Customer Ratings & Reviews

Hello MiguelC, thank you for your 4-star review!

We're delighted to hear you're enjoying the "amazing sound" and impressive loudness of your ULT FIELD 5 speaker.

We appreciate your feedback regarding the bass depth. The ULT FIELD 5 is designed to deliver powerful, impactful bass, especially with its ULT POWER SOUND modes which can be activated to provide a deeper, more resonant low end–we encourage you to experiment with these modes (ULT1 for deep bass, ULT2 for more punchy bass) to find the sound profile that best suits your preferences.

May you have any question or require personalized assistance, you can contact our support at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you for the fantastic review, SergioV!

We are thrilled to hear that your SRS-ULT50 has exceeded all your expectations in just a few days. We designed the ULT POWER SOUND series to deliver a powerful bass experience, and we’re so glad it’s hitting the mark for you!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RonaldM,

We are excited to hear that the Sony ULT FIELD 5 speaker is exactly what you needed. We designed this speaker to deliver powerful, deep sound in a portable package, and we are delighted that it has delivered the exact audio experience you desired.

Thank you for trusting Sony!

Regards,
Dominick

Hi MichelleM,

We are so glad that you're loving your ULT FIELD 5 Wireless Speaker and that it's a perfect companion for all your activities. Its durable design and powerful sound are built for exactly that kind of use, and we're thrilled that it never disappoints.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your positive experience with the SRS-ULT50, Meat2018! We are beyond pleased to hear that you are very happy with the product and that it works great for you.

We also appreciate your honest note about using the unit to charge your phone while playing music. This is a common trade-off, and your feedback is a helpful reminder for other users. It's great that you're enjoying all the features the speaker has to offer.

Thanks again for choosing Sony! We hope you continue to have great experiences with your speaker.

Best regards,
Gus
Sony Social Media Team

Hi SarahG,

That's wonderful to hear! We are delighted that you love the ULT FIELD 5 Wireless Speaker and are enjoying the ability to customize the sound using the equalizer settings within the companion app.

Thanks for choosing Sony.

Best regards, Eliab

Hi WilliamM, that's fantastic to hear! We're so glad the Sony - ULT FIELD 5 is proving to be a beast for your vehicle detailing sessions. It's awesome to know it's getting so much regular use and making your work more enjoyable. We specifically designed features like the verbal battery level playback to be super convenient, so it's great to hear that's a highlight for you. Thanks for trusting Sony! Best regards, -Dominick

Hi Cove,

We love hearing this! It's so cool to know the Sony - ULT FIELD 5 is helping you out as a camp counselor and also rocking the parties. Its versatility is exactly what we had in mind! Thanks again for the great feedback and for choosing Sony.

Regards,
Dominick

HI poogie1,

We're so happy to hear that your new ULT FIELD 5 speaker is a game changer! It's fantastic to know that it's hitting the mark for you and delivering a better experience than your previous Sony speaker.

Thanks for choosing Sony.

Best regards,
Eliab

Hi LuisS,

Thank you for your 5-star review! We are delighted to hear that you're experiencing the excellent audio and sound quality that the ULT FIELD 5 is engineered to deliver, and we appreciate the high recommendation.

Thank you for trusting Sony!

Regards,
Dominick

Hi DawnmP,

Thanks for excellent 5-star review! We're excited to hear you love the Sony - ULT FIELD 5. We put a lot of work into the engineering, ensuring it delivers that massive, deep bass and powerful sound that truly elevates any party or outdoor gathering.

Thank you for choosing Sony!

Regards,
Dominick

Hello DELICIA,

Thank you for considering Sony products.

We’re sorry to hear that the absence of a remote and the sound quality of the SRSULT50 did not live up to your hopes. We understand how important it is for the bass and overall audio to deliver a powerful experience, especially with a brand you trust. Your feedback is valuable, and we will share it with our team to help improve future designs. To help enhance your listening experience, we recommend tuning the sound settings on your Sony ULT Wireless Speaker. For guidance, please check out this helpful video: https://www.youtube.com/watch?v=CL_0sfyF2DM. We’re here to support you in getting the most from your speaker.

Best regards,
-Fred

Hi GregD,

We are sorry to hear that your Sony ULT FIELD 5 isn't holding a charge as expected. With its high-capacity battery, you should be getting significantly more than an hour of use. To help resolve this, we recommend trying the following steps:

1. Update the Software:
Ensure your speaker is running the latest firmware. You can do this by downloading and using the Sony Sound Connect app on your smartphone. Software updates often include battery management optimizations.

2. Perform a Factory Reset:
Sometimes a quick reset can fix power calibration issues.

While the speaker is turned on, press and hold the (play) button and the ULT button simultaneously.

Keep holding them until the speaker turns off (this usually takes 5 seconds or more).

Once it turns off, turn it back on and try a full charge cycle.

If the battery continues to drain rapidly after the update and reset, it may require a more technical look. Please reach out to our dedicated support team here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for considering Sony!

Regards,
Dominick

Hi KnightMare!
Thank you for sharing your feedback. We are thrilled to hear that the ULT FIELD 5 is impressing you as a great replacement.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi JamesN,

Thanks for your 5-stars review of the ULT FIELD 5 wireless speaker!

We're delighted to hear that it worked great for you on the lake and that you were impressed with its clarity—even at high volumes. We're confident the ULT FIELD 5 will continue providing you the best audio quality everywhere!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi LarryW,

What fantastic feedback! It's incredibly rewarding to hear that the ULT FIELD 5 is such a reliable and efficient tool for your 8 weekly Zumba sessions. We built this speaker for powerful, portable sound that can keep up with active lifestyles.
Thanks for choosing Sony.
-Eliab

Hi LiyanageW! Thanks so much for sharing your feedback with us.
We are pleased to learn that your new SRS-ULT50 is working so well for you!

Thank you for becoming a Sony customer!
Best regards and happy 2026!
Estefany

Thank you for sharing your thoughts about the SRS-ULT50, Prolifik. We're glad to hear you appreciate the speaker's lighting features and how they sync with your music. Regarding your feedback on the bass, many users have found the ULT setting and the equalizer helpful for boosting low-end performance, as you mentioned. However, it's understandable that some listeners may prefer a deeper or more pronounced bass experience.

Please note that portable speakers like the SRS-ULT50 are designed to balance compact size, portability, and audio quality. While the ULT and equalizer settings maximize bass output for the product's size, there may be some natural limitations compared to larger or dedicated subwoofer systems. For an even fuller bass response, you might consider experimenting with different placement options, such as positioning the speaker near a wall or in a corner, as these locations can help reinforce low-frequency sounds.

Your feedback is valuable, and we will share your comments with our product team to help inform future enhancements. If you have any further questions or would like more tips on getting the most from your SRS-ULT50, please let us know.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Customer09, thank you so much for taking the time to share your feedback! We are delighted to hear that you find the ULT Field 5 speaker to be an exceptional product.

The ULT Field 5 is designed with high-quality sound, long battery life and a durable build, making it a fantastic choice for any listening experience.

Thanks for choosing Sony!
Best regards,
Estefany