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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,426 reviews
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Great 4K Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas present for a relative. It was the specific model they wanted and had all the features. It's a great 4K player

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony always delivers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4K quality makes a big difference in the picture

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Prefer my Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Locked up the first few movies I watched. seems to self healed on that but if I watch several movies the sound starts skipping. A little loud at times too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable 4K Blu-ray Player

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe the one I received was a lemon, but if you do a little searching you will find many people have issues with this and other Sony 4k blu-ray players. The one I received skipped on the first disc I tired which is apparently a wide known issue. Maybe you will be fine, but it’s not worth the risk.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradD, We are sorry to hear that you are experiencing issues with your UBPX700 Blu ray player. We'd love to troubleshoot the issue and make this a better experience for you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Carl Sony_US

  • Rated 4 out of 5 stars

    Close enough for rock n roll

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality for playing music cds not as good as I excepted. But overall for the price it does the job. Would recommend if you’re not into perfect high quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mrs.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replaced an old PS3 because it will not play 4k movies. The price is good but it is a little slow and after you "unpause" a movie it takes forever to play, so I end up ejecting the disc and insert it again to resume it faster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON’T BUY OPEN BOX FROM BEST BUY!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t honestly review the product because it did not come with the HDMI cable. It says in the title and on the box that it is included. It is the M model. This was an open box product that was supposed to be in excellent condition. According to Best Buy it doesn’t matter if parts are missing because the excellent condition only means the actual product. They said I could bring it in to return it but it’s a 45 minute drive each way or i could send it back and after they get it they will send another. I truly do not understand why they can’t send me the cable. Obviously they do not care about customer care. This is not the first time buying an open box item was a huge mistake. I have definitely learned my lesson there. I feel better buying on eBay! I do not recommend ever buying open box from Best Buy!! I feel bad leaving this review because it is not the fault of Sony but I wanted people to know.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing dvd player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome DVD player. Put in the first Harry Potter movie DVD from 2000 and the picture was amazing. It was sharp and detailed.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Will fail !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 different unit failed in the first year. Glad I bought best buy protection. Returned and purchased a different model.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ctx1925,

      Thank you for your feedback concerning the UBP-X700/M. We sincerely apologize for the inconvenience you encountered with the units. It is disheartening to learn that two separate units malfunctioned within the first year. We recognize how frustrating this situation must have been for you. We appreciate you bringing this matter to our attention, and we are pleased to hear that you were able to resolve the issue using the Best Buy protection plan. Your experience is valuable to us, and we are committed to continuously enhancing the quality and reliability of our products.

      If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at [email protected] with the following:

      Name:
      Username:
      Model Number:
      Issue/Concern:
      Telephone Number:

      We value you, and thanks for choosing Sony.

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Sony equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Simple to use. It works. Connects to Sony equipment. No worries with connection to Sony TV and stereo system.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Freezing issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great when it’s working, but it freezes randomly and you have to pull the power to get it to reboot.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Stutters During Playback on 4k DVDs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed- 4k DVD's stutter during playback. At least 2-3 times in every 4k DVD I've tried. Using an 8k HDMI cable, so I don't think that's the issue

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Constantly freezes and skips

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly freezing, skipping. Sony support was useless. It takes 3 resets and 10 tries to play any disc without it freezing instantly. I'd avoid this player. I've done every troubleshooting step recommend and no change

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    JUNK player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Kept freezing. No amount of restarts or factory resets could get it to play through any movie entirely. Ruined more than a few movie nights with the family. Spend your money on another product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent DVD Blu-ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent DVD Blu-ray player and a great price. These are not easy to come buy but this one is definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Rays report

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Very well pull together and instructions were/are easy to use. I will buy another one if need arise.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    OUTSTANDING VALUE AND QUALITY!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of Sony!!! Video and Audio quality outstanding. Purchased several 4k discs, and family amazed!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice little machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my older Panasonic LCD TV. Allows me to play 4K Blu-ray disks over my non-4K TV. Very compact.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K Blu-ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality when playing a Blu-ray DVD and comes with a good quality 4K HDMI cable which is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player does not allow for a hearing aid device to be used by a viewer, thus a poor rating. Picture is good but audio is poor.

    No, I would not recommend this to a friend
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