Customer Ratings & Reviews

Hi ElijahA,

We're pleased to learn that your Sony headphones deliver even better bass and such a comfortable fit compared to the XM4s—and thank you so much for sharing your positive 4-star review! Enhanced low-end audio and all-day comfort are standout features of the WH-ULT900N, so it's fantastic to know they've made a real difference for you.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi CeeJay,

We are immensely pleased to hear that you are loving your new headphones and that they are providing a secure fit during your workouts! While the ULT WEAR is designed for premium sound and comfort, it is fantastic to know they are staying in place for your specific activity level. We are also glad that the included carrying case is a valuable addition for you, making it easy to protect and transport your headphones whenever you're on the move.

Thank you for choosing Sony.

Regards,
Dominick

Hi jmayhew, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JayB,

Very nice! We're glad to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi Alexdagoat08,

It is most rewarding to hear that the ULT WEAR headphones are everything you hoped they would be! We designed this series specifically for bass enthusiasts, featuring our dedicated ULT button that triggers two distinct levels of deep, soul-shaking sound. Combined with our Integrated Processor V1—the same technology found in our award-winning 1000X series—and advanced noise canceling, these headphones deliver a massive, high-energy club experience wherever you go.

Thank you for your passion and for choosing Sony to power your sound.

Regards,
Dominick

Hi Lisa, Awesome! We are so glad to hear that you are enjoying your new WHULT900N headphones! Thank you so much for choosing Sony! -Carl

Hi TonySony, we're glad you like the sound quality of product! Thanks for choosing Sony! ~Earl

Hi MonikaS,.

We are thrilled to hear you chose the ULT WEAR over the other brands on your list! It’s great to know that you are enjoying the powerful sound, intuitive controls, and the long-wearing comfort of the soft earpads.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Isaiah,

We’re so glad you’re loving the amazing sound and bass on your new ULT WEAR headphones! We appreciate your honest feedback regarding the build quality; we utilize high-quality recycled plastics to keep them lightweight and sustainable, and your comments help us improve future designs.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi, PeterS,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day! -DiegoV

Hello SebasRS,

Thank you for choosing Sony.

We sincerely appreciate your kind words regarding the sound quality and comfort of our WHULT900N headphones! Your support means a lot to us. We're sorry to learn that you've encountered connectivity issues.

To help us better understand the connectivity issues you're experiencing and gather more details, please reach out to us directly via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We look forward to hearing from you and helping you resolve this!

Best regards,
-Fred

Hi MartinG,

We are honored to hear that the ULT WEAR has become the best pair of headphones you’ve ever owned!

It’s incredible to know that your music has been completely transformed. We designed these headphones specifically for those who crave that deep, soul-shaking bass and crystal-clear resonance, so hearing that they’ve changed your listening experience is exactly what we strive for. There is nothing quite like rediscovering your favorite tracks with a level of power and energy you've never felt before.

Thank you for making Sony part of your listening experience!

Best regards,
Dominick

Hi, Stephen,

Thanks for the 5-stars rating! We are really happy to hear you are enjoying your Sony Headphones and their amazing sound quality and noise cancelling! Do not forget to press ULT and feel the power of sound and bass, so you can set the vibe and yourself at the center of your music wherever you are.

Thanks for choosing Sony, have a nice day!
-DiegoV

Thank you for the fantastic review, Tuna!

We’re thrilled to hear that the WH-ULT900N is hitting the mark for you, especially with that powerful bass! Knowing they’re outperforming the competition for you is the best feedback we could ask for.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Anderman,

Awesome! We're thrilled that you like the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi Sunny,

We are thrilled to hear that our Sony representative was able to help guide you toward such a great purchase! It is fantastic to know that the ULT WEAR lived up to the hype during your flight to Georgia, providing that amazing noise cancellation needed to enjoy your movie without any distractions. We take great pride in delivering that deep, immersive sound and premium isolation, so it’s wonderful to hear they made your flight so much more enjoyable.

Thank you for trusting Sony.

Best regards,
Dominick

Hi TeeheeMF,

We regret to hear you are having some audio issues with your ULT WEAR Headphones. Our ULT WEAR has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check this helpful link:

https://www.sony.com/electronics/support/articles/00282845

By downloading the Sony Sound Connect app, it lets you adjust the equalizer and gives you different sound modes. This will give you more control over your headphones and their performance. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/articles/00286844

Despite your concerns, we're glad that you like most of the features of the unit. If you need further assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi CrystalB,

We are pleased that you're finding the ULT WEAR headphones comfortable and that they provide the perfect fit for you.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Vivi,

We are really happy to hear that your brother is loving his new headphones and that they’ve made such a great impression!

The ULT WEAR is specifically engineered to provide a massive audio experience, and we are thrilled that the combination of our specialized noise-canceling technology and the powerful, deep bass is hitting the mark. By silencing the world around him, he can truly focus on the "ULT" button's signature low-end power, creating a concert-like atmosphere wherever he goes.

Thank you for choosing Sony.

Best regards,
Dominick

Thank you for your positive feedback on the WH-ULT900N, user308831! We're delighted to hear that you love the immersive bass, long battery life, and sleek design. Your satisfaction is very important to us, and we appreciate your support.

If you have any further comments or suggestions, please don't hesitate to share them.
Thanks for choosing Sony!
Gus