Customer Ratings & Reviews

This player is pretty good. Have had no issues so far.

It started off great but after a month stopped playing new dvds old dvds and anything really had to buy replacement bc I didn’t get the geek squad protection when I first bought it. Lesson learned I now have geek squad on my new obe

I just had my second purchase of this item fail. The first one lasted about 19 months. Symptoms: Turned on power - power light came on - nothing worked, unit froze and would not respond to front panel buttons or remote. Unplugged unit power - light went out - plugged unit in again power light came on - still frozen. Had to open case to rescue my disc. Bought the same model again - less than 2 months later, same issue with new unit. No need for disc rescue this time, just powered on unit to insert disc - Frozen. The steps listed on Sony's website are completely ridiculous - trying to hold down multiple buttons on the remote and unit at the same time is just stupid. To Sony: just because a unit is inexpensive does not mean it has to be poorly engineered or built. Some of us are just struggling to get by and cannot afford more expensive items. It is sad that you would even release this onto the market. FYI: I did not buy the units at Best Buy, no local store. The other retailer chose to not post my negative review, I hope this does not happen here.

Ha, after 3 months of use this player got stuck powered on forever but unresponsive. It does not show up in the TV input list, and it's not responding to any input from remote or manually pressing buttons on the player. I've unplugged it for minutes, hours. But whenever I plug it back in, it's stuck in powered on light but unresponsive. Is there no factory reset button anywhere? It seems like the software is stuck in a bad state, so would be nice to have a way to get out of this. Absolute poop product. Go for Samsung, they have a better QA.

Bought this unit and another one At the same time. This unit started making a loud vibrating humming sound when playing and then the movies started skipping and pausing to where you are unable to watch the movie. The other unit is making the same loud humming but is still working but the noise is soo loud that watching a movie at a normal volume is difficult. I am loyal to Sony but this is disappointing.

As a DVD player, it does well. Remote is too small & unlit making it hard to use in a dimly lit or dark room. Most annoying is when the player consistently locks up "loading" application data. The only way to recover is to unplug the 12 volt power. Poor design. Network access needs hardwire connection as wireless connectivity fails to complete. Disappointing as other Sony products excel. This one fails.

basic player not the best but is functional at best

I got the product without remote control. Can Best Buy send me the missing item.

I searched for a cheaper blue ray and now on my second one BUT I have to unplug and plug it back in for it to turn back on. If I use it more it works but if it sets for more then 24 hours it freezes up. My first one got fried and again this one was cheaper or I would have got it again! Thumbs down

Not enough streaming apps, advertising made it seem like there were more.

Price was good service(delivery) was good product was border line garbage works but probably not for long

in 3 years using several times only, it stop working. Im not inclined to recommend this product

Did not work at all. Could not get any disc to play. Last disc got stuck in DVD player and I had to break it open to get my disc out. Garbage. Would not recommend. I wound up throwing the unit in the trash.

Obviously not looked at by a Geek Squad employee. Disc drive wouldn’t open. I had to disassemble the unit myself to fix it. I would avoid all refurbished purchases.

yup!! *******************************************************

Seems to work fine it was a gift so dont use personally.

We don't watch DVD's very often, but wanted a DVD player for our legacy discs. We've watched maybe 5 or 6 movies since we got this as a gift last year. The last time I used it, it just froze at the boot screen and wouldn't shut off or open the drive. I had to take it apart to get our disc out, which luckily only required a few screws and clips, but what a pain! I wish there was a high quality "dumb" blu-ray player out there with more money going to solid reliable hardware.

When I set the player it worked just fine. Then I went to run a children's Blu-ray disc. And the drawer locked up and I got the message "Eject is currently unavailable. To enable cancel child lock mode." I followed directions and nothing worked. I called Sony support twice, nothing they suggested worked. For weeks I have been unable to use the unit. I tried to upload an upgrade to the operating system from Sony Support using a thumb drive. That didn't work. Warning: you get what you pay for.

I bought one of this last month (June), in the BestBuy store next to Everett Mall. It worked just for 3 weeks, then Blue-Ray logo was stuck in the screen. Im not longer in the area so I couldnt return it; so, I took it to a Sony authorized repair center and they told me the mother board was damaged, and it was not worthy to fix it because it was going to be more expensive than buy it new. DO NOT BUY this item. S/N: 2051819

I purchased my first Sony Blu-ray 2/11/17. It stopped working 2/24/17. Filed a claim same day. I was sent a replacement which was received 3/2017. The replacement stopped working 4/4/17. I requested a refund, was told that's not an option, but that they will replace the replacement.