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Customer reviews

Rating 4.6 out of 5 stars with 5989 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 5,989 reviews
  • Rated 1 out of 5 stars

    Don't buy, doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for a xmas gift, stopped working about a month later. Too late to return. Always had good results with sony, not this one

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sjsd, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Please also provide us a brief description of the issue your having. Thanks, ~Ralph sony_US

  • Rated 1 out of 5 stars

    Lemon

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Streaming audio blu-ray player malfunctioned shortly after the warranty expired.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A good blu-ray player that does what I wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this so my son could watch his Bluey dvd's before bedtime [instead of suffering through the aggravations, time wasting, and malfunctions we get trying to use my wife's stupid Fire stick to stream it. Also, this way we don't have to deal with having to click to play each next episode [on the streaming service] or the eight minutes of credits for every other country that I don't care about, and other grievances about streaming it.] So, it does a great job on resolving all of those irritants. It also has a good picture, easy to use menu, and [at least with dvd's] it starts up right where we left off. I didn't realize that it didn't have wi-fi when I bought it [only an ethernet port], but I don't mind that since we're not using it for any apps or other streaming or internet things. Though, it does make it a little more of a chore if I ever wanted to update the software on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sony dvd player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap blue ray player. It says streaming but only if you have a wired internet connection. Will not connect to wireless network.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mytab,
      This specific model can connect to the internet via WIRED connections only.
      Thanks,
      >Joffrey

  • Rated 1 out of 5 stars

    Disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a few days the DVD door would not open and the streaming functions stopped working. I returned the unit for a refund.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mouse, thank you for your message. It is unfortunate you've had an issue with the Blu-ray disc player and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Remote doesn’t work anymore Without tha- useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a month ago watched three movies does not work anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in November lasted until February. Hardly even used it, won't go past the blu ray start screen.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Wilkmom! We apologize for the bad experience here and would like to recommend trying the steps available through the next link, it will also include a link to check the available service options if required under the factory warranty: https://us.en.kb.sony.com/app/answers/detail/a_id/41801 ~Jeannette sony_US

  • Rated 1 out of 5 stars

    It didn't work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insignia HDMI to RCA converter It didn't work. It was a waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    complicated instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent hours trying to get this hooked up to stream Hulu and Netflix. I finally gave up and returned it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi roost, it is unfortunate that the player had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products. We will pass this to the proper department. Thank you for your time. Regards, ~Erin sony_US

  • Rated 1 out of 5 stars

    Didn't last long

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing didn't even last 6 months before it stopped reading the discs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My movies have already started freezing. I’ve only owned it six months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop Working Already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this in October 2018 and already having issues with it. CD tray won't open.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMLJr,

      We regret to hear that your Blu-ray player failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you.

      Regards,
      Earl
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Does not work on my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told our TV is too old for this device. Time warner cable man tried to get it working with no luck.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cindy,
      We highly suggest to check the specifications of every device before purchasing. Thanks,
      >Joffrey

  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the item quickly, however, it did not work out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony Bluray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lousy sound quality, lots of static. Very disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I need help installing this and need to set a time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get it hooked up to either one of my Samsung TVs. I need help from the GEEK Squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This article was in bad condition, didn't work.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work good it is broken since 03/15/2020.-

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product said it was region free but was not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product said it was region free but was not . The player would not play discs from Japan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality...!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One day of use and the next day it no longer worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't load/read disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Player doesn't read disk. No help from Best Buy!!!

    No, I would not recommend this to a friend