Customer Ratings & Reviews
- Model:
- WHULT900N/B
- |
- SKU:
- 6576179
Customer reviews
Rating 4.6 out of 5 stars with 900 reviews
(900 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not true noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not really noise canceling, I could hear the surrounding conversations, while I was wearing the headset loud and clear
This review is from Sony - ULT WEAR Wireless Noise Canceling Headphones - Forest Gray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SilviaT, thank you for taking the time to share your feedback regarding your WH-ULT900N headset. We sincerely apologize for any inconvenience you've experienced with its noise-canceling functionality. We understand how important this feature is for an immersive listening experience and we appreciate your bringing this to our attention.
To help address the issue you've encountered, we recommend trying the following steps:
-Make sure the headset is positioned correctly over your ears. A secure fit can significantly enhance noise cancellation.
-Confirm that the noise-canceling feature is activated in the headset settings. You can do this through the Sony | Sound Connect app or the headset controls: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293792.html
Additionally, we suggest you visit this link, which provides detailed information about how noise cancelling technology functions: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293841.html
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Rated 5 out of 5 stars
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone's, really easy to use and connect to the phone
This review is from Sony - ULT WEAR Wireless Noise Canceling Headphones - Forest Gray
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Medtech, Awesome! We are glad to hear that you are happy with your new ULT WEAR headphones! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
ULT SONY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent article and audio quality I highly recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mauricio,
Amazing! We're glad that you like the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Not Durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great, loved the features like noise cancelling. After 2 weeks of daily use in an office setting bluetooth began to randomly disconnect multiple times a day. Noise cancelling button stopped working around the same time. Returned for something more durable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jthom, it is nice to know that you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. We really wished we could turn your opinion around regarding our WHULT900N.
It is recommended to follow these links when dealing with Bluetooth connectivity and noise canceling issues :
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293808.html?search=skip
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293828.html?search=noise%20canceling
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com
We hope you consider Sony again. ~Earl
Rated 5 out of 5 stars
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones and they are wireless and come with a cord
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaC,
Awesome! We're glad that you like the wireless connectivity and supplied headphone cable of the ULT WEAR headphones. Thank you for choosing Sony!
-Ralph
Rated 3 out of 5 stars
Disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality does not match that as displayed in store. Feels like a bait and switch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DOMP, thanks for sharing your feedback on the sound quality of your ULT WEAR headphones. We understand your disappointment, and that's definitely not the experience we want you to have.
The sound of ULT WEAR headphones can be highly customized—this may be the primary reason why the headphones sounded different in the store; yours have not been customized yet. We recommend downloading the Sony | Headphones Connect app to adjust the Equalizer (EQ) and create a personalized hearing profile.
These adjustments can significantly improve the sound to meet your expectations. Additionally, your headphones comes with the ULT BUTTON to boost the bass.
If you need any help with the app or adjusting settings, please don't hesitate to contact Sony Support directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for giving us the opportunity to enhance your experience!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Headphones right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was just right for long listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelG,
Thanks for sharing your review and experience with the ULT WEAR headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Sound quality may vary depending on the source content. You have the option to use the Equalizer/Bass Control function of the Sony app to fine-tune the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good blablablablablablablablablablablablablablablab
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelB,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones one can have, I really liked it. Yo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shreak,
Perfect! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Rated 2 out of 5 stars
Cheap Plastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I’d switch it up from my Beats to these.. but I think I used them like 6 times total since ice had them and they broke where the ear piece meets the band.. I was so disappointed because they’re expensive. Even when you touch them for take them out of the case. They just feel cheap. I’m theory it’s a cool product… but they’re cheaply made. I didn’t test them any differently than my beats Andy bears have lasted a while.
This review is from Sony - ULT WEAR Wireless Noise Canceling Headphones - Forest Gray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshlyG, Thank you for sharing your review on the ULT Wear wireless headphones. We're sad to hear that you are not impressed with the build quality. We'll take this as feedback as it can help us improve more in the future.
We hope you'd still consider our other products in your next purchase. Thanks and regards, -Craig
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband says he doesn’t like it since it would turn off at various times. At times it will just stop in 5mins 10 or 15 mins of use. He already watched videos of how to troubleshoot it and nothing seem to help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RejeanR,
We are sorry to hear that your husband is having trouble with his ULT WEAR headphones. We know how frustrating it is when your music is interrupted by unexpected power-offs, and we appreciate the time you have already spent trying to troubleshoot the issue.
At this point, our best recommendation is to contact our technical support team directly. They can provide specialized assistance to determine if this is a settings issue or if the unit requires further evaluation. You can reach them here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Rated 4 out of 5 stars
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good headphone and i loved it and i enjoyed it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Bass Lover's Delight
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like the sound of your current headphones, but also wished you could hear a little more of the bass, in other words, like Meghan Trainor, you’re “All About That Bass,” then your ship has come in. These new Sony ULT headphones should be just what you were looking for. Like many of the other Sony headphones, you can control your music by moving your finger up and down or right and left across the right earcup, and you have great sound. The difference with these phones is the large button on the left earcup labeled “ULT.” It has three settings. The first is ‘off’ letting you hear your music the way you would with other headphones. The next is “ULT1” which emphasizes the bass elements in your music. The last is “ULT2” and like a detective, this locates any bass sound in your music and brings it out fully. When listening I found that depending upon the song, the ULT1 would be my usual “go to.” ULT 2 seemed to go overboard, emphasizing bass to the detriment of what the musicians were playing. The great thing here is that it’s so easy to just tap the large ULT button, so that if you ARE listening to a song that could use more bass, ULT2 is right there. When the next some comes on, you can just tap that button a couple of times and you’re back to “ULT1.” The large button is easily found on the left earcup and is easier to find and use than using the Sony app on your phone. I found the noise cancellation was very good, so it’s perfect for noisy situations like on a plane. If you need to talk to the flight attendant and take the headphones off, the ULT KNOWS that you’ve done that and will pause your music until you put them back on, and then start up again automatically, a nice feature. The battery life is excellent, over 30 hours of continuous listening on one charge, When answering a call, my caller heard me clearly, but unlike some headphones I’ve used, they knew immediately I was using the headphones and not talking directly into the phone. That reminds me that the Sony ULT’s can be pared with two different devices, so if a call comes in, it knows which device it’s coming through and will find the right one for you. Bottom line, these are great headphones, especially if you enjoy ‘da bass. Also. good news is that these are moderately priced compared with the ‘top of the line’ Sony’s. You get a lot for your money here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanD963,
Amazing! We're thrilled that you like the sound quality, ULT button, noise canceling function, battery life, call quality, and multipoint function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great lightweight Sony headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony does it again… These are amazing headphones!! I have been using buds lately while listening to my music which was ok until I tried these! I received the off-white headphones which are perfect for me. These are way more comfortable for me to wear for a longer period of time and offer a superior sound (comparing them to earbuds). They are very lightweight, and the headband and ear cups are not too tight on my head – making them enjoyable to wear for longer periods of time. Connecting them was pretty easy as it comes with a little instructional paper to get you started, but I also downloaded the app at Google Play to get started. The app also has a Support area with the large instruction manual, videos and some Q&A’s (help). I initially charged the battery for a few hours and found that so far, the battery life is very good. You can get a quick 3-minute charge that gives you ~90 minutes of extra time, or a 10-minute charge that gives you ~5 hours. If you turn off the noise cancelling, it will extend the battery time. When you take them off, they pause and then turn off when not in use. The headphones come with a short USB Type-C cable but no cube, a headphone cable, and a very nice hardshell carrying case. Super easy to connect to Bluetooth and pairing my phone and music together was such a benefit. After setting them up and checking out some different settings, I spent a good portion of the 1st day wearing them sitting in a chair and listening to CDs and Vinyl – great day!! I also listen thru my Samsung while on my walks. The right side of the headphone is your control area – touch and slide for volume and skipping. If you cup the right side, it will turn off the noise cancelling and allow you to hear people talk. When you uncup it, you go back to listening where you were. It is a touchy area so be careful when gripping the headphones. I love the sound quality in both modes, but the ULT button on the left side offers a stereo type of quality sound for music lovers and great bass and premium noise cancelling that blocks out much of the external noise around you. The sound quality is amazing, and you can customize the sound with some presets or make your own setting. I am very happy with these and am sure they will get used way more than my earbuds. Great addition to the music room!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kids2,
You made the right choice! We're thrilled that you like the color, comfort, sound quality, connectivity, battery life, supplied case, ULT button, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Rated 3 out of 5 stars
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the sound quality just sometimes a little too big for my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Snapper
Thanks for the review. We are glad to hear you have been able to enjoy their magnificent audio quality. Keep in mind the headphones come with an adjustable band. that you can modify until you reach the absolute comfort.
Thanks for choosing Sony, have a nice day.
-DiegoV
Rated 3 out of 5 stars
Noise background
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People hearing you clearly doesn't exist needs additional attention
This review is from Sony - ULT WEAR Wireless Noise Canceling Headphones - Forest Gray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DellaS,
Thank you for contacting us and sharing your experience with your WHULT900N. We're sorry to hear you're having trouble with people hearing you clearly.
We recommend checking if the headset firmware is up to date. You can check it by using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
If the problem persists or you may need more information, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Best regards,
- Stephanie
Rated 1 out of 5 stars
They look nice but don't cut the mustard!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use on my flight to London in April and I definitely wouldn't purchase them again. If I were still within the return window I would 100% return these. The headphones look nice and are fairly comfortable. These headphones do not stay connected via Bluetooth, I had to constantly wake up and reconnect them because they would just shut off. I thought the issue was because I was on a flight, but that's not the case; they keep disconnecting when I'm at home. Unfortunately I wasted money on this product, pls don't do the same.
This review is from Sony - ULT WEAR Wireless Noise Canceling Headphones - Forest Gray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThaliaL,
We're truly sorry to hear about your experience with the WHULT900N headphones. That's definitely not the experience we aim to provide. We'd love to help you resolve it.
To address the connectivity issue, restart them by following the steps listed in the link below:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300237.html
Make sure they are up to the latest version, if you're unsure about it, check this out: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
Lastly, if the issue remains, perform factory reset. The steps are listed in the link below:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html
We hope it helps, thanks for considering Sony products.
-Eliab
- Pros mentioned:Bass, Sound quality
Rated 4 out of 5 stars
Headphones need adjustment for them to sound good
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing you will notice about these new Sony ULT headphones is how light and comfortable they are. They appear to be well made. My first impression of the sound of the headphones was not great as they were very bass heavy, and the midrange and highs were totally muted. There are no real instructions that came with them so it was necessary to visit the Sony site and review the online manual where you find how to use the headphones and the recommended app that is a must if you want these to perform as they should. The manual describes the features of the headphones that include connecting to Bluetooth, noise cancellation and use of the ULT button. These buttons are all on the left side while the ability to adjust volume and skip tracks are managed on the right side with a touch sensitive feature. Once I downloaded the app, I found all the features and EQ you need to get these headphones to sound good. There are several custom options that allow you to adjust the settings to your liking and then save them. You can also adjust the noise cancelling feature. I found the noise cancelling feature to work well. You also can use voice to control the headphones, however I do not use this feature as the feature is built into my phone. The headphones connected easily to my phone, laptop and TV. There are a number of other features in the app. My real concern is how do they sound. The marketing of these headphones is that they provide improved bass and using the app or ULT button allows you to control this feature. I listen to a lot of high-end audio and perhaps have developed a certain listening sound signature that I simply could not seem to find with these headphones. I found the extended bass to be overpowering most of the time and would probably never use the feature. I actually found myself turning down the bass in the EQ. Once these are EQ’d to your taste they are very pleasant headphones to listen to. I am sure there are a lot of potential buyers who will find the extra bass a real bonus as past Sony headphones were sometimes lacking in this area for some people. This is a very competitive price point for headphones and there are a lot to choose from. If your listening tastes lean towards more bass heavy music, I think these would be perfect. However, if this is not your taste, I would recommend listening to these and using the app to decide if these are something you can live with. I think Sony did a good job with this product and I will continue to experiment with them to see how much better they can be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrcarnut,
Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the comfort, noise canceling function, and connectivity of the headphones. Your feedback about the bass quality is greatly appreciated. We're glad that you were able to fine-tune the sound quality to your needs by using the Sony app's EQ. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Connectivity
Rated 5 out of 5 stars
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these headphones a week ago and Ive used every feature and lets just say the Sony ULT WEAR ARE AMAZING! There so comfortable, the padding is well padded and don't hurt your head at all over long periods of time, the sound quality is amazing, the bass is very bassy, the noise cancellation is pretty good theres some things I can still hear but overall very good, the EQ (Equalizer) is very customizable and I don't see this feature in other headphones, also the battery life IS AMAZING, Ive never charged them once yet, and there at only 84% I like the fact that you can pick between bluetooth or wired, and there worth TWICE as much as what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianR, Thanks for your awesome review of the ULT WEAR headphones. We’re so glad you’re loving them! It’s great to hear the comfort, sound quality, bass, and customizable EQ are hitting all the right notes for you. That battery life is indeed impressive, and the Bluetooth/wired flexibility is a nice perk! We appreciate your feedback on the noise cancellation too. Thanks for choosing Sony! -Jess
Rated 1 out of 5 stars
Sonny-ULT WEAR
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two pair of the Sony ULT WEAR Wireless Noise Canceling headphones 13 months ago. We only use them when we fly so they've been used a half a dozen times. One pair no longer works and the warranty expired. I would never recommend buying these since their wireless system dosn't hol up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for considering Sony products.
We're truly sorry to hear about the issue you've experienced with one of your Sony WHULT900N headphones. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred





















