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Customer reviews

Rating 4.6 out of 5 stars with 5989 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 289 Showing 5,761-5,780 of 5,989 reviews
  • Rated 2 out of 5 stars

    jamed after 2 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one that went bad on me. I got another one ,hope this one last a little longer

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi terryme2885, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.-Jay sony_US

  • Rated 1 out of 5 stars

    No volume for movie

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player is strange. Put a dvd in and click on play. Plays all the previews just fine but when the movie comes in the volume shuts off. Every time. So annoying. But with caution.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t thrilled with this product should have spent extra for better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for a little while.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for a while, then would hang up a couple of chapters in, and now can't make it past the load screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sometimes you lose

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used once when I first bought it. Used again once 3 months later. 6 months ago it would not open. The tech I talked to told me they had a lot of problems with and they were not repairable. He also told me it was not redeemable. So be it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice player.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Good quality. Small doesn't take up much room. Smooth player. Is it fifty characters yet?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok could be better and maybe get different colors in

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a user friendly blu ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up is not easy and is frustrating. I would buy a different one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Immune77, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. If you still have issues with this unit, please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. Regards, ^Ron sony_US

  • Rated 2 out of 5 stars

    Problem with device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not turn off and door will not open. Will be returning product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad Purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been one of the worst purchases that I have ever made. This thing lasted less than 6 months and we hardly used in that time frame. It just stopped working.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    froze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used it for 2 days and on the 3rd day it froze and would not play disc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I will not buy Sony again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player only worked two weeks. When I sought out help from technicians both via phone and online, neither technician was helpful. Finally I was told to return the product. I exchanged it for another better name brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mel14830, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Quit working in less than 2 weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for about 10 days. Then suddenly it will not turn off or on, will not load a DVD. Won't do anything. We will return it as soon as we can make a trip to OK City. Bummer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cable not included

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High speed HDMI cable not included as listed in supply list. This was a gift so recipient did not open til after 15 day return time. Still have to order another cable. Don’t know on operation yet. Sorta bummed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep looking

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working within 4 months. The TV was hooked up to was still fine so I know it wasn’t a power surge...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a disappointment! I expected more out of Sony. Plays 50% of the time. Sounds like it's going to take off. Vibrates terribly. I'm done with Sony! Software is a nightmare. Buyer beware

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Ohno, Try to power reset the player by turning it off, removing all connected device. Unplug the AC power cord from the outlet and wait for at least 1 minute. Test it out once done. Make sure the player is updated by downloading and installing the latest software version. Visit here for more details: https://docs.sony.com/release//Manual_4579663131.pdf. Regards, Vincent sony_US

  • Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad item but you get what you pay for with it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kaseyshell, Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 1 out of 5 stars

    not very good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already giving blurred picture and jumping around.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought this player because I needed it for DVD's. Got it home, hooked it up and it kept kicking out any DVD I put in it. Plus if you did want to use the streaming, it has to be plugged in with and eithernet cable. Does not work on Wi Fi

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KDogg, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. You may check the link below for troubleshooting steps for disc issues:
      https://us.en.kb.sony.com/app/answers/detail/a_id/37849
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy, constantly freezes, due to a manufacturer Defect. Long process to replace.

    No, I would not recommend this to a friend