Customer Ratings & Reviews

Hi TommyFisher!
Thanks for sharing your initial thoughts! We are excited to hear that your experience with the WH-ULT900N is off to a great start.
We can’t wait for you to spend more time with them and see how they fit into your daily routine.

Thanks for choosing Sony!
Best regards,
Estefany

Hello AmyB, thank you for your five-star rating! We are delighted to know that you are enjoying the exceptional noise-canceling features of the ULT WEAR, which includes dual noise sensor technology and the V1 processor. Don't forget to press the ULT button to enhance the bass and experience your favorite songs like never before! Thank you for choosing Sony! Best regards, -Jenn

Hi Jackie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi MelissaO. We appreciate your 5 stars rating on our Sony WH-ULT900N/H headphones!. They are indeed equipped with advanced noise-canceling technology. Additionally, these headphones are designed to work best with low to medium pitch noises, such as background chatter or engine hum, making them ideal for various environments. We appreciate your business and thanks for choosing Sony. -Milton

Hi LenerH,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function. Your feedback about the sound quality and multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

With the ULT function, you can adjust the bass quality depending on your needs. Here are the functions of the ULT button:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

When using the multipoint function, make sure to enable this function ("Connect to 2 devices simultaneously") on the Sony app. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JacquelineC,

We apologize for the frustration regarding the price difference. While we cannot comment on specific trade policies, retail prices often fluctuate due to seasonal promotions, ending sales cycles, or changes in the global economic environment and supply chain costs. We always strive to provide the best value for our technology, and we recommend keeping an eye on authorized retailers like Best Buy for future promotional offers.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DameTheGreat0,

It is truly wonderful to know that these headphones were the perfect gift for your wife and that she is now enjoying her new pair!

The ULT WEAR is designed specifically for those who love deep, resonating sound. By pressing the ULT button, she can switch between two distinct bass-emphasized modes that bring a powerful, club-like energy to her favorite tracks. To ensure she can listen in peace, we’ve included our Integrated Processor V1, the same technology found in our award-winning 1000X series, providing exceptional noise cancellation. Combined with the plush, pressure-relieving earpads, these headphones are built for hours of high-quality, comfortable listening.

Thank you for trusting Sony.

Regards,
Dominick

Hi AprilM, That's an awesome gift choice! Great to hear the Sony ULT WEAR headphones are a hit with their sound quality, especially for someone in music classes. She must be thrilled! Thanks for choosing Sony. -Jess

Thank you for your feedback on the WH-ULT900N, MichaelT! We are pleased to hear that you are enjoying the good sound quality.

We also appreciate your honest note about the learning curve with the controls. We are committed to making our products as intuitive as possible, and your feedback helps us identify areas where we can improve our user instructions and design.

We hope that now that you've figured out the operation, you'll have an even better listening experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Crpl,

Thank you for your feedback! We are thrilled to hear that you are pleased with the sound quality and price of our Headphones.
Our WH-ULT900N have a massive bass feature for an immersive sound experience and up to 30 hours of battery life.

Enjoy your new Headphones!
Thank you for choosing Sony.
Best regards,
Stephanie

Hi Canefan, Thanks for sharing your wife’s love for the ULT WEAR headphones. We’re so glad she’s enjoying them! It’s awesome to hear the sound quality and noise isolation are hitting the mark, giving her that perfect escape. Thank you for choosing Sony! -Jess

Hi ElmerZ,

Outstanding to hear! We're glad the ULT WEAR headphones are living up to their description and delivering amazing quality. Thanks for choosing Sony.
-Eliab

Hi KrisM,

We are thrilled to hear that your experience with the ULT WEAR headphones has been so positive!

It is fantastic to know that you’re finding them easy to use and that the performance is hitting all the right notes for you. We specifically engineered the ULT series to deliver powerful, deep bass and high-end features at a great value, so hearing that you're enjoying that balance of quality and price is wonderful. We are confident they will continue to deliver that signature "power sound" for all your favorite tracks.

Thank you for choosing Sony!

Regards,
Dominick

Hi Realbuyer,

We feel privileged to know that our ULT WEAR headphones were chosen as a birthday gift for your wife and that she is enjoying them so much! It is wonderful to hear that she can now experience the deep, power-packed bass and crystal-clear sound that this series is known for. We take great pride in creating products that help celebrate special moments, and we are thrilled that these headphones are providing her with an exceptional and stylish listening experience.

Thank you for trusting Sony!

Regards,
Dominick

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hi LymarisC, We’re glad to hear you’re loving the noise cancellation and sound quality! We're sorry to hear the battery life isn’t meeting your expectations, though. The ULT WEAR is designed to offer up to 30 hours of playback with noise cancellation off, or around 20 hours with it's on, but if you’re noticing much less than that, it might be worth checking a few things. If you're using features like noise cancellation, Equalizer, ULT bass boost constantly, etc. those can impact battery duration. Usage hours may be different depending on the conditions of use. If you feel the available operating time or the battery life is too short, even when fully charged, resetting and initializing the headset may help resolve the problem. Thank you for choosing Sony. -Jess

Hi CaylaC, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess