Customer Ratings & Reviews

2 years later and this player is a piece of junk. Maybe I wore it out. Last year has been a practice of unplugging and plugging back in. Some dvds played with no problems and others took a little bit of juggling different things to get it to play. My other Sony dvd that is not a bluray plays fine the dvds that this one will not play anymore.

Lots of great reviews for this unit but I got a bad one. Within the first week I was having problems with playback freezing up on two different 4K UHD discs. These were brand new discs that I had just purchased from BestBuy. I tried both discs in my XBOX ONE X and they played without any problems. I returned this player to BestBuy for a refund not willing to take a chance on another faulty player. I appreciate the helpful customer service person and the easy returns at BestBuy.

The player was easy to set up, easy to use, and provides excellent features. Everything I was looking for.

Awful player. Should have listened to the reviews. I tried 2 movies and it froze both times, just like the bad reviews indicate. Didnt even bother further to mess with it, just took it back to the store.

This Sony 4K Ultra HD BlueRay Player with HDMI Cable is a great produce and is providing wonderful service

Nice when it works just like others have said after 30 minutes or so it will freeze up doesn't matter what kind of disk your playing. Total waste of money.

Sony products are all plug and play if you stick with Sony. Plugged this in, updated the software, and we were good to go!

I was excited to purchase this but it seems that movies seem to freeze and the player won’t respond. Regular DVDs, Blu-ray and 4k UHD freeze. You only get a few streaming apps too.

When it comes to physical disc players and the price this day in time Sony is the best hands down.

First & foremost for this review, only get a 4K blu-ray player if you have a 4K TV. Duh. I say this cause I actually have a few friends who have one and haven't yet upgraded to a 4K TV. I ask them what's the point then and they just want the latest & greatest. But really, this is excellent but only if you have a 4K TV or are getting one at the same time. That said, here's Sony's base model for a 4K blu-ray player, and it's a pretty legit player. You're not going to be able to do Dolby surround sound with this, but it's also A, a base model and B, sufficient for what most people, myself included, will want in terms of a 4K blu-ray player. One nice little tweak, rather addition, Sony recently made for this specific model is to give a HDMI cord with it. And a respectable one too. It's 18 GBPS (which for 4K tech is what you should look for) and I think it's a 6 ft long cord (I'm guessing here, it doesn't say and I haven't measured it) and while probably not like, super premium, it'll be good enough for most people. And at least you get one included. Seriously, check around. Hardly any blu-ray players come with HDMI cords. They want us to have to buy those separate and help further other manufacturers who make them. So again, it's a definite nice. Lastly, while I can't say in terms of long-term quality it's certainly starting out well enough. If you've ever had a Sony video player before you know their top tier quality all-around and this lives up to that. If I had but one complaint (hey, nothing is perfect) I'd simply add a numerical keypad to the remote, it feels a little too basic without one, especially as this is a $250+ video player. Ultimate takeaway here is totally positive. I hope anyone encouraged by this review has just as good of experience too, if not, exchange it, give it another shot cause you aren't find a better one without paying a substantially higher price.

Sony has broken these with a bad firmware and are unwilling to fix it or even admit there's a problem. When watching dual layer discs, this thing locks up hard about 3/4th the way through the movie. There are some settings you can try to adjust, but they don't fix the issue. I've reached out to Sony but they pretended like there aren't tons of people complaining about this issue. Buy something else.

Plays flawlessly and a nice price for the player. I can play different formats which is great.

I had high hopes for this product, based on reviews i read on here. But i should have done more research. This particular model has issues with playback freezing while your watching a movie. And it does. Almost every time i watch a movie, it will freeze and the only way to get it to play again, is to completely restart the system. You get what you pay for i guess.....

i have always loved everything Sony and this device is no different. very excellent quality

Super buggy. Random lock ups and flakey behavior,. The only way to recover after lock up is to disconnect power. Not a very good review for a pricey item, but there it is.

Nice bluray player works great and has nice picture quality love the hdmi out put for audio

Extremely easy setup and menus. Easy navigation. Small form factor fits great anywhere.

Simple and able to play the DVD I want. The remote is also very simple and easy to use.

The player is great! We will enjoy this player. Also it plays blu ray and 4K dvd's.

This is a great option for steaming on a non smart tv. Nice play back also with dvd.