Customer Ratings & Reviews

I bought this over 2 years ago. When I first used the product it would skip or freeze when running a disk. I assumed it was a disc issue and not the player. But it kept happening with new disks. The player would sometimes freeze and disable the on/off feature. At this point you have to unplug it in order for it to turn off. I called in to Sony for help. They had me run a few troubleshoots. In the end the player no longer reads disks after I updated the software. Sony is selling a faulty product and not holding themselves accountable. I take care of all my electronics. It’s never been dropped or mishandled in any way. This is just frustrating because I could’ve taken it in for an exchange the very first month I got it but like an idiot I assumed it was just the disc. What’s the point in exchanging when there’s a chance it won’t work again. Don’t buy this crap. Save yourself the money and go with Samsung. I’ve never had an issue with any of my Samsung products.

I must have gotten a dud. Sometimes it takes 10 minutes to load a standard blueray. It freezes and i have to go behind all of the av equipment to unplug it to reset, which is almost every movie. Worst part is while the unit is trying to read a disc in the try, it will not let you do anything else. This is a horrible feature. Since it takes 10 minutes sometimes to read a disc, i would like to turn on Netflix or Vudu while waiting, Nope! you have to sit there and wait. i have never had any luck with Sony products though,

I guess the output was 4K it did not blow me away as much as using the Apple TV to stream 4K content.

The Sony bluray does not show where you are at in a movie whether a disc or online. When paused while streaming, it keeps the screen up forever which may burn a tv or for sure an older tv. When pausing a disc for too long it shuts off. Then it won't restart where you left off. It does fast forward in pause forward and backwards, very cool.

Stopped working after two years. Very disappointed.

I wanted to experience Nextflix w/ Dolby Atmos... The player feel short. Great 4K playback tho!

This product does not let you download apps from an app store they need to update it so it can.

Tried second Sony as my first stopped playing blu ray just after a year. This has failed also. Skips, freezes as previous reviewers mentioned. It’s going back. Going with another brand altogether.

Remote stopped working after couple of times usage. There are no play pause buttons on the player, only way to communicate with the player is thru remote. I ordered a new remote And tried it again but no use. Its so frustrating....

This DVD player had a bad power cord and had to be returned. Best Buy did make it right.

Lots of issues, constant freezing, doesn’t synch with Song TV everytime there is a firmware update. To restore to factory setting difficult. Everything I own is Sony but this is a terrible DVD player. Don’t buy.

I got this while getting my new tv and sound bar Best Buy recommended it for best quality

Not much better than my current blu ray player. Gonna wait and look at the next model.

I thought a 4k player would be such an upgrade. I dont see much difference

Average player. I sent it back and got a Panasonic.

I just used it to record some things but not much anymore.

Purchased this a few months ago and its locked up so many times that I am done with it. Do not buy this product as it seems many have the same problem.

I purchased Christmas 2017. I watch 4-10 movies a month and Sony’s upper grade ultra Blu-ray player crapped out on me in 15months. When I contacted Sony I was told it was only under warranty for 12 months. I expected more out of Sony.

This 4k player would freeze during play. Apps do not respond sometimes. If you don't use if for a few days, it wouldn't even power up when you press the remote. Had to unplug it from the outlet and plug it back in to fix the problems. I think I may need to bring it back even though the return period has passed.

This was a Christmas gift for my fiance. We have not actually used it yet.