Customer Ratings & Reviews

Hi Martin!
Thanks for the feedback! It brings us great satisfaction to hear that you’re happy with the sound and bass on your ULT FIELD 1.

This speaker is built tough, being waterproof and dustproof so you can take it anywhere. It also has a special "ULT" button that boosts the bass with one touch and a handy strap that makes it easy to carry or hang.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi AdanV!
Thank you for the review! It is fantastic to know that you are loving the crisp sound and powerful bass on your new speaker.

The ULT FIELD 1 is built to go anywhere with its waterproof and dustproof design. It has a built-in strap for easy carrying and a special "ULT" button that boosts the bass for a much deeper, punchier sound.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for your enthusiastic review, AbdifatahM!

We are absolutely thrilled to hear that the SRS-ULT10 is a "perfect speaker" for you and that you're impressed with how long it holds the battery! That incredible battery life is a key feature we designed into the ULT POWER SOUND series.

We're so glad you chose Sony for this fantastic new addition!

Best regards, Gus, Sony Social Media Team

Hello LuzO

Thank you so much for your awesome review of the ULT FIELD 3 speaker!

We're thrilled to hear that you find it to be a "mighty little speaker" and that you're impressed with its loudness and, especially, the great sound of the subwoofer. That's exactly what we aimed for with the ULT FIELD series—powerful, deep bass and clear sound in a portable package.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Lionsman677, thank you for sharing your great experience! We are immensely pleased to hear the Sony - ULT FIELD 1 has been an excellent companion while you work delivering that powerful sound quality. With an IP67 rating, it's waterproof, dustproof, and rustproof, making it suitable for outdoor use. We really appreciate your support and thank you for choosing Sony! Best regards, -Dominick

Hi HunterT,
We are immensely pleased to hear your positive feedback about the SRS-ULT10 speaker! It's truly rewarding to know that the powerful bass and the user-friendly experience of the app are standing out. We're also glad you appreciate the frequent updates, as we're continuously working to enhance the audio quality and connectivity features. Your insights are incredibly valuable to us.

Thank you for choosing Sony!
Best regards,
Stephanie

Hi User406033, Thank you for the 5-star rating! We're happy to hear you like the great sound and excellent battery life of your Sony ULT Field 1. Good to know your investment is worth it. Thanks for choosing Sony! -Jess

Hi MsChantal, thank you for taking the time to share your thoughts with us.
We sincerely apologize for the misunderstanding regarding the microphone capabilities of our Sony speaker.
You are correct; it is not possible to connect an external microphone via Bluetooth to this device. This unit is designed primarily for audio output and does not support the specific Bluetooth profiles required for external microphone input.
We apologize for any confusion this caused during your purchase. While the device does include a built-in microphone, its function is limited to voice assist features and for calls when your smartphone is connected to the unit. It is not intended for general microphone input for recording or other similar uses.
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477476.html?search=Microphone
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477501.html?search=Microphone

We're glad to hear that you can still use the device and we hope you continue to enjoy its audio output capabilities.

Thanks for considering Sony products.
Best regards,
Stephanie

Hi JaquardJ, it brings us great satisfaction to hear you're loving your SRS-ULT10 speaker!
We designed it with powerful bass and clear sound to make your daily listening even better.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Sergio,

We're sorry to hear that you're experiencing issues with your Sony ULT FIELD 1 speaker. This is not the level of service we strive for, and we're committed to making this right for you.

To address the low sound issue, we recommend following the steps outlined in the links below:
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html?search=low%20sound
https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477487.html

Additionally, please ensure that your earbuds have the latest firmware installed, as updates can enhance sound quality and resolve existing problems. You can find the necessary updates here: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult10/software/00342801.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the ULT FIELD 1.

Thank you for your patience, and we hope you still consider Sony in your future purchases!

Sincerely,
Maria