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Customer reviews

Rating 4.6 out of 5 stars with 2483 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard this streaming Blu-ray player as easy to use and set up, with exceptional picture quality and a compact size. Many appreciate its price and the inclusion of Wi-Fi and an HDMI cable, although some find the remote control design unconventional and the app selection limited. A few users noted slow response times with certain functions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,483 reviews
  • Rated 2 out of 5 stars

    Quality in question.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit to replace one that was 2 yrs old and had quit connecting to my tv, after a couple months of being 'glitchy'. Unfortunately, this one is already showing some of those 'glitchy' traits.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing Blu-ray. It has many different apps on it and has an ethernet cord and is great for dorms!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    limited streaming apps

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimal streaming apps render it useless to our family. It only has NETFLIX & YouTube as the major players. I will be returning it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    BluRay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my daughter and not set up yet. Given Sony quality in the past I am not expecting any issues, but you never know.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like it hade to take it back and got one off the internet fyi Best Buy was not the problem it was the product

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenB, we are sorry to know that you had to take the unit back and that the experience you had was not the best, at Sony we are committed to provide high-quality consumer products therefore we would be more than happy to know how was your experience like? Your feedback will help us improve our products. Best regards, - Dominick Sony_US

  • Rated 2 out of 5 stars

    Not good for streaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays dvd's and blurays well. The streaming capability is poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Try something else

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got one, had problems, returned it, and got another. It is prone to freezing which was only helped with pulling power and restarting

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad bad bad bad bad badbad bad badbad bad badbad bad bad

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No 4k, HDR, UHD Support, Beware!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No 4k or UHD , HDR support making this useful in only a few rare circumstances with older TV’s.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dvd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok don't use it often enough to let you know how it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents to use and they have had no trouble with it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony DVD player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good products. Easy to use. Ok Best Buy online service us good. Thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not a smart product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very poor, this is advertised as a smart player and you can not add apps to it. It is not a smart player by any means. It does not even have Amazon prime video pre loaded or PEACOCK. SO there is no way to watch them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Blu player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it's the 4th Sony Blu Ray player we have bought from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use . Just what I was looking for and at Avery good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for dad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player fits all the needs of my dad to help fulfill his evenings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue Ray Disc Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that works extremely well. for me and my daughter.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas returns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would a blu ray disc player that was a gift for christmas not be returnable? Never even removed from the box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on July 16, it stopped working on July 31. I returned it. Geek Squad got the disc stuck inside for me. I bought another brand of DVD player.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works just as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For basic use and for a regular 4k tvs looks great and runs smooth.

    I would recommend this to a friend