Customer Ratings & Reviews

Hi Dave, we are so happy to hear about the great experience you're having with the Sony - ULT WEAR! These headphones are renowned for their excellent noise-canceling capabilities, and high-quality audio performance. We appreciate that you'll be recommending them so others can enjoy as well. Thank you for trusting Sony! Regards, -Dominick

Hello MichaelB,

Thank you for sharing your positive experience with our WHULT900N headphones! We're thrilled to hear that you are very happy with your purchase and satisfied with both the headphone's performance and the price. Your feedback is immensely valuable to us, and we’re happy to hear that you’re enjoying what we've created. Thank you for choosing Sony!

Best regards,
-Fred

Hello Alexander,

Thank you for reaching out and sharing your feedback regarding the sound quality and connectivity issues. We understand how frustrating this can be, and we're here to help. First, we suggest checking the following troubleshooting steps to potentially resolve the connectivity issues:

Bluetooth Connection Mode: Set the headphones or device's Bluetooth connection mode to “Priority on stable connection” as this might improve connectivity stability.
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html

Firmware Update to Version 2.0.5
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395


Resetting the headset
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300237.html





Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details. Name: Best Buy Username: Model Number: Issue: Telephone Number:

Thank you for choosing Sony.
Best regards, -Fred

Hello Ariel,

Thank you for choosing Sony!

We're very glad to hear that you're enjoying your WH-ULT900N headphones for home use. These headphones are crafted to deliver outstanding sound quality and comfort, making them an excellent choice for any environment. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi, IrvingA,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are enjoying your Sony Headphones! It is great to hear you are taking advantage of the connectivity, and do not forget to press ULT and feel the power of sound and bass!

Thanks fort choosing Sony. have great day!
-DiegoV

Hi, WillardJ,

Thanks for the review! We are really happy to hear how much you are loving your Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, you can definitely enjoy to your favorite artists for a long time!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi TajaiP, thanks for the fantastic 5-star rating! We're thrilled to hear you're loving all the cool features of the Sony - ULT WEAR. Their powerful sound, excellent noise canceling and comfortable design makes them a perfect option for every day use. Thank you for choosing Sony and enjoy your new headphones! Regards, -Dominick

Hello AvaP, thank you for the great score! We're thrilled to know that you're enjoying the ULT WEAR so much. Remember to press the ULT button to enhance the bass and experience the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hey Brian, thanks for your review, we are happy to know you enjoy your great headphones, the bass on the WHULT900N is definitely great!

The "ULT" function provides a significant bass boost that you will find appealing, especially for contemporary music styles with heavy bass-lines and sub-bass frequencies. The ULT function adds a thick, boomy layer of bass to the sound, which may be particularly attractive to listeners who enjoy music with strong low-end frequencies.

We take seriously your feedback about the plastic feel, as Sony, we want to provide you always the best and we will improve our products based on your reviews.

Thanks for choosing Sony!

-Gus

Hi Anthony, thank you for sharing your experience! We're glad to hear you found the ULT WEAR to be a great pair, even if the bass wasn't the right fit for your preferences. It's awesome that you found your match in the WH-1000XM5. They're a fantastic choice with a more balanced profile. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick

Hello RicardoR, thank you for the five-star rating! We're thrilled to hear you're enjoying the incredible ULT WEAR Headphones. Remember to press the ULT button to boost your bass & feel the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hello SumanA, thanks for posting your review!

We're delighted to hear that your kids are enjoying the Sony ULT Wear headphones, especially with noise cancelling feature!

Don't forget to install the Sony | Sound Connect app to elevate your experience with a variety of audio adjustments.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Davids, Fantastic! We're delighted to hear that you're enjoying your Sony ULTWEAR. We're looking forward to your next purchase. Your recommendation means a lot to us, thanks for choosing Sony! -Sam

Hi JerryW, Thanks for the shoutout! We're thrilled to hear you think the Sony ULT WEAR headphones outshine the competition. It's awesome to know you're loving the sound and experience of these headphones. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Guillermo, Amazing! We appreciate your loyalty to the brand and we're glad to hear that you love your new Sony ULT WEAR headphones. Thanks for choosing Sony! -Sam

Hi AmberW,

Thank you for sharing your feedback of the WH-ULT900N headphones. To address the issue of the WH-ULT900N headphones disconnecting intermittently, consider the following steps:

- Unpair the headphones from all paired devices and then repair them. https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293780.html

- Ensure that your headphones have the latest firmware. You can check the latest firmware version using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395

- Try restoring the headphones to factory settings: Turn off the headset. Press and hold the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button for about 10 seconds. Find detailed instructions here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.
Best regards,
Stephanie

Hi, LarryH,

We are delighted to hear that your Sony headphones have made such a great impression on you! Their lightweight design and amazing sound quality definitely make them a game changer! You can enjoy uninterrupted listening with our cutting-edge technology, offering up to 30 hours of battery life. A 3-minute charge provides 90 minutes of extra playtime.

Thank you for choosing Sony, have a nice day!
-DiegoV

Hi TaviusW, Thank you so much for the 5-star review! It's awesome to hear your Sony ULT WEAR headphones meets your expectations with its performance and design. Thank you for choosing Sony! Enjoy your Sony listening experience! -Maria

Hi, KsR1,

Thanks for the review and the comments. We are glad to hear you have been enjoying the headphones' amazing sound quality! Although, we would like to recommend, in case of any inconveniences, to reach out to our Technical Support Team to be further assisted with your issue. Keep in mind your unit comes with a 1-year warranty period. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony, have a good day!
-DiegoV