Customer Ratings & Reviews

Thank you so much for sharing your feedback, JoseD! We’re delighted to hear that you’re enjoying the great sound quality and overall performance of the WH-ULT900N. Your comparison and satisfaction mean a lot to us. If you have any questions or want to share more about your experience, please let us know.

Thank you again for being part of the Sony family!

Best regards,
Gus
Sony Social Media Team

Hi Sreekaran,

Thanks for sharing your experience with us!
It makes us really happy to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy that great bass. Thank you for choosing Sony! -Aldair

Hi Jmayen,

We're thrilled to hear that your WH-ULT900N headphones are delivering the great sound you've come to expect and appreciate from Sony! It's fantastic to know that our commitment to audio quality, especially with the powerful bass of the ULT POWER SOUND series, resonates so well with you.

Thanks for your continued loyalty and for choosing Sony!
DiegoV

Hello J0rges,

Thank you for choosing Sony!

We're excited to hear that your WH-ULT900N headphones are performing well for your gym sessions! We apologize for any frustration regarding the requirement of the Sony Sound Connect app for full control. Our goal is to provide a powerful and personalized audio experience through that interface, and we truly appreciate your patience as you navigate those features to get the most out of your workouts.

Best regards,
-Fred

Hi KYLEC,

We are thrilled to hear you're enjoying the sound quality and noise cancellation of your new ULT WEAR headphones! It is great to know they are performing well for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JayWeygandt,

Thanks for this five-stars review!

It is fantastic to know that you're experiencing great sound and noise cancelling with your ULT Wear headphones, and that they're the perfect match on flights.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Abelardo,

Thank you for choosing Sony!

We're really happy to hear that you’re enjoying the outstanding sound quality of the WHULT900N headphones! Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience.

Best regards,
-Fred

Hi RichardB. We couldn't be happier to hear that you love the sound quality of our headphones. It's great to know that they met your expectations. Thanks for choosing Sony!. -Milton

Hi meagain, thank you for your positive feedback!
We are excited to hear that our WH-ULT900N headphones are comfortable to wear for long periods and not heavy on your head. It brings us great satisfaction to know that you find them worth the cost! The WH-ULT900N has a lightweight design and plush earcups, alongside features like our ULT POWER SOUND for deep and resonant bass to ensure a superior listening experience.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi ClarenceD, thank you so much for the great review! We're very glad to hear you're enjoying the powerful sound of your new Sony - ULT WEAR Bluetooth Headphones. Your satisfaction means a lot to us, and we're proud they're delivering the experience you were hoping for. Thank you for choosing Sony and enjoy every beat! Regards, -Dominick

Hi ClarenceD!
Thank you for your feedback! We are truly wonderful to know that you are pleased with the sound quality of your new WH-ULT900N headphones.
With features like noise cancellation and long battery life, they are designed to enhance your listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Xpiper343,

We're glad that you like the XB900N and XM4 headphones. It's unfortunate that you are not satisfied with the ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Sound quality may vary depending on the source content. Make sure to set the sound quality mode to "Priority on sound quality" using the Sony app.

To adjust the bass quality depending on your needs, press the ULT button on the headphones. Each time the ULT button is pressed, the function changes to ULT1, ULT2, and OFF in this order. You will hear a notification sound each time the setting is changed:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Hint: You can also use the “Sony Sound Connect” app to switch the ULT button setting to ULT1/ULT2/OFF.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello ChrisB,

Thank you for considering Sony products.

We are truly sorry to hear about the connectivity issues you are experiencing with your WHULT900N headphones, especially during critical moments like your sales calls. We understand how frustrating it is to invest in a premium headset for professional use only to face technical hurdles, and we apologize for the time you spent troubleshooting without a resolution.

While we are glad you enjoy the bass performance, we recognize that reliable performance for your work is your top priority. We take reports regarding connection stability very seriously and would like to investigate this further to ensure your headset performs as it should.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi Habi,

Thanks for sharing this amazing experience!

We're thrilled to hear you're enjoying the exceptional sound quality of your ULT Wear headphones and that you find them certainly better than others you've tried before!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello CarolM,

Thank you for choosing Sony!

We're pleased to learn that your WHULT900N headphones are effectively blocking out background noise, allowing you to create an ideal study environment. At Sony, we strive to provide innovative audio solutions that exceed your expectations, and it's fantastic to hear that our noise-cancelling technology is enhancing your daily routine.

Best regards,
-Fred

Hello SheldonJ,

Thank you for choosing Sony!

It brings us great joy to hear that you are loving your new WHULT900N headphones! Knowing that you would recommend them to others is the highest compliment we can receive, and we are so glad the audio quality has proven to be excellent for you. We design our gear to deliver a powerful, immersive experience, and it is wonderful to see that effort resonating with your daily listening.

Best regards,
-Fred

Hello FredC,

Thank you for your comprehensive feedback regarding the WH-ULT900N headphones. We are pleased to know that you appreciate their sound quality and comfort. However, we sincerely apologize for any inconvenience you have encountered.

We would welcome the opportunity to gain further insight into the issues you are experiencing and to assist you more effectively. If you are willing, we would like to contact you directly. Please provide the following information by sending an email to socialsupport@am.sony.com so that we can ensure we have accurate details:

- Sony Case Number:
- Full Name:
- Username:
- Phone Number:
- Model Number:
- Issue/Concern:

Your loyalty as a Sony customer is greatly valued, and we regret any trouble this situation may have caused you. We look forward to connecting with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi Dave,

You made the right choice with the Sony ULT WEAR headphones! We're glad that you are enjoying the sound quality of the headset. Thank you for choosing Sony!

-Ralph

Hi LeticiaB, thank you so much for sharing your feedback! We're delighted to hear that you're enjoying your WH-ULT900 headphones and appreciate your comments on their style and comfort. We designed these headphones to provide both outstanding audio quality and a premium wearing experience. If you have any questions or want to explore more features, feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team