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Customer reviews

Rating 4.6 out of 5 stars with 5989 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 5,989 reviews
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work after it was set up. Fidnt look like a return and maybe it was a rare dud of the batch but i returned it and got a different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived DOA

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely frustrating. Won't open, power up, etc. NOTHING. The little green lite on the front lites up... that's ALL it does. What a waste of time, thankfully not money as we can still return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not load or skip forward like most hardly ever use. Like the old Phillips we have better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Compact player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a compact play and this is everything I needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DVD Player Locks up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit locks up at times. I called Sony and the agent talked me through a reset process and system update. I asked if this process would fix the problem and he assured me that it would. But it subsequently started locking up. Each time it locks up I have to crawl behind the cabinet and disconnect the power so the unit resets. I have it ready to return.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Robert, we are sorry for what happened here and we feel your disappointments and frustrations. Please contact us at [email protected] and include all information such as model/serial no, address, phone number and a reference number if any so we can take a closer look at your file.
      Thank you, _Bob sony_US

  • Rated 5 out of 5 stars

    dvd player is very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can now enjoy my dvd's where my prior dvd player did not work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased on 4/15/2016

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had the blue ray player for a month and the disk tray will no longer eject. It keeps saying the child lock is enabled, followed instructions to disable the child lock and still will not open. I usually buy Samsung, but purchased this one due to the compact design and Sony is also "usually" another good brand. I will be returning this one and going back to Samsung.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JDeso, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/30451. -Oscar.

  • Rated 1 out of 5 stars

    Incompatible with my classic movie library!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit refused to play several of my 'classic movies', claiming they were "Pirated Copies". THEY WERE NOT!. I returned it for a "LG" player. This one likes my purchased classic movies.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it works but i wish.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it works how it supposed to i just wish it was wireless.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Blu-ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get Discovery + or Disney can't manipulate apps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No HDMI wire in box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but I bought an open box item and the HDMI cable was missing. It was too much of a hassle to return and I had a spare wire at home. Hey, Best Buy, check to make sure the returned product is all there before sealing the box and reselling it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    May be not for streaming Youtube

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for youtube streaming but I am very disappointed. Streaming stuck in the middle of the show and stuck forever. Maybe this is not for streaming.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions showed it could use wireless Internet, but was forced to plug in with ethernet cable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanC, we regret that the Bluray player failed to meet your expectations and we thank you for taking the time in writing us your feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 4 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping that it would have worked a little better but it does it’s job

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less then one year of maybe one to two movies a week, it will no longer stay on. In order to use it, I now have to 7nplug it, and plug it back in, and it may work one hour. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item did not work for us. Tried setting it up a couple different ways without success.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no wifi connection with this player, buyer beware

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebG, We regret to hear that this player failed to meet your expectations. Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. -Jerome sony_US

  • Rated 1 out of 5 stars

    Good for one month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Blu Ray player in January, stopped working by February. Tried factory reset that was suggested by Sony, nothing. It forces itself to stay powered on and won't shut off or open the tray. Of course it is right outside of the return window for Best Buy so now I'm in the market for a new Blu Ray player again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonM,

      We're sorry to hear that you are having issues with your Blu-ray player, Please send us an email at [email protected] including your product and contact details and let us see how we can be of assistance.

      Regards, Zac sony_US

  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful features for the price. HDMI and USB ports.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DVD broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rewind button doesn't work. Don't buy this one. Poor.

    No, I would not recommend this to a friend