Customer Ratings & Reviews

Hi, TerenceB,

It brings us great joy to hear how much you are enjoying your Sony ULT Headphones! We are delighted you are taking advantage of all the incredible quality features the unit comes with, such as the powerful bass and detailed sound quality! Although, regarding the concern of the ambient mode switching on its own, we can recommend turning the "Adaptive Sound Control" Off in your Sony Sound Connect App. You might want to take a look into the following link for the steps and more information that might come in handy: https://www.sony.co.uk/electronics/support/articles/00229328

Thanks for choosing Sony, have an amazing day!
DiegoV

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi PedroF,

Thank you for the generous review! We are delighted to hear that the ULT WEAR headphones have become your son's go-to listening device.

It's fantastic to know they are seeing such extensive use, which speaks volumes about the comfort and engaging audio performance we built into the ULT series. We hope he continues to enjoy the powerful sound and comfortable fit for a long time!

Thanks for trusting Sony!

Regards,
Dominick

Hello MeganA,

Thanks for this five-stars rating!

We're absolutely thrilled to hear you're loving the ULT Wear headphones! It's great to know you had such a positive experience at the store too.

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi Jackie,

That's wonderful to hear! We're so glad your son loves his ULT WEAR headphones and that you'd recommend them. Enjoy the powerful sound!
Thanks for choosing Sony.
-Eliab

Hi IzzyB,

Thank you for taking the time to share your experience with the ULT WEAR headphones. We truly appreciate your honest feedback regarding the fit and weight of the headset during your workouts.

We are sorry to hear that the headphones felt a bit heavy during your neck movements and didn't stay secure while bench pressing. While the ULT WEAR is designed for a premium, immersive audio experience, we recognize that stability during specific gym exercises is a key factor for many of our users.

Please know that your comments are incredibly valuable to us. We will be sharing your feedback directly with our product design and engineering teams as they work to improve the ergonomics and fit of our future wearable audio products.

Thank you for considering Sony and for helping us improve!

Best regards,
Dominick

Thank you so much for sharing your experience, ADC29! We're delighted to hear that you chose the WH-ULT900N headphones as a gift for your father and that they're being used for listening to the news and during morning walks.

The WH-ULT900N headphones are designed for comfort, making them a great companion for extended listening sessions like keeping up with the news. Their lightweight and ergonomic design ensures they stay comfortable even during daily walks. Plus, the wireless functionality offers freedom of movement without any hassle from tangled wires. With clear sound quality and long battery life, your father can enjoy uninterrupted news updates and music throughout his morning routine.

We truly appreciate your feedback and are glad the headphones are making a positive difference!
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Will,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function of the headset. It's unfortunate that you were not satisfied with the bass quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). These headphones also come with an ULT function to boost the bass quality depending on your needs. Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Manofsteel25, thanks so much for your honest feedback! We're glad to hear you're enjoying the Sony - ULT WEAR headphones overall, but we're sorry to hear that the sound skips sometimes when listening to music. We understand that can be frustrating. Here are some troubleshooting steps that can help you solve the problem:

1- Set the the headphones to "Priority on stable connection" by using the Sony Headphones Connect app
2- If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer
3- Turn off [Service Link] on the “Sony | Headphones Connect” app. This may reduce the amount of audio dropout.
4- Turn off the Adaptive Sound Control setting to avoid momentarily pauses that are produced by the noise cancelling turning on or off.
5- Certain places may cause disruption in the Bluetooth connection, avoid wearing the headset in crowded places where other wireless communications can cause interference.
6- Reset the headset. You can follow the instructions through the link below:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html?search=reset%20

If you still require help after following these troubleshooting steps, please contact our technical team via:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!

Best regards,
Dominick

Hello Sonywireless,

We're delighted to hear that you like the Sony WHULT900N headphones and are enjoying their loud sound and adjustable bass feature. We highly value customer satisfaction and sincerely appreciate your kind words.

Thank you for choosing Sony!
Best regards,
-Fred

Hi AntB, thanks for taking the time to share your experience with the Sony - ULT WEAR! We're thrilled to hear you found great value in them that even bought two more pairs for your family members. We are sure they will love the excellent noise cancellation and powerful sound of these headphones too! Thank you for choosing Sony. Best regards, -Dominick

Hi ChandlerW, thank you so much for your review! It brings us great joy to hear that you consider the WH-ULT900N headphones to be the best pair you own.

The WH-ULT900N features advanced noise-cancellation technology, ensuring that you can immerse yourself in your music without distractions. Additionally, their long battery life allows for hours of uninterrupted listening.

Thank you for choosing Sony!
Best regards,
Estefany

Hi ChrisN,

Thanks for your feedback on the ULT WEAR headphones. We're happy to hear that you're enjoying the sound quality.

We're sorry to hear that the noise-canceling feature is causing you to feel nauseous. This can sometimes happen with active noise-canceling technology, as the pressure changes can affect some users. We recommend trying a few things to see if it helps: Take short breaks when using the noise-canceling feature, ensure you have the best possible fit with the headphones and try adjusting a hearing profile through the Sony | Sound Connect app.

If the issue persists, please feel free to reach out to our support team directly. We are always here to help and ensure you have the best possible experience with our products. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Dave, we are so happy to hear about the great experience you're having with the Sony - ULT WEAR! These headphones are renowned for their excellent noise-canceling capabilities, and high-quality audio performance. We appreciate that you'll be recommending them so others can enjoy as well. Thank you for trusting Sony! Regards, -Dominick

Hello MichaelB,

Thank you for sharing your positive experience with our WHULT900N headphones! We're thrilled to hear that you are very happy with your purchase and satisfied with both the headphone's performance and the price. Your feedback is immensely valuable to us, and we’re happy to hear that you’re enjoying what we've created. Thank you for choosing Sony!

Best regards,
-Fred

Hi ChristopherB, it's truly wonderful to know that you've found the Sony - ULT WEAR headphones to be an excellent option to use for work! They feature a unique thermo-foaming design for smooth cushions that comfortably mold to your ears, and a 30-hour battery life for long-term wear. Thank you for choosing Sony and we hope you continue enjoying your headphones! Best regards, -Dominick

Hello Alexander,

Thank you for reaching out and sharing your feedback regarding the sound quality and connectivity issues. We understand how frustrating this can be, and we're here to help. First, we suggest checking the following troubleshooting steps to potentially resolve the connectivity issues:

Bluetooth Connection Mode: Set the headphones or device's Bluetooth connection mode to “Priority on stable connection” as this might improve connectivity stability.
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html

Firmware Update to Version 2.0.5
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395


Resetting the headset
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300237.html





Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details. Name: Best Buy Username: Model Number: Issue: Telephone Number:

Thank you for choosing Sony.
Best regards, -Fred

Hello AvaP, thank you for the great score! We're thrilled to know that you're enjoying the ULT WEAR so much. Remember to press the ULT button to enhance the bass and experience the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hi TajaiP, thanks for the fantastic 5-star rating! We're thrilled to hear you're loving all the cool features of the Sony - ULT WEAR. Their powerful sound, excellent noise canceling and comfortable design makes them a perfect option for every day use. Thank you for choosing Sony and enjoy your new headphones! Regards, -Dominick

Hi Gigi, we're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl