Customer Ratings & Reviews

Hi, IrvingA,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are enjoying your Sony Headphones! It is great to hear you are taking advantage of the connectivity, and do not forget to press ULT and feel the power of sound and bass!

Thanks fort choosing Sony. have great day!
-DiegoV

Hello Ariel,

Thank you for choosing Sony!

We're very glad to hear that you're enjoying your WH-ULT900N headphones for home use. These headphones are crafted to deliver outstanding sound quality and comfort, making them an excellent choice for any environment. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi JerryW, Thanks for the shoutout! We're thrilled to hear you think the Sony ULT WEAR headphones outshine the competition. It's awesome to know you're loving the sound and experience of these headphones. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi JulianM,

Thank you for your review of the Sony - ULT WEAR headphones! It's a true pleasure to hear you find them solid and a good value for the price. We also appreciate your feedback regarding the volume, your input is valuable as we continue working to refine the listening experience. It's great to know you'd recommend them, and we hope they continue to bring you enjoyment with every song!

Thank you for choosing Sony.

Regards,
Dominick

Hey Brian, thanks for your review, we are happy to know you enjoy your great headphones, the bass on the WHULT900N is definitely great!

The "ULT" function provides a significant bass boost that you will find appealing, especially for contemporary music styles with heavy bass-lines and sub-bass frequencies. The ULT function adds a thick, boomy layer of bass to the sound, which may be particularly attractive to listeners who enjoy music with strong low-end frequencies.

We take seriously your feedback about the plastic feel, as Sony, we want to provide you always the best and we will improve our products based on your reviews.

Thanks for choosing Sony!

-Gus

Hello RicardoR, thank you for the five-star rating! We're thrilled to hear you're enjoying the incredible ULT WEAR Headphones. Remember to press the ULT button to boost your bass & feel the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hi Davids, Fantastic! We're delighted to hear that you're enjoying your Sony ULTWEAR. We're looking forward to your next purchase. Your recommendation means a lot to us, thanks for choosing Sony! -Sam

Hi Guillermo, Amazing! We appreciate your loyalty to the brand and we're glad to hear that you love your new Sony ULT WEAR headphones. Thanks for choosing Sony! -Sam

Hi MartyD, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of your new Ult Wear headphones. Thank you for your feedback and for choosing Sony! -Carl

Hi Anthony, thank you for sharing your experience! We're glad to hear you found the ULT WEAR to be a great pair, even if the bass wasn't the right fit for your preferences. It's awesome that you found your match in the WH-1000XM5. They're a fantastic choice with a more balanced profile. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick

Hello PhilipP,

Thank you for considering Sony products.

We sincerely apologize for the difficulty you experienced putting on the WH-ULT900N headphones and understand how uncomfortable that must be, especially when trying to work out. Your feedback is very important to us, and we will share it with our team to help improve future designs. In the meantime, please review this guide on wearing the headset properly: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html.

If you need any further assistance, don’t hesitate to reach out through this link, where you’ll find all available support options: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi, WillardJ,

Thanks for the review! We are really happy to hear how much you are loving your Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, you can definitely enjoy to your favorite artists for a long time!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi Medfordlawyer,

Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony!

-David

Hi AmberW,

Thank you for sharing your feedback of the WH-ULT900N headphones. To address the issue of the WH-ULT900N headphones disconnecting intermittently, consider the following steps:

- Unpair the headphones from all paired devices and then repair them. https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293780.html

- Ensure that your headphones have the latest firmware. You can check the latest firmware version using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395

- Try restoring the headphones to factory settings: Turn off the headset. Press and hold the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button for about 10 seconds. Find detailed instructions here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.
Best regards,
Stephanie

Thank you for the candid feedback, ReginaB.

We are sorry to hear that the sound and features on the ULT WEAR headphones aren't really hitting the mark for you, especially for the price. We usually see folks loving the dedicated ULT bass button for that extra punch, but we totally get that everyone has different tastes when it comes to audio.

If you haven't already, we definitely recommend downloading the Sony Sound Connect app. You can play around with the customizable Equalizer settings in there to tweak the sound profile and see if it helps bring out more of what you're looking for.

We really appreciate you sharing your thoughts with us, and we're passing your notes along to our product team.

Best regards, Gus, Sony Social Media Team

Hi Walt93, We apologize for the inconvenience you've experienced with your Sony ULT WEAR. While we're glad you like the great sound quality of these headphones, we regret to hear that they only lasted for four months. This is definitely not the quality or durability we aim to deliver to our customers. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage.
I would highly recommend taking your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below.

https://us.esupport.sony.com/support/s/service?language=en_US

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hello SumanA, thanks for posting your review!

We're delighted to hear that your kids are enjoying the Sony ULT Wear headphones, especially with noise cancelling feature!

Don't forget to install the Sony | Sound Connect app to elevate your experience with a variety of audio adjustments.

Thanks for choosing Sony!

Sincerely,
Jenn.

HI MJOP,

Thank you for sharing your feedback. We understand concerns about price and functionality, and we design our headphones to offer premium noise-cancelling technology and sound quality. For workout use, sensitivity to humidity and sweat can affect touch controls; we recommend using the headphones in dry conditions. If you experience any issues, please visit our support page for guidance: https://www.sony.com/electronics/support.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JulianV, We're thrilled to hear you’re loving the Sony ULT WEAR headphones! Your enthusiasm for the brand and this product is truly appreciated. Thanks for sharing such an amazing review! It’s clear Sony continues to deliver for you! -Jess