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Customer Ratings & Reviews

$129.99

Customer reviews

Rating 4.6 out of 5 stars with 5993 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-5,993 of 5,993 reviews
  • Rated 1 out of 5 stars

    Geek Squad Fail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously not looked at by a Geek Squad employee. Disc drive wouldn’t open. I had to disassemble the unit myself to fix it. I would avoid all refurbished purchases.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but headaches

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I set the player it worked just fine. Then I went to run a children's Blu-ray disc. And the drawer locked up and I got the message "Eject is currently unavailable. To enable cancel child lock mode." I followed directions and nothing worked. I called Sony support twice, nothing they suggested worked. For weeks I have been unable to use the unit. I tried to upload an upgrade to the operating system from Sony Support using a thumb drive. That didn't work. Warning: you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mark7, thank you for your message. While the player is turned on, press STOP, HOME, and then TOP MENU button on the remote to lock or unlock the tray. Oscar. sony_US

  • Rated 1 out of 5 stars

    Damaged in less than a month

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of this last month (June), in the BestBuy store next to Everett Mall. It worked just for 3 weeks, then Blue-Ray logo was stuck in the screen. Im not longer in the area so I couldnt return it; so, I took it to a Sony authorized repair center and they told me the mother board was damaged, and it was not worthy to fix it because it was going to be more expensive than buy it new. DO NOT BUY this item. S/N: 2051819

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dwatson, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    Cheaply made product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my first Sony Blu-ray 2/11/17. It stopped working 2/24/17. Filed a claim same day. I was sent a replacement which was received 3/2017. The replacement stopped working 4/4/17. I requested a refund, was told that's not an option, but that they will replace the replacement.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, emackstarr37, We apologize for any inconvenience. Please contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, phone number and your Event ID so that we can review your case and assist you. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    Stopped working after 8 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working completely one day after about 8 months. DOA. Only used the disc function for 1-2 discs a week maybe. An old Sony DVD player I have had for 15 years still works! Switching manuf's.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blu ray/DVD player would not work out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super tired of buying stuff that does not work out of the box. Where did quality control go? Picture flickers and bars roll up the screen. New DVDs, old, and new Blu rays were tried. Same poor results from all media types.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sysyem is terrible crashes all the time got rid of my xbox 360 for this. And went back to xbox save your money!!!!!!!!! Also doesnt do anything but netflix.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DVD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good DVD player but I received a dirty controller with one crusty battery as of it had erupted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incomplete & looks used

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came without connecting cables & fingerprints on control buttons

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product was incomplete

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dvd-blu-ray player was returned twice because a necessary piece of equipment was missing. Ended up getting a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for streaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not stay connected to the wireless connection and constantly disconnects.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kdc05, You can only connect this unit to the internet using LAN connection. This unit does not have built-in wireless connection. You can check the specifications from this link for more details:
      https://docs.sony.com/release//specs/BDPS1700_mksp.pdf
      Regards, -Jay sony_US

  • Rated 1 out of 5 stars

    take a good look I have two sony dvd boxes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my Sony dvd was a gift and the power light stay on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bojilla, The power indicator lights up when the player is turned on. «Jerome

  • Rated 1 out of 5 stars

    Electronics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Bluray DVD Player is a complete disapointment Cables Not included, I cant even set it up! Soon as possible returning to Best Buy!

    No, I would not recommend this to a friend