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Customer reviews

Rating 4.7 out of 5 stars with 1038 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,038 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got me and my girlfriend matching headphines and the quality of sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinS, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love these headphones! Great for the gym and/or to jam out at home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JcGutierrez, Thank you for your awesome review! We are so glad to hear that you are enjoying your new ULT WEAR headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great........................................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OferH,

      It's a true pleasure to hear that you think the Sony ULT WEAR headphones are "Awesome, and great!" We engineered these headphones to provide a powerful listening experience, especially with features like the dedicated ULT button for instant, massive bass, our reliable Noise Canceling to keep you focused on your music, and a strong battery that gives you up to 30 hours of listening time. Thank you for the 5-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Ult Bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones with a very useful bass feature, pretty comfortable and easy to carry

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgePeralta,

      You made the right choice! We're thrilled that you like the ULT function, comfort, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is immaculate, has noise cancelling and connects to everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexN,

      Perfect! We're thrilled that you are enjoying the sound quality, noise canceling function, and connectivity of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones, I've tried. It sounds just as same or louder than the Sony MX5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JadenC,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony did it again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my wife. She is loving it, loves the sound and the noise canceling,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WellingtonB, Awesome gift! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid Head Phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality audio and the build feels solid. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pauoaboy16, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound was pretty good the button on the side definitely works as advertised

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yeetus,

      Great! We're thrilled that you like the sound quality and ULT function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are perfect. Really appreciate the help from the Best Buy staff in selecting the headphones that meet my needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesP,

      We are so glad to hear the ULT WEAR headphones are perfect for you!

      We appreciate you giving a shout-out to the Best Buy staff, we can't be happier to learn they helped you to buy the right headphones for your needs.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT ITEM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MUST SAY BETTER THAN I WOULD HAVE EVER IMAGINED. GREAT BUY FOR THE MONEY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAYROB,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Happy Head Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchase one of the Geek Squad reviewed how to set up and how to operate my headset. I made the purchase for a flight on an airplane, but found out I was going to use them for more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear! We're glad the Geek Squad setup helped and that your headset turned out to be even more useful than expected. Enjoy the versatility and safe travels!
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling setting. Best purchase ive made in a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StrangerDanger, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Mr. Rey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to listen properly from the cell phone. The volume is very low.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BlasR,

      Thank you for considering Sony products.

      We’re sorry to hear that you’re experiencing low volume when listening to the WH-ULT900N from your cell phone. We understand how important clear and comfortable sound is.

      To help improve your listening experience, we recommend using the Sound Connect app, which allows you to customize the sound settings. Additionally, using the ULT button can enhance audio performance.

      For further assistance, you can also tune the sound with the equalizer on your headphones by following the steps here: https://www.sony.com/electronics/support/articles/00286844

      We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

      You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Best regards,
      -Fred sony-global

  • Rated 1 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are poorly manufactured. I’ve had them for less than a month and where the arm bends to put them into the case popped apart. I took them back to Best Buy and called Sony and neither one of them will fix it. The best they could do was offer a 10% discount on purchasing another pair. Now I have a $200 Paperweight. The product is junk. The warranty was not honored, and customer service at both Best Buy and Sony was laughable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GabyM,

      This is not the experience that we want you to have. This isn't normally the case with the ULT WEAR headphones. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Case Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sleek!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earphones ever. Love the noise cancellation and they look good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatashaC,

      Awesome! We're thrilled that you are enjoying the noise canceling function and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Costumer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great very clear love th design and very easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alphie,

      Perfect! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this foe myself, amazing sound quality at a great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JandyS, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound it’s amazing really liked them it’s my daily use now

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexhtx15, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can hear music well and no noise coming from outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoR, we're glad you are enjoying your new soundbar. Thanks for choosing Sony. ~Earl Sony_US