Customer Ratings & Reviews

Hi AhmetB,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and battery life of the headset. Your feedback about the ULT function is greatly appreciated. This function can be adjusted depending on your needs:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi KrisM,

We are thrilled to hear that your experience with the ULT WEAR headphones has been so positive!

It is fantastic to know that you’re finding them easy to use and that the performance is hitting all the right notes for you. We specifically engineered the ULT series to deliver powerful, deep bass and high-end features at a great value, so hearing that you're enjoying that balance of quality and price is wonderful. We are confident they will continue to deliver that signature "power sound" for all your favorite tracks.

Thank you for choosing Sony!

Regards,
Dominick

Hi EvannW! We are thrilled to hear that you find the WH-ULT900N to be exactly what you were looking for!
This model features advanced noise cancellation technology and exceptional sound quality, allowing you to immerse yourself fully in your music.

Thank you for choosing Sony!
Best regards,
Estefany

Hi, NotNecessary,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day! -DiegoV

Thank you so much for your fantastic feedback on the WH-ULT900N, VictorA! We are elated to hear that you consider them a "great purchase" and that you really enjoy the noise canceling feature.

We designed the WH-ULT900N with our latest noise canceling technology to help you immerse yourself in your music without distractions, and it brings us great joy to know that this feature is a key part of your experience.

We appreciate you choosing Sony and for sharing your wonderful review!

Best regards,

Gus
Sony Social Media Team

Hi DavidB, thank you so much for the 5-star review! It makes us really happy to hear you're enjoying the Sony - ULT WEAR and that the noise-cancelling performance has impressed you. Enjoy the immersive sound, and thanks for being part of the Sony family! Best regards, -Dominick

Hi Realbuyer,

We feel privileged to know that our ULT WEAR headphones were chosen as a birthday gift for your wife and that she is enjoying them so much! It is wonderful to hear that she can now experience the deep, power-packed bass and crystal-clear sound that this series is known for. We take great pride in creating products that help celebrate special moments, and we are thrilled that these headphones are providing her with an exceptional and stylish listening experience.

Thank you for trusting Sony!

Regards,
Dominick

Hi AngelaH, thank you for sharing your positive experience with the WH-ULT900N headphones.

We're glad to hear that you find the setup process easy and enjoy the comfort these headphones provide. The automatic pausing feature is indeed a convenient aspect, allowing you to seamlessly pause the content by simply removing the headphones.

We appreciate your feedback and are happy that you love this feature!
Thank you for choosing Sony!
Gus

Hi Marlasue,

We're thrilled to hear you're loving your WH-ULT900N headphones! It's fantastic that you find them to be a great value and that you're enjoying both their sound quality and stylish color. We designed the ULT POWER SOUND series to deliver powerful bass and impressive audio, so it's wonderful to know we hit the mark for you. Thanks for sharing your feedback!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi, Baag96,

Thanks for the review and the 5-stars rating! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by!

Thanks for choosing Sony, have a nice day!
DiegoV

Hi SaraB,

We're thrilled you love the noise canceling on your ULT WEAR headphones! It's fantastic to hear you're enjoying the great quality. Thank you for the positive feedback.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JacquelineC,

We apologize for the frustration regarding the price difference. While we cannot comment on specific trade policies, retail prices often fluctuate due to seasonal promotions, ending sales cycles, or changes in the global economic environment and supply chain costs. We always strive to provide the best value for our technology, and we recommend keeping an eye on authorized retailers like Best Buy for future promotional offers.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Leezy5, thank you for the fantastic feedback! We couldn't be happier to hear that the ULT WEAR headphones are the best you've ever had. It's interesting to hear that you're experiencing better sound with YouTube Music–different streaming services can sometimes offer varying sound profiles, but we're glad you're getting the most out of your headphones! Thank you for choosing Sony. Sincerely, -Jenn.

Hello KennethM,

Thank you for choosing Sony!

We're immensely pleased to hear you're loving your WHULT900N headphones! It's fantastic to know you're enjoying the features and quality. We designed them with exactly that in mind, so your feedback is truly rewarding.

Best regards,
-Fred

Hi GeorgeS,

That's awesome to hear! Seamless switching between your phone and laptop is exactly what the ULT WEAR was built for. We’re glad they’re making your multi-device setup so much easier. Don't forget to hit that ULT button if you’re watching an action movie—it really brings that cinematic 'thump' to life!

Thank you for choosing Sony!

Regards,
Dominick

Hi RobertJ, thanks for your thoughtful review of the Sony ULT WEAR headphones! It's truly valuable to hear your perspective, especially after comparing them directly to the XM4s and XM5s. We're genuinely delighted you're enjoying the powerful sound and bass, that's the ULT POWER SOUND making its impact. Thanks for making Sony part of your listening experience! Regards, -Dominick

Hi ElizabethG,

Thanks for the feedback on your ULT WEAR headphones! We're glad to hear you're enjoying the excellent sound. For the connectivity issue, please check for any available software updates via the Sony Headphones Connect app or by visiting our support page here: https://electronics.sony.com/
Thanks for choosing Sony.
-Eliab

Hi, JosephK,

Thanks for the review and the 5-stars rating! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by!

Thanks for choosing Sony, have a nice day!
-DiegoV

Thank you for the review, Gpgard!

We’re thrilled to hear that the noise canceling on the WH-ULT900N is working so well and providing great value. It is wonderful to know that this Christmas gift was such a success!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team