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Customer reviews

Rating 4.7 out of 5 stars with 1034 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,034 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Exceptional Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these earphones in anticipation of an upcoming flight. The earphones performed perfectly on my flight and are also very good when my 4 year old grandson comes to visit. In all seriousness, I am very pleased with the performance and the sound quality and battery life has been excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fitzrt,

      Thank you for choosing Sony!

      We couldn't be more pleased to learn that you had such a positive experience with the WHULT900N earphones! It’s rewarding to hear that they performed perfectly during your flight and that they are also a hit with your grandson. We are delighted that you are enjoying the performance, sound quality, and excellent battery life. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for calming overstimulation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who gets overstimulated easily, I have found that theses headphones work wonderfully. There great noise canceling helps me clam down and stay focused. They also have a little weighted which also helps with claiming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, ClaireW!

      We are so pleased to hear that the WH-ULT900N headphones are helping you stay calm and focused. It is incredibly rewarding to know that the noise-canceling feature and the slight weight are providing you with the comfort and support you need. We designed these headphones to provide a peaceful and immersive listening experience, and it's wonderful to hear they are working so well for you.

      Thank you again for choosing Sony and for your valuable review.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Subpar for sony

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Not as impressive as the x5 or x6 butbig big sound woth these. Great build and comfortable wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyB!
      It is fantastic to know that you are enjoying the big sound and comfortable design of your new WH-ULT900N headphones!

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Buyer's remorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product stopped working after a few days. Volume was super low. I wasn't able to make it into the store within the return window so now I'm only able to get them replaced through Sony. Don't really want this product anymore - save yourself the problems and get the Bose instead, they are far superior. Having to download an app to use them is annoying. Sound quality was decent while they were working. Headphones were comfortable. Battery life is pretty great. It was a little surprising how long they lasted when they were still working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanS, thank you for taking the time to share your feedback regarding your WHULT900N headphones. We sincerely apologize for the inconvenience you've experienced with the product.
      We appreciate your acknowledgment of the sound quality, comfort and battery life while they were functioning. However, we understand that your overall experience has been frustrating and we are truly sorry for that.
      Your feedback about the app requirement is also noted and we are constantly working to improve our user experience based on customer insights like yours.

      We would like to assist you further in resolving this matter. If you could reach out to our customer support team, we will do our best to provide you with a suitable solution. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products. We hope to regain your trust in our products.
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product that lets me quietly enjoy what I am listening too. Very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS,

      We are ecstatic to learn that your ULT WEAR headphones are providing the quiet, immersive listening environment you were looking for. We designed these with high-quality noise canceling and plush earpads specifically so you can focus on your music in total comfort, even during long sessions. It is wonderful to know that the fit and performance are helping you enjoy your favorite content exactly the way you like.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great on ears, Great quality sound. Having a button for easy access to ANC/Ambient sound is perfect. I went to Best Buy looking to buy the Beats Pro, ended up buying the Sony ULT, I do not regret the decision at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlonsoA,

      That's wonderful to hear! We are so glad you're enjoying the comfort, sound quality, and the dedicated button for ANC and Ambient Sound on your new ULT WEAR headphones.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good and Bassy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sounding headphones, with pretty good battery life so far, Not the most comfortable headband but does the job. Definitely delivers on the bass even without the ULT modes, and goes VERY bassy if you want that, the quality is still good just overwhelming bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeeVa,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and battery life. Your feedback about its comfort and powerful bass is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. The bass effect can also be adjusted depending on your needs. You may find these links helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html
      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony have a great product. They fit perfectly and cancels out any noise and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RachelE,

      We are very glad to hear that your new ULT WEAR headphones are providing such a high-quality experience.

      We designed this model specifically for those who love deep, powerful bass, and we are thrilled that the sound quality is hitting the mark for you. It is also wonderful to know that you are finding the fit to be perfect, as we prioritized a comfortable, pressure-relieving design for long listening sessions. Combined with our high-performance noise-canceling technology, we are delighted that you can fully immerse yourself in your music without any outside distractions.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my headphones after closing time when im cleaning at my job and i love how fast i can pause my music when my coworkers talk to me just by touching the side, i like how i dont have to pull out my phone or look for the bottons to change my music or the volume, all i have to do is slide my fingers thru the side. Noise cancelation is a 10 out of 10, they work excelent at the gym. Sounds are really nice but i was expecting a little more inmersive sound, 8/10. But everything else is perfect, I would buy again and even get the higher model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donna!
      Thank you so much for sharing your detailed feedback with us! We are really happy to hear that you appreciate the convenience of the touch controls on your WH-ULT900N headphones. It’s fantastic to know that the noise cancellation is performing so well for you, especially in active environments like the gym.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT headphones, VERY comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for our son for Christmas. EXCELLENT audio quality and VERY comfortable on his head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, PaulK!

      We’re so happy to hear that your son is enjoying his Christmas gift! It’s wonderful to know that both the audio quality and the comfort of the WH-ULT900N are hitting the mark.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Incredible Bass & Solid Noise Canceling!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love bass you can actually feel, these are the headphones for you. The dedicated ULT button is a game-changer; I usually keep it on the first setting for that deep, punchy low-end without losing the rest of the track. They are extremely comfortable for long sessions, and the noise canceling does a fantastic job of blocking out engine hum and office chatter. Battery life has also been phenomenal so far. Highly recommend for anyone who wants a "front-row" concert experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YaSh,

      We could not be more pleased to hear that the ULT WEAR headphones are giving you that "front-row" concert experience! It is awesome to know that the dedicated ULT button and deep, punchy bass are hitting all the right notes for you, while the noise canceling provides the focus you need during your long listening sessions.

      To elevate your experience even further, we recommend exploring the Sony Sound Connect app. It’s the perfect way to take your audio to the next level with features like a built-in equalizer and personalized sound profiles, allowing you to fine-tune that massive bass exactly to your liking.

      Thank you for letting Sony bring the power of the front row to your ears!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and sounds great! I have paired it to multiple bluetooth devices, so in the app I just select which ever one I need and boom - I'm connected. I have it connected on my phone, tv, home computer, and two different work computers. The ULT button is pretty serious bass - too much for my taste at times, but it's pretty cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dyer, thanks for sharing your wonderful experience with the Sony - ULT WEAR! We're thrilled to hear you're enjoying the great sound quality and seamless connectivity with your other devices. The ULT button really boost your bass and makes you feel the incredible power of sound. We really appreciate your support and we hope you continue enjoying your new headphones. Best regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Banger headphones with banger sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely insane sound quality. The ult profiles will make your skull vibrate. The noise cancellation is amazing, and the bass will make you feel like you are weightless. Insane quality for the price. I once left these in my bag for like 2 months and the battery was still high. Crazy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Will never go back to regular headphones again!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass on these are fantastic without being overwhelming. Great sound for music, movies, and TV shows! Noise cancelling is surprisingly effective for the price. I don't see myself purchasing non-bass focused headphones ever again as these add an extra layer of immersion and excitement to all the content I consume! Although I was initially underwhelmed with the sound when first putting them on, please keep in mind that you need to adjust the settings to your preference in the Sony Headphones Connect app which was surprisingly simple to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB,

      You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and dedicated app of the headphones. It's also great that you were able to set it up to your standards. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing bass and sound quality! Noise cancelling feature is so good and the ear cuffs are comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HaleyM,

      It brings us great joy to hear that you are enjoying the amazing bass and sound quality of your ULT WEAR headphones! We are also glad that the noise canceling and the comfort of the ear cushions are providing you with a great listening experience.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Affordable noice cancellation headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best light weight noice cancelling headphone. Ability to change bass level is what makes it very attractive. Noise cancellation is better than XM5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Walter,

      Great! We're thrilled that you like the design, noise canceling function, and ULT controls of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality long lasting battery have had them for 2 years

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaylaA,

      We are truly heartened to learn that your ULT WEAR headphones are still delivering excellent sound quality and impressive battery life after two years of use.

      We design our products with longevity and reliability in mind, so hearing that your headphones are performing as brilliantly today as they did on day one is a testament to that commitment. It is wonderful to know that the long-lasting battery is keeping up with your lifestyle and that you continue to enjoy the powerful, immersive audio experience they provide.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great bass adjustable headphones with excellent AN

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These headphones are great. The ULT bass feature is nice for on the fly eq adjustment of music. The spatial 3D audio is also awesome. I’m using Tidal as the music source and it feels like I’m listening to some of my favorite songs for the first time again. The bass is powerful but with the ULT off the sound is still clear and the bass isn’t overwhelming. These are not the XM5s but they are half the cost and still sound great. The active noise canceling is also ver effective and works well even when not playing music. I’m very happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    w headphones

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fantastic headphones. the battery life is amazing, plus with its auto-turn off feature (which you can disable), the headset turns off when its set down for more than a minute. I don't mean to sound like a bot with my description but overall their noise cancellation and passthrough is amazing. This is my first time with noise passthrough and its exactly what I was looking for since I would usually play video games with one earmuff off. its been a game changer for calls, music, and gaming. Definitely try them out if you're on the fence!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moist,

      Great! We're thrilled that you like the battery life, automatic power off feature, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones for the price. I went to purchase new headphones with the intention of buying a less expensive pair but when i tried these on the felt and sounded the way I wanted. Good bass and very good noise canceling too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ezryder,

      Thanks for the five-stars rating! We're thrilled to hear that the ULT WEAR headphones were exactly what you were looking for.

      It's great to know that the comfort, sound, and features won you over, even against your initial plan. We designed the ULT WEAR to provide a premium audio experience with powerful ULT POWER SOUND, a comfortable fit, and effective noise canceling—all at a price that offers incredible value.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US