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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 900 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 900 reviews
  • Rated 5 out of 5 stars

    Best headphones!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and light for traveling and you pay less then the less than headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YusraA,

      We're thrilled that you find them great and light for traveling! We specifically engineered the ULT WEAR series to be comfortable and portable for your journeys. We're also glad that you feel the value is exceptional, offering a premium experience for less than other top-tier options. Enjoy the next level of sound and comfort on your travels!

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Broken Hinge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked excellently before they BROKE!!! Hinge snapped on me within 6 months of normal use, not accidental drop or anything in the slightest and now they're a waste of money. Overall the battery life is incredible, the connectivity was hit or miss, sometimes the sound quality would randomly drop for no reason other than poor connectivity and I would have to restart the device for it to function normally again. Apparently this hinge issue is quite common.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gigi, we're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was for a gift and they loved it, amazing sound proof.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaG, We're glad to hear that the recipient loved them and enjoyed the excellent noise cancellation of the headphones. Your feedback is much appreciated! Thanks for choosing Sony. -Jess Sony_US

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mr. Rey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to listen properly from the cell phone. The volume is very low.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BlasR,

      Thank you for considering Sony products.

      We’re sorry to hear that you’re experiencing low volume when listening to the WH-ULT900N from your cell phone. We understand how important clear and comfortable sound is.

      To help improve your listening experience, we recommend using the Sound Connect app, which allows you to customize the sound settings. Additionally, using the ULT button can enhance audio performance.

      For further assistance, you can also tune the sound with the equalizer on your headphones by following the steps here: https://www.sony.com/electronics/support/articles/00286844

      We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

      You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products of sony and best sound quality. Worth buying it on bestbuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Song Headphons ALT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had 100/10 better than AirPod maxs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacS,
      Thank you for your amazing review! We’re thrilled to hear that the Sony ULT WEAR Headphones have exceeded your expectations. It’s fantastic to know that they’ve become your top choice.
      Thank you for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really blocks outside noise. Music sounds great. I easy to set up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nitro, Thank you for the excellent review! We're very pleased to hear you like the amazing noise cancellation, great sound quality, and ease of setup of your Sony ULTWEAR headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great Everytime. I use them in my studio and in my phone when I'm at work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rootztheproducer,

      Great! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They love them, work great! These we're a gift, as my family had a new baby, they didnt want to wake her when shes sleeping!! Hughly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AprilL,

      Thanks for choosing Sony!

      It makes us really happy to hear that the WHULT900N headphones were such a great gift for your family! It's fantastic to know that they're working great and helping them enjoy their audio without waking the new baby. We appreciate you highly recommending them.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are actually better than i expected them to be. The only reason im giving 4 stars instead of 5 is bc the color choices were limited. Definitely the best option for the price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AutumnP, We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome!! I wear them all the time!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User980728, That's wonderful to hear! We're thrilled that the Sony ULT WEAR headphones have been such a success for you. Thank you for sharing this awesome feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony meets expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation and great features! Sony never fails.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MuhammadP,

      Awesome! We're glad that you like the noise canceling function and features of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds great. Very uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for watching tv. The sound is out of this world. Took a little time to set the app up completely but once done it works great. My biggest issue is the are extremely uncomfortable. Very tight around the head. Seems to touch below the ear just above the jaw. After two nights of watching tv my head hurts. Too bad. Thought they would be good

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rayg5102,

      Thank you for your review of the Sony ULT WEAR headphones, particularly in the context of watching TV. It's great to hear about the exceptional sound quality you've experienced once the app was fully set up. We understand your disappointment with the comfort aspect of these headphones. Comfort is indeed crucial for prolonged wear, and it's unfortunate that this was not met with your experience.

      Our ULT WEAR has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

      We do have good information on how to wear the headband headphones correctly so it is comfortable. For your reference, please check this helpful link.
      https://www.sony.com/electronics/support/articles/00282845

      Should you need technical assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them so far they have more padding and definitely feel more comfortable than my old MDR-XB950BT i got 8 or 9 years ago

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelseyjean, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and the noise cancelling is really good too. Really like how theres a toggle button for the noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edwin, We are so glad to hear that you are happy with the sound quality and noise canceling of your new ULT WEAR headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    GREAT BUY

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sony headphones, they arent as amazing as the XM4 or XM5 but price point and quality they are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yani88, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones,bought as a gift,my son loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kfohn,
      Thank you for your wonderful review! We’re so glad to hear that your son loves the Sony ULT WEAR Headphones. It’s great to know they made a perfect gift!
      Thank you for choosing Sony, and enjoy the music and the moments! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headset. It cancels out the noise and delivers quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicoletaP,

      Great! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mo zada

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head set , noise cancellation is great totally muted

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zada,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones for their price points.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StacyS,

      That's excellent feedback! We are happy to hear you consider the ULT WEAR Wireless Noise Canceling Headphones one of the best for their price point.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global