Customer Ratings & Reviews

Hi Canefan, Thanks for sharing your wife’s love for the ULT WEAR headphones. We’re so glad she’s enjoying them! It’s awesome to hear the sound quality and noise isolation are hitting the mark, giving her that perfect escape. Thank you for choosing Sony! -Jess

Hi Crpl,

Thank you for your feedback! We are thrilled to hear that you are pleased with the sound quality and price of our Headphones.
Our WH-ULT900N have a massive bass feature for an immersive sound experience and up to 30 hours of battery life.

Enjoy your new Headphones!
Thank you for choosing Sony.
Best regards,
Stephanie

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess

Hi TSizzle!
It is fantastic to know that your WH-ULT900N headphones are doing exactly what you expected. We’re glad the passthrough feature is coming in handy for your daily use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hi Eric, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl

Hi J5inNY, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi NanceC, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Juanv, We're thrilled to hear that the ULT WEAR headphones provide excellent sound quality and exceptional comfort for long periods of time. It sounds like you've discovered your ideal audio companion! Thank you for choosing Sony! -Jess

Hi TaviusW, Thank you so much for the 5-star review! It's awesome to hear your Sony ULT WEAR headphones meets your expectations with its performance and design. Thank you for choosing Sony! Enjoy your Sony listening experience! -Maria

Hello ChrisB,

Thank you for considering Sony products.

We are truly sorry to hear about the connectivity issues you are experiencing with your WHULT900N headphones, especially during critical moments like your sales calls. We understand how frustrating it is to invest in a premium headset for professional use only to face technical hurdles, and we apologize for the time you spent troubleshooting without a resolution.

While we are glad you enjoy the bass performance, we recognize that reliable performance for your work is your top priority. We take reports regarding connection stability very seriously and would like to investigate this further to ensure your headset performs as it should.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hello Veezee,

Thank you for considering Sony products.

We're honored to hear your feedback about the WHULT900N headphones and sincerely apologize for the inconvenience caused by them switching off during use. We understand how concerning this can be, especially with a recent purchase. To help with this, you can adjust the [Automatic Power Off] settings through the Dashboard to prevent the device from turning off automatically—please refer to the steps here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html.

Additionally, you may find further helpful guidance at: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293719.html.

We want to get this resolved for you. If the issue persists, please reach out to our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi SamA,

Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi LymarisC, We’re glad to hear you’re loving the noise cancellation and sound quality! We're sorry to hear the battery life isn’t meeting your expectations, though. The ULT WEAR is designed to offer up to 30 hours of playback with noise cancellation off, or around 20 hours with it's on, but if you’re noticing much less than that, it might be worth checking a few things. If you're using features like noise cancellation, Equalizer, ULT bass boost constantly, etc. those can impact battery duration. Usage hours may be different depending on the conditions of use. If you feel the available operating time or the battery life is too short, even when fully charged, resetting and initializing the headset may help resolve the problem. Thank you for choosing Sony. -Jess

Hello SheldonJ,

Thank you for choosing Sony!

It brings us great joy to hear that you are loving your new WHULT900N headphones! Knowing that you would recommend them to others is the highest compliment we can receive, and we are so glad the audio quality has proven to be excellent for you. We design our gear to deliver a powerful, immersive experience, and it is wonderful to see that effort resonating with your daily listening.

Best regards,
-Fred

Hi Casey, Awesome! So glad to hear your daughter loves her Sony ULT WEAR Headphones! It’s awesome that they’re helping her minimize noise in her dorm, perfect for creating a peaceful space. Thanks for sharing, and we’re thrilled to be part of her daily routine! -Jess

Thank you for your feedback on the WH-ULT900N, MichaelT! We are pleased to hear that you are enjoying the good sound quality.

We also appreciate your honest note about the learning curve with the controls. We are committed to making our products as intuitive as possible, and your feedback helps us identify areas where we can improve our user instructions and design.

We hope that now that you've figured out the operation, you'll have an even better listening experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Edwin, We are so glad to hear that you are happy with the sound quality and noise canceling of your new ULT WEAR headphones! Thank you so much for choosing Sony! -Carl

Hi Kelseyjean, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl

Hello user627960, thank your fantastic review! We are really happy to hear that you're enjoying the ULT WEAR and their ultra powerful bass! Thank you for choosing Sony. Best regards, -Jenn.