to run update on product and kept getting message that it wasn't connecting to internet when product clearly showed connection status as connected. went online and saw many reviews with same complaint and no support from sony to fix this issue. I returned this product and was disappointed at having to return it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, booya, It is unfortunate that the Blu-ray player had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will pass this to the proper department. Thank you for your time. -Vincent sony_US

  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use it to play audio CD, and on that count it works just great. I wish it had a digital display to at least show track number, rather than running that to the TV, but it's a minor gripe. Apparently this thing will play all sorts of disc formats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for transitioning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wondering how I was going to do 4K since my 7.1 receiver did not have 4K pass though. This player comes with 2 HDMI outputs. One is for your TV and the other can go to an outdated receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to match my Sony receiver I just upgraded as well. Works great, I had some problems with the apps, but it has nothing to do with this player. i think the apps will prolly update in some time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No one is getting it perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like every player out there has a fail. No Dolby Vision support, horrible interfaces, lack of of apps (like Vudu), leaving my TV brand off of the TV remote settings. All of the reviews for every 4K player under $500 were negative in some way. I tried three brands and although I swore I would never buy another Sony product, I ended up with this one. It is solid and feels good, quiet, seems to function well but there are bugs like full screen playback and freezes on 4K. The biggest complaint at the moment is the lack of apps, the poor menu and inability to customize the menu. I would not recommend this player mainly because it is no better that any of the others - just different shortcomings.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent DVD Player

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - Streaming 4K Ultra HD 3D Hi-Res Audio Wi-Fi Built-In Blu-ray Player provides a great movie watching experience. Easy to hook up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Some duplicate services that my TV all ready supplies (streaming services). But overall 100% satisfied w/ this purchase. This also my 1st Blu-ray player Ihave owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THIS SONY DVD PLAYER IS GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this DVD player. I bought this open box at Best Buy and as usual I am always satisfied with their products. It was a bargain and performs well as a smart DVD player with SONY quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Was a little hard to set-up. Owner problem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a friend who was advising me with the installation, with bad information. Called the store to get help and was put on hold for more than a hour. I hung up and drove to the store and the clerk was very helpful. Was a very simple fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it up in running in 5 min. Nice that it has hdmi in and out. This model also has Bluetooth so you can use a extra subwoofer in a different location in the home without wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome 4K Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics and sound reproduction on this 4K HDR blu ray player are amazing and definitely worth the price paid for the item. It also enhances regular blu ray dvd's as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony - UBP-X800

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome video quality and performance. I would've given this 5 Stars if the cost wasn't so high. 4K HDR Discs will always look better than streaming 4K HDR content over the Internet onto your TV due to compressions that take place during the stream.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love 3D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently had to bring a spare 3D Bluray player (Samsung) out of the box new to replace the original Sharp that wasn't updating. I bought this as a spare for when the Samsung gives up knowing Sony will have updates because they support the platform.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and clarity when playing a movie through the DVD player is outstanding. I feel that DVD technology is going to go extinct in the near future as will CD technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K Player!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking at a few players and I am very glad that I got this one. Goes great with my Sony tv and the quality is awesome. Good interface and wireless WiFi connection. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4k DVD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on the market and the only one to buy if you have a Sony TV. The DVD and the TV work together and easily transition from TV to DVD and back without having to resort to being a remote.

    I would recommend this to a friend