Customer Ratings & Reviews

Hello Ps5p,

Thank you for choosing Sony!

We’re excited to hear that the UBPX700U Blu-ray Player has shown significant improvement with smooth performance and no lag. It’s rewarding to know that these enhancements are making your experience more enjoyable. Your feedback encourages us to continue delivering reliable and high-quality products.

Best regards,
-Fred

Hi Allen,

Thank you for your review. It's most rewarding to hear that you are happy with the performance of the UBP-X700M Blu-ray player so far. We understand your frustration regarding the audio outputs and the extra trip to the store. We hope the new cable provides a seamless connection and allows you to fully enjoy your soundbar and the excellent audio quality from the player

Thank you for choosing Sony!

Regards,
Dominick

Hi ManuelRamirez!
Thank you for your feedback on the UBP-X700U Blu-ray player! It is most rewarding to hear that it is a perfect match for the other Sony products in your setup.

Thanks for choosing Sony!
Warm regards,
Estefany

Hello Grkoukla!
We are really happy to hear that you’re enjoying the UBP-X700/U.

This player delivers stunning 4K UHD playback with vibrant colors and crisp detail, plus it supports a wide range of disc formats for versatile viewing.

Thank you for selecting Sony!
Warm regards,
Estefany

Hi AnnaK,

Thank you for sharing your feedback regarding the UBP-X700/U. We appreciate your perspective on the importance of wireless connectivity in modern home theater setups, as this helps us better understand the specific needs of our users.

To clarify the technical specifications of this model, the UBP-X700/U is equipped exclusively with a physical Ethernet port for network access and does not feature internal Wi-Fi hardware. We understand that a wired connection may not be convenient for every room layout, particularly when it comes to maintaining firmware updates or accessing online features.

If your setup requires a wireless connection, we recommend considering the UBP-X800M2. This model is designed with built-in Wi-Fi and supports a variety of streaming services, providing the flexibility to update and stream without the need for a direct Ethernet cable.

We hope this information helps you find the best solution for your home entertainment.

Thank you for considering Sony!

Regards,
Dominick

Hi ErnstE,

We're glad to hear you are happy with your UBP-X700 4K Ultra HD Blu-ray Player and are enjoying the product!

Thanks for choosing Sony. Best regards, Eliab

Hi RichardM,

We're so happy to hear you're loving your new UBP-X700U 4K Blu-ray player! It's great to know that you're enjoying the versatility to play all your CDs and DVDs, and we're glad you feel it was a wonderful buy at a great price. Thanks for choosing Sony.

Best regards,
Eliab

Hi kaudioman,
Thank you for sharing your feedback regarding the UBP-X700/U player. We're sorry to hear about the difficulties you've experienced with DVD and 4K disc playback.

To address this issue, please follow these steps:

-Ensure the DVDs and 4K discs are compatible with the player and correctly finalized.

For your reference, you can visit our website and check the "Operating Instructions" on page 28 for a list of discs that are compatible with the player. https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700-u/manuals

-Examine the discs for any dirt, scratches or damage. Clean them gently with a soft, dry cloth if necessary.

-Reset the player: Press the HOME button on the remote, navigate to Setup, select Resetting and then choose Reset to factory default settings.

If the problem persists after these steps, we recommend contacting our support team for further assistance. https://www.sony.net/support-contact

Thanks for considering Sony products. We apologize for any inconvenience this has caused.
Sincerely,
Estefany

Thank you for your review, HaydenH! We are thrilled to hear that you're enjoying your UBP-X700 and that its ability to play both Blu-rays and DVDs is so valuable to you.

We understand how important it is for a player to handle all your disc formats, and we designed the UBP-X700 to be a versatile centerpiece for your home theater. We hope you continue to enjoy all your movies for years to come!

Best regards,
Gus, Sony Social Media Team

Hi SeanM,

We're so glad to hear how much you're enjoying your UBP-X700M 4K Ultra HD Blu-ray Player! It's fantastic to know you find it to be a quality item at a great price, and we truly appreciate your recommendation. We designed it to deliver a stunning visual and audio experience for your home theater, and it's wonderful to hear we hit the mark for you!

Thanks for choosing Sony, have a great day!
DiegoV

Hi Lonestarlizard,

We appreciate you sharing your experience. We understand how frustrating it is when a product doesn't meet your expectations, especially when replacing an older device. The UBP-X700U model is designed to use a wired Ethernet connection for network features and does not have built-in Wi-Fi. It sounds like you were correctly observing this limitation.

If you ever decide to try a Sony player with built-in wireless connectivity, our UBP-X800M2 model is an excellent choice. It offers the same fantastic 4K picture quality with the convenience of a Wi-Fi connection, which could provide a much smoother experience for you.

Thanks for considering Sony products.

Best regards,
Eliab

Thank you for sharing your feedback, OllinD! We're glad to hear you like the look of the UBP-X700U and appreciate you choosing Sony. When you're ready to set up your new player, please don't hesitate to reach out if you have any questions or need assistance—our team is here to help ensure you have the best experience possible. Enjoy your new device once your apartment is ready!

Thank you again for your review and for being a part of the Sony community!

Best regards,
Gus
Sony Social Media Team

Hi DakotaS,

Thank you for your feedback regarding the UBPX700U. We are sorry to hear that you are experiencing skipping and freezing issues during playback.

To resolve this, we recommend performing the following troubleshooting steps:

1. Power cycle the player by unplugging it from the power source for about 2 minutes, then plug it back in.

2. Inspect your discs to make sure they are in excellent condition with no scratches.

3. Perform a factory data reset by going to Setup > Resetting > Reset to Factory Default Settings > All Settings > Start > Close > Turn off the player and then turn it back on.

If the issue persists, please contact our technical support team for further assistance here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony products!

Regards,
Dominick

Hi storm320,

We are very sorry to hear that you were unable to complete the setup process for the UBPX700U Blu-ray player, which resulted in the return. It's frustrating when a new device doesn't connect smoothly, and we understand your decision. In the event you consider purchasing another 4K player in the future, please know that setup difficulties are often resolved by ensuring a Premium High-Speed HDMI cable is used and that the corresponding HDMI input on your TV is set to an Enhanced/Deep Color/UHD Format within your TV's settings.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DavidH,

We understand your frustration with DVD navigation and screen settings. This is often resolved by adjusting a couple of settings: please go to the player's Setup menu and ensure the 4K Upscale Setting is set to Off or None for smoother DVD menu navigation. For screen stretching on older DVDs, try setting the DVD Aspect Ratio in the Screen Settings to Letterbox.

Thanks for choosing Sony.

Best regards, Eliab

Hi KarenK,

We’re happy to hear you’re enjoying the crystal-clear picture and the sleek, compact design. It’s great to know the player is performing well with everything from your classic DVDs to your CD collection. Thanks for choosing Sony.

Best regards,

Eliab

Hi ScottA,

It brings us great satisfaction to hear that your experience with our 4K Ultra HD Blu-ray player has been so seamless and straightforward!

We designed the UBP-X700U to provide a "plug and play" experience so you can spend less time configuring settings and more time enjoying stunning 4K resolution. Despite its user-friendly, no-frills setup, this player is packed with high-end technology—including HDR10 and Dolby Vision support—to ensure that your physical media collection looks as vibrant and detailed as possible. It is wonderful to know that it is performing reliably and making your transition to premium home cinema effortless.

Thank you for trusting Sony to bring the best out of your movie collection!

Regards,
Dominick