Customer Ratings & Reviews

Hello StacyW,

Thank you for considering Sony products.

We sincerely appreciate your feedback regarding the WH-ULT900N and apologize for any disappointment you experienced with the volume levels and pricing. While we are glad to hear that you found the comfort to be good, we understand how crucial both sound performance and comfort are to your overall experience.

To help improve your listening experience, we recommend exploring the equalizer settings available through the Sony Sound Connect app. This feature allows you to customize the sound profile to better suit your preferences, potentially addressing your concerns about volume and audio quality.

You can find detailed guidance on how to adjust the equalizer here: https://www.sony.com/electronics/support/articles/00286844.

If you continue to experience issues, please don’t hesitate to contact our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your patience and understanding.

Best regards,
-Fred

Hey John,

Thank you so much for your amazing 5-star review! We're thrilled you love our Sony ULT WEAR Wireless Noise Canceling Headphones and appreciate the sound quality and noise cancellation. We're glad you're enjoying the powerful bass modes too! Your support means a lot to us. Happy listening and thanks for choosing Sony!

- Romeo

Thank you for the fantastic review, Stylish!

We’re so glad to hear you’re enjoying the comfort and sound quality of your WH-ULT900N. It’s great to know the included case is making them a perfect companion for your travels!

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi Kolt,

Amazing! We're thrilled that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hi JayyB,

We are thrilled to hear that your gift was such a massive success! There is nothing quite like the feeling of giving a gift that truly impresses, and we are so glad the ULT WEAR hit the mark with its "10/10" sound quality and noise cancelling.

Whether they are using the ULT button to dive deep into their favorite bass-heavy tracks or simply enjoying some peace and quiet, we are honored to provide that experience. It’s wonderful to know that our commitment to premium audio is being shared and enjoyed.

Thank you for choosing Sony to help create a special moment for someone you care about.

Regards,
Dominick

Hi DavidC,

You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!

-Ralph

Hi JessA, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl

Hi RDT586,

We are happy to hear that you are enjoying the premium features and amazing bass of the ULT WEAR headphones at such a great value. It is wonderful to know that the battery life and connectivity have been reliable for your daily listening needs.

Thanks for choosing Sony. 

Best regards,

Eliab

Thank you for sharing your experience, Mike! We are so pleased to hear that you love your WH-ULT900N headphones.

It is truly wonderful to know that the noise canceling feature has been helpful for you. We designed these headphones to provide a high-quality listening experience and to help users create their own personal space, so it brings us great satisfaction to hear they are making a positive difference for you.

Thank you so much for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hi AhmetB,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and battery life of the headset. Your feedback about the ULT function is greatly appreciated. This function can be adjusted depending on your needs:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Thank you for the fantastic review, StevenR!

We are thrilled to hear that you consider the WH-ULT900N the best headphones on the market! It’s awesome to know they are delivering exactly what you were looking for.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback, RichardS.

We are so pleased to hear that your new WH-ULT900N headphones provide great clarity and work well with your Samsung TV. We designed them to deliver clear, high-quality audio, and it's rewarding to know that they are meeting your expectations.

We also understand your comment about the fit being a little snug. We apologize for any discomfort this may cause. We designed the earcups to provide a secure fit and effective noise isolation, and we will be sure to share your valuable feedback with our product development team.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Newoceanblue!

We are thrilled to hear you’re impressed with your new WH-ULT900N headphones. There is nothing quite like that factory-sealed unboxing experience, and we’re so glad our partners at Best Buy delivered the quality you expect from Sony.

Enjoy the powerful bass and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Darknicholas,

Thanks for your review! We're so glad to hear you're enjoying the powerful bass and overall sound quality of the ULT WEAR headphones. We love seeing that reaction to the sound—that's exactly what we designed them for.

We also appreciate your honest feedback regarding the fit and sound leakage. Your comments are valuable to our design team, and we will be sure to pass them along.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Kudzyo,

We appreciate your feedback regarding the sound and comfort of your ULT WEAR headphones. Please be assured that while we use lightweight, recycled materials to enhance comfort and sustainability, the design is rigorously tested for durability. For added peace of mind, we have a service program in place for this model through January 2027 to address any structural concerns that may arise.

Thanks for choosing Sony.

Best regards,

Eliab

Hi SJSJ! Thank you for your feedback. We are thrilled to hear that you appreciate the WH-ULT900N headphones. With their impressive noise cancellation and crystal-clear sound quality, they truly provide an exceptional listening experience. We appreciate your recommendation and hope you continue to enjoy your headphones!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Carlos,

We are so happy to hear that both you and your wife are loving the ULT WEAR headphones! It’s great that you were able to snag a deal, and we would be honored to have you join the Sony family twice when you're ready for your own pair.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the terrific review, MadhavG!

We are thrilled to hear that your WH-ULT900N has become your go-to headset for everything! Whether you’re fueling a gaming session, catching a flight, or just kicking back, it’s awesome to know the ULT WEAR is delivering that massive bass and clarity you need.

Hearing that they are "the only headset you need" is the ultimate compliment. We designed these to be versatile enough for every part of your day, and it sounds like you’re putting them to great use!

Thank you for being part of the Sony family!

Best regards, Gus, Sony Social Media Team

Thank you for the feedback, JordanR!

We’re glad to hear your ULT WEAR headphones are holding up well for you! We put a lot of focus into the build quality and matte finish of this series to ensure they feel as premium as they sound, especially when you're pushing that ULT button for the heavy bass.

It's great to know that after having them for a while, they still feel solid and high-quality. Thanks for being a part of the Sony family!

Best regards,

Gus,
Sony Social Media Team