Customer Ratings & Reviews

Easy set up and use. Not complicated for kids or seniors. Plays all movies well,would buy again as needed.

WONT PLAY OLDER DVD FORMATS. PLAYS NEWER ITEMS FINE.

Not that happy with it. The Remote gives me trouble.

It does what it's suppose to do. No complaints at all

This is special to everyone can you use please tho

It's fine, nothing special and it was cheap enough

Bought on my lunch break cause my blu ray broke cxxx

I bought this one to replace my old Samsung, that is still working, before it give up the ghost. My favourite video activity is making movies from my trips with pc movie editors. All the blue ray discs I produced play normally in the old one but when tried on the new one, some indeed play, others play but the menu do not work and others were not recognized at all by the device.

I bought this under a year ago. I had a power outage the other day and the whole player would not turn back on. I tried every outlet in the house. It may have had a defect from the start who knows. It did have apps on it but most were pay for apps.

I bought this in April of 2019. In November I found that the Ethernet was no longer functioning. I wasn’t able to get much help from Sony, but in truth I didn’t try very hard because we really only use it to play movies for my kids. Two days ago it stopped playing discs. When you insert the disk they no longer spin, only a month after the warranty was up. I’ve always been a fan of Sony products, but this is very disappointing. Won’t be buying another Sony Blu-Ray.

Item broke within a month. Sony is trying to “fix it” but should have just replaced.

Just say no. As other reviewers have mentioned, this "smart" blu-ray player has an issue with regions. It falsely denoted some discs as not being able to read due to being in the wrong region - which was absolutely not true. The discs played just fine on my son's Xbox and other players. I took it back the same week. Not worth the time or effort.

Sometimes it freezes up randomly and the only way to get it to work again is by unplugging the power cord completely, very frustrating. I have the older version from 2015 and I wish they still sold that one because it is so much more reliable.

Says it is a streaming player, but has no wifi. You need to plug it in with an ethernet cable which totally limits its usefulness. Look for the wifi version instead.

Do not buy! I should have read the bad reviews before buying in-store. Why is best buy still selling this, it's defective. Its an easy set up. But it's Not working after only using twice in 4 months - won't turn on either manually or with remote. I bought this unit because of the trusted brand SONY. But it's Absolute junk! I can't return it, too late. I just threw away $73 bucks. Very disappointed.

Great Item its compatible with my Television and plays great it was price but its worth it.

Not wifi. Went in to the store and they had none on the shelf. Had an associate help me, and never asked if I wanted wifi or wired internet.

I haven’t been able to use my VCR because I do not have a special cord for it and when I purchased my VCR it does not come with it

I liked the first one I bought and decided to purchase another one for our guest room.

Purchased as an open box and the power cable was missing. Unfortunately the power cable isn't easy to come by. I ordered an extra power cable, and the box never read any discs no matter what they were. Streaming capabilities were limited and it was network only via an ethernet cable. Really a poor design and obviously it was returned to best buy because it could not read discs. Unfortunately Best Buy should have screened this return better before selling it to someone else.