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Customer reviews

Rating 4.6 out of 5 stars with 5989 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 5,989 reviews
  • Rated 2 out of 5 stars

    MEH

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MEH, product doesn't work and has been sitting around here since purchasing in December 2021. Missing the proper connecting cables.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was returned. Needed wireless wifi streaming. Your store did not have the wireless dvd in stock. Bought two LG 43 inches TV in the exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read the complaints in Sony community

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a piece of junk. Shut down entire system when playing new CD. Had to unplug and re-plug. Tried YouTube. Shut down entire system, black screen appeared while playing. Returned Player for another. The exact same thing happened. Ugh. Why 3000 5-star reviews? Must be paid reviews. This one, too, is going back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went cheap because it was only going be used occasionally. Everything about it is cheap door warped with in a week.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NO wifi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can stream but ONLY with a WIRED connection. This should have been clear in the product specifications Best Buy did accept return. So there's that, at least.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Failed after a month of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was great at first but after a month the unit would power up but not do anything. Completely non responsive. Best Buy was great swapped it for a new one. Hopefully the new one will have a longer life.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RKCole, Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 5 out of 5 stars

    nice unit at the right price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says it will do and the internet connection is a plus.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony bluray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Presently having problems with the slot opening, so I will definitely be returning it back to my local Best Buy Store for replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DID NOT WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to use it, but it did not work. So I returned it. Would have anyways because who would have thought a streaming DVD player wouldn’t be WiFi?

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonD717, we apologize for the confusion this may have caused you. The BDP-S1700 doesn't have WiFi feature. You may try BDP-S3700 or BDP-S6700 instead. Those models are WiFi capable. Thanks for sharing your feedback. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    NO AMAZON PRIME!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a joke that it is has no access to such a major streaming platform - TOTAL WASTE OF MONEY! Didn't plug it in for a couple of months so I cannot return it, but will do the next best thing by tossing it into my local landfill.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blu-ray player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player has plenty options built in easy to connect to wifi

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible unit. Do not buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is horrible. Upon hookup via hdmi, unit would glitch out at random intervals when playing any blu ray or dvd. Image would shake all the pixels, freeze on a pink screen, then flash and go back to playing normally. Thought I got a defective unit. Returned and exchanged for another new unit. Same exact issue. Checked hdmi cable against other hdmi sources (i.e. Roku Ultra) and the cable was fine. Ended up getting a store credit towards a LG unit that worked perfectly with same hdmi cable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    besides purchasing this item, I also had Geek squad install it. After they left I realized they took the product manual. I could not look up any instructions to answer any questions I still had. Went to Best buy and they showed no courtesy in replacing it. Tried to tell me products no longer contain instruction manuals. No satisfaction ! I had tipped them also like a fool!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dvdbluray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s still in the box so I can’t really give a review of it yet. Wasn’t sure how to hook it up and we are waiting for someone to help us.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not do what I was told it would do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the salesman it WI but it was not. WE live to far way to run to best buy every time it is not right. this is the second one we bought, the first one had trouble staring the movie.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samuel,
      Please check the manual of this player in the link below.
      https://docs.sony.com/release//Manual_4579663121.pdf
      Thanks,
      >Joffrey sony_US

  • Rated 2 out of 5 stars

    Hmmm, didn't work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get this to work even if I had the HDMI cord and Ethernet cord connected. I still don't know why, the guy at the store said it should work, but it didn't so I returned it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi carilee, we regret that the setting up the Bluray did not turn out to be as easy as expected. We'll make sure that the team learns from your experience for further improvements and possible changes. Thank you for considering Sony. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Open Box did not work this time around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open box item. I had no issues with other open box items from Best Buy. From the start, the BluRay player was very loud from the disc turning. I had to turn the volume to compensate the noise. Eventually got glitchy where I had to return it. I bought this with the Geek Squad warranty. They refunded it and gave me store credit. Used that to buy a new Sony BDP. Would recommend the player but not as an open box product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony does not appear to be what it used to. This arrived brand new in the box with no apparent damage. I hooked it up and then powered up the unit. When trying to open the disc feeding door to load a disc, it would not open. You can hear the motor trying to open the door and eject the tray, but it will not slide out even if you hold the door open manually. It is going back to Best Buy today.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blue ray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product is great for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    it's junk

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after having a sony dvd player for 7 years i expected the same great quality. this one is junk! not even 4 months into it and it stopped reading any discs put in (bluray, dvd, cd, ect..) sony was no help at troubleshooting and updates didnt fix the issue. had to ditch it for an LG. do NOT recommend

    No, I would not recommend this to a friend