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Customer Ratings & Reviews

Your price for this item is $269.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 5276 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, 4K capabilities, ease of use, and upscaling features of this Blu-ray player. Many also appreciate its price and streaming functionality. However, some customers point out performance issues and the lack of Dolby Vision support as drawbacks. The player's size and limited app selection have also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 5,276 reviews
  • Rated 5 out of 5 stars

    Great player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful of the firmware update; turned it into a CD player for a half hour. Was about to return it when it started being able to recognize blu-rays and DVDS again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice piece. Major improvement over my old Blu Ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat the price ($200) for these improvements. Pretty solid if bland packaging. A simple black brick, almost intimidating. A simple display on the front would be nice. Otherwise no real surprises. Does what it says it will do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son called and said his dvd broke and his 3 kids were crying. Lucky we were at Best Buy and got the Sony and dropped it off the next day. Saved the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mostly for audio--it plays EVERY format, SACD, blu-ray audio and DVD audio. It also is fantastic on video...again, it plays EVERY format, very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Dolby vision

    Rated 1 out of 5 stars

    garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    taking it back not worth the black Friday price I paid for it cheap cr@p, every dvd skips, plays fine on my xbox 1

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    great at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great while it played, then it froze up on certain movies ,now it doesnt play,but when it did it was great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Upconverts bluray to 4K qualuty if you of course have a 4K TV. gets updates and wifi is flawless!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best graphics in this day and age

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant at first because I just wasn't sure if graphics really could be that much better! After purchasing and watching my first UHD movie I can say it was not a mistake!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issue after Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the second unit and it is going back. It is worthless at streaming, drops the signal and you have to constantly power cycle the unit to get to work for a short period of time. It is an ongoing issue with many consumer experiencing the same problem. Sony CS is of no help. Went through many different settings and nothing has worked so far. I would not recommended this Sony for purchase at any price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't opened yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will given it 5 stars for now butnhave not opened it yet. If I find a flaw I will update this post. Got at a great price and look forward to using once I move into my new house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice "open box" purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate buying open box items, there's always something missing, the item has been dropped, scratched, etc... I let the young associate talk me into this as it was $150 off the regular price. Installed it at home so we coild have the Wi-Fi features and amazingly it worked after some tinkering. It wasn't super difficult to connect to my Orbi and we were off and running. The only reason I have this Sony Blu-Ray a three star rating is it is very slow to start up and it jas no code that will work woth my older Logitech all in one remote. I have tried hundreds of codes and now, even though my Logitech works like new, if I want to add this dvd player, I will have to buy a new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Unit...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4k player you have been waiting for. The upconversion is done very well. UHD blu ray discs are amazing, and 4k streaming.. welcome to the future of television. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dacheesypoof,
      We're really glad to hear that you're having a good time with your player! Thank you for choosing Sony!
      >Joffrey sony_US

  • Rated 5 out of 5 stars

    great blu-ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with our previous Samsung blu-ray and decided that since we own a Sony TV we'd purchase a Sony Blu-Ray. Haven't had any issues with it. We've been pleased so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K Blu-Ray is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This for K ultra hd Blu-Ray player is absolutely awesome. It has all the apps that you will need along with picture clarity and East of use I would recommend this product to anybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had almost no issues with it. I had to reset it to factory settings once because somehow the colors got screwed up and it was showing red, but no problems since doing that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hg player

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it I can’t believe all the great gadgets that Best Buy has for home entertainment wow so nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The x800 is better for viewing old movies, blueray and can show the new 4k movies. The sound was also improved compared to the old blue ray player. Glad we upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered great picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a true 4k experience, this player will deliver. Note unlike some players ,make sure you do your "homework" , not all players will play ultra 4k movies, this Sony does.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had it that long so the experience is limited. However, I have noticed that films start up immediately, i.e., no lag time. In addition, since we have not had any 4K discs it is hard to say about the 4K quality. Overall it looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this DVD player to compliment our new TV. The picture is great, crisp, easy to operate, which is a Biggie for me. It doesn't take up a lot of room and we just love it!!!

    I would recommend this to a friend