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Customer reviews

Rating 4.6 out of 5 stars with 5989 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 5,989 reviews
  • Rated 1 out of 5 stars

    NO GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE DVD DID NOT HAVE A REMOTE AND THE SALES PERSON DID NOT TOLD ME ABOUT IT. I RETURN THE DVD . I WAS EMBARRASSED BECAUSE WAS A GIFT FOR A FRIEND. NOT HAPPY ABOUT THIS

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THESHADOW, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    Locked up almost immediately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The child safety lock was enabled and would not turn off. After several hours I gave up and exchanged it for another. It did the same thing. I took it back and purchased another brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tccslp, We are sorry to hear your experience. Thank you for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    Wrong machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not what I needed. Hi really needed an ultra HI DEF MACHINE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just over a month and the player won't open, or play. This is the second one to do this. I would not purchase this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very bad choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible item Does not turn on will not play anything, Returning it tommorow, im surprized sony usually has good products

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it plays the audio for the previews and title. BUT it won't play the audio for the movie. which is really weird that it does that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT stream HULU as advertised!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says it streams HULU, but it does NOT! I returned it and ended up getting a ROKU instead!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dated and pretty obsolete in my opinion System is old

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    burnt a hole in a series DVD now I have to buy the whole series and a dvd player again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does NOT work. Best Buy & Sony should be ASHAMED for selling this product!!!!! I will NOT shop at Best Buy AGAIN

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of crap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this! It broke within 3 months & I couldn’t get Sony support on the phone!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, TMBod!

      We regret to hear about this experience, please email us at [email protected] with the following details so we can help you out:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:



      Sincerely,

      Zac
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Stopped working within first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked perfect first time out of box so I know it was connected properly. Stopped working within week. Unable to return to store so stuck wth it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momof4, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Kindly provide us as well a brief description of the issue your having. Thanks, ~Ralph sony_US

  • Rated 1 out of 5 stars

    Wrong Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told I was receiving a different product, wrong item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was missing the hdmi cord that says included. Player still hasn't been able to be used because of the that

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have taken 2 back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with 2 of them as they would go dark periodically for 1-2 seconds. Replaced with a Samsung and no issues, so it was the Sony Blue-Ray players.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ranchojk, It is unfortunate that the player had to be returned. We do appreciate providing us your feedback for the betterment of our products. We will pass this to the proper department. Thank you for your time. -Vincent ​ sony_US

  • Rated 1 out of 5 stars

    Broke in three months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player broke in three months. Not acceptable at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slowest DVD player I have ever seen. It does play from a usb stick but it is very slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Suppose to be simple.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman said, just take cables from current unit and put them on this new unit and all will work fine." No it does not work!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rainman, we're sorry to hear about this. Please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information as well as the brief description of the issue. We will do our best to help. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    Unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not work like it is stated on line. I have been given the run around about returning product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thought it was a recorder, whoops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was a recorder, whoops Was planning to copy all my VCR tapes over to Blu-Ray. didnt work out, will have to exchange it I guess!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi couleegeek, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US