Customer Ratings & Reviews

This is my second Ubp-x800 and it shuts off constantly. It's hard to get through a single movie without it shutting off. It's going back asap. Look online at Ubp-x800 shutting off and there are endless people complaining about this issue. I have difficulty believing all the positive reviews on this player, it must be hit or miss, or people reviewing before the troubles start in. Yes everything else is wonderful about the player, but that doesn't matter. I'm writing this review after something like the sixth shutdown tonight!

This unit is horrible. It freezes so often that you just give up hope and not wanna use it anymore. A complete waste of money. Can’t return because my warranty expired.. never again will I buy Sony product..

This is my 3rd different 4k UHD blu ray player, Ive purchased the Phillips, the Samsung and now the Sony. Every single one had different problems and had to send all of them back. I figured for the amount of money and the brand Sony would have finally made a good product but I was wrong. The picture quality was great but froze atleast once or twice times watching a movie and would skip extremely far forward then would never allow me to go back to that spot without completely going to the main menu and starting the disc all over again. Im extremely tired of spending $250 to $300 for junk.

I have always been a Sony kinda guy. Bought this 4K player 3 months ago and started freezing up. Sony replace it with a so called new one and got it today. Didn't make it past 1 4K movie, The Martian, before it froze up. Had to disconnect the power cord to make the DVD eject. This apparently, is an ongoing issue with this 4K DVD player per other reviews. I missed this one, but will read between the lines the next time. SHAME ON YOU SONY!!.

I bought this player about 15 months ago. They had a promo for 2 4K BluRay of your choice once you register the product. All done, choice of movies selected and done. Over a year now Sony has never bothered to ship the movies nor respond to emails. I will never buy a Sony product just because of their poor ethics and customer service.

Pre ordered this Sony 4K player so I had no reviews to go on but it will not play 4K movies out of the box so I called Sony and we went through a series of possible issues to no avail then I was told after about an hour of being on the phone that they were aware of this issue and in about a week there would be a firmware update available that should fix this problem so I will see if it fixes it and if not I will return it but they should not have released a product that doesn't work. Better off waiting awhile until they get all the bugs fixed.

DVD/App player worked OK for one year. Then the latest firmware patch sent the unit haywire. It will no longer play DVD's of any type. It warns me I have to update the firmware every time I turn it on but it will not update online or from USB. Factory reset doesn't help. Unit is, of course, out of warranty. The Netflix/Amazon/ other apps still work but I cannot play any of my Blu Ray/HD discs. So now I have a $300 Netflix player. Don't buy this Sony machine.

I just purchased this product. Got home and immediately stated new software available. let it do the download took forever to do anything. once it was updated it didn't recognize any of the blue rays, dvds or a 4k blue ray. All these years i had sony and this makes me wish i didnt

Bought this unit in February. It wont eject, or do anything? It turns on and off that's it. No picture shows up of menu or anything? I allways thought Sony was top shelf? I guess the company has gone way down hill. Dont know if I'll ever be purchasing sony products again. Literally used it twice. Piece of garbage.

havent even had the unit 2 months and already having video issues with it. unit keeps flashing off and on, although there is no issue with the sound. even tried a different hdmi connection on my tv and same issue. glad i bought the extended warranty.

Played a couple of discs, then after sometime when I was about to use it again, won't play any disc. Software Update won't work at all. Sony Support won't even offer me anything to repair it... what a shame! DON'T EVER DARE BUY THIS PRODUCT!!!

This player was great until I did the software update. Then, it started to lose functionality until there was no home screen and the player refused to give up my dvd. So, I recommend it, but don't do the software update.

I bought this at best buy last night and it was bad right out of the box, has video issues started flickering then going crazy could not even get out of setup for first use, never made it past wifi setup,going back right away thank god for best buys return policy.

Player freezes before finishing HDR, grey sparkles

I bought this player and brought it home and could never get it to update. tried to do it via internet and manually. Sony couldn't get it resolved. I had 2 of these and both wouldn't work. not very good quality.

I purchased this product approximately 10 months ago