Customer Ratings & Reviews

Hi AprilM, That's an awesome gift choice! Great to hear the Sony ULT WEAR headphones are a hit with their sound quality, especially for someone in music classes. She must be thrilled! Thanks for choosing Sony. -Jess

Hi Kindle, thanks for sharing your thoughts on the Sony - ULT WEAR! We are thrilled to hear you're enjoying the rich and great sound quality of these headphones. With the ULT button you can boost your bass and feel the incredible power of sound. We also appreciate your feedback about the build quality, this is something that will be shared with our development team for improvements, thank you for choosing Sony. Regards, -Dominick

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hello BlasR,

Thank you for considering Sony products.

We’re sorry to hear that you’re experiencing low volume when listening to the WH-ULT900N from your cell phone. We understand how important clear and comfortable sound is.

To help improve your listening experience, we recommend using the Sound Connect app, which allows you to customize the sound settings. Additionally, using the ULT button can enhance audio performance.

For further assistance, you can also tune the sound with the equalizer on your headphones by following the steps here: https://www.sony.com/electronics/support/articles/00286844

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi YusraA,

We're thrilled that you find them great and light for traveling! We specifically engineered the ULT WEAR series to be comfortable and portable for your journeys. We're also glad that you feel the value is exceptional, offering a premium experience for less than other top-tier options. Enjoy the next level of sound and comfort on your travels!

Thank you for choosing Sony!

Best regards,
Dominick

Hi DavidM, Awesome! We're thrilled to hear you like the exceptional noise canceling feature of your new Sony ULT WEAR. And good to know it made your plane rides to Mexico, Colorado, and Wisconsin even more enjoyable. Thanks for choosing Sony! -Sam

Thank you for your feedback, Msdelight13.

We are sorry to hear that the WH-ULT900N headphones were not the right fit for you and that you were disappointed with the Active Noise Canceling (ANC). This is not the immersive experience we aim to deliver.

We appreciate you giving them a try and for sharing your honest opinion. We will be sure to pass your comments on to our product development team. Your feedback is invaluable as we continuously work to improve our products.

Thank you again for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi, Nick,

Thanks for the review! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are! If you have any suggestions or ideas in order for us to earn that 5th star, we'd be more than glad to listen to them, so please, let us know!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi J5inNY, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi Harold,

That's great! We're glad to hear that you like the bass sound quality of the headphones. Thank you for choosing Sony!

-David

Hi JoseR, We are sorry to hear about what happened with your Sony ULT WEAR headphones.

We would like to know more about what happened and make sure that you get the best experience out of your headphones.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess

Hi NanceC, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Juanv, We're thrilled to hear that the ULT WEAR headphones provide excellent sound quality and exceptional comfort for long periods of time. It sounds like you've discovered your ideal audio companion! Thank you for choosing Sony! -Jess

Hi Casey, Awesome! So glad to hear your daughter loves her Sony ULT WEAR Headphones! It’s awesome that they’re helping her minimize noise in her dorm, perfect for creating a peaceful space. Thanks for sharing, and we’re thrilled to be part of her daily routine! -Jess

Hi Heather,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi LenerH,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function. Your feedback about the sound quality and multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

With the ULT function, you can adjust the bass quality depending on your needs. Here are the functions of the ULT button:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

When using the multipoint function, make sure to enable this function ("Connect to 2 devices simultaneously") on the Sony app. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Admecastillo, Thank you for your review of the Sony ULT WEAR headphones. We're glad to hear that you found the sound quality and noise canceling to be good, and that you were particularly impressed with the ambient mode and the microphone quality for phone calls. We apologize for the inconvenience you experienced with the buttons and touchpad not working when turning them on while wearing them. Please make sure that the firmware is up to date to ensure optimal performance. Also, try to initialize the headset. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony!
-Sam

Hi DhruvP,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph