Customer Ratings & Reviews

Hi Henry,

You made the right choice! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!

-Ralph

Hi BarbaraB, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi user271412,

Thanks for sharing your review and experience with the ULT WEAR headphones. Your feedback about the noise canceling function is greatly appreciated. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer’s actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi ChrisJRaz,

Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. We'd like to review your file to know more details as to what have been discussed when you called.

Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the ULT WEAR:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi TerryS,
Thank you for your feedback. We're glad to hear you're enjoying the sound and comfort of your WHULT900N headphones. We're sorry to learn that your experience with the microphone was not the best. We'd like to help.
Please make sure your headphones are running the latest firmware version via the Sony | Sound Connect app. Please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
Also, microphone quality can sometimes be affected by connection type or environmental noise, so using them in a quieter setting or ensuring a strong Bluetooth connection can make a difference.

If the issue continues, please reach out to our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.

Best regards,
- Stephanie

Hi DancinaB, We're sorry to hear that you had a negative experience with the Sony ULT WEAR headphones. Your satisfaction is important to us, and we would like to understand more about the issues you encountered. May we contact you to help and get more information? If so, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony ULT WEAR:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam