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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 954 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 954 reviews
  • Rated 5 out of 5 stars

    Fantastic headphones for bass fans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE these headphones! The audio quality is fantastic and the bass is so deep. The noise canceling feature works perfectly. They fit comfortably, hold a charge well, and just look sharp. I would absolutely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianH!
      We appreciate your 5-star review!
      We are delighted to hear you love your new headphones. It’s awesome to know that you're enjoying the deep bass and the powerful noise canceling.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Better than the XM4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared these side by side to my cousin's XM4S and couldn't believe how much better mine sounded. I got these on sale for 120 and couldn't be happier. Battery life is great and they fit comfortably. The noise cancellation also works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vic2011,

      Thanks for choosing Sony!

      We're excited to hear that you're enjoying the WHULT900N headphones! It's fantastic to know that you find them to have superior sound quality compared to your cousin's WH1000XM4. Getting a great deal for $120 makes it even better! We're also glad to hear that you appreciate the comfortable fit and impressive battery life, as well as the effective noise cancellation. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing for the price point. They are very comfortable around the ears. The sound quality and noise cancelling are great. The auto off function when you take them off is a battery saver. The app also lets you get deep into EQ customization for optimal sound for you. 10/10 would purchase again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tates23,

      Thank you for choosing Sony!

      We're immensely pleased to hear that you are enjoying your WH-ULT900N headphones! It's wonderful that you find them comfortable, with excellent sound quality and noise canceling features. The auto off function is indeed a great battery-saving feature. Also, we're glad to know that the app's EQ customization allows for optimal sound experience. Your feedback means so much to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve used!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best ways I’ve found to listen to music. I mostly have listened to Bluetooth speakers over the years and have loved those but this is the most immersive experience I have found. The bass is excellent, sound quality is super impressive, and the battery is insane on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Tyler!

      It is awesome to hear that the WH-ULT900N is providing the most immersive music experience you’ve found! We are thrilled that the insane battery life and the powerful bass—boosted by our dedicated ULT button—are making such a big impression compared to your past speakers. It’s great to know that the sound quality and depth are exactly what you were looking for!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Deep clean base

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones because they give deep bass that is smooth. They are comfortable and they fold up which makes them hard to break. I lost my old pair and reviewed other headphones including Sony m4/m6 - these were still my first pick! I love them-great value and an overall great product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brit,

      It’s rewarding to hear that the ULT WEAR remained your first pick even after exploring other models like the XM4 and XM6!

      We are glad you are enjoying the smooth, deep bass and find the folding design so convenient. It is wonderful that you can select from two different types of bass-emphasized sound: ULT1 for deep, low-frequency bass, or ULT2 to experience powerful bass. We are also pleased that you are experiencing the precise, punchy, high-quality sound delivered by the specially designed 40 mm driver unit and Integrated Processor V1, bringing you as close to the original recording as possible.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Ult Wear Headphone Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Responsive and clear sound! Love the base that it provides as well as the touch motion on the side of the right headphone. It lasts for around 2 days on a full charge! Which works great for traveling, and I love the case it comes with, very sleek and comfortable to fit in my backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LiamJ, thanks for sharing your wonderful experience! We're thrilled to hear the Sony - ULT WEAR are hitting all the right notes for you. Their powerful sound, comfortable design and long battery life make them a perfect option for long listening sessions while traveling. Thank you for choosing Sony! Regards, -Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Makes the XM5s harder to justify

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning the XM5s for over a year I decided to pick these up as the XM5s severely lacked in bass performance. Despite the "cheaper" feel and build, they perform very well and at times, are on par with the XM5s when in ULT 1 mode and both EQs in flat profiles. It has all the main features Sony advertises for the XM5s with the added benefit of folding itself to save on space, something I dislike about the XM5s. If you're coming from nothing, purchase these as you get big features for a small price. If your main listening genres are bass heavy like EDM, hip-hop, rock, etc, I highly recommend them as they emphasize those notes more and make the song feel more energetic. I personally prefer more bass so these fit me perfectly. The XM5s do have clearer and brighter characteristics than the ULTs at times but that can be compensated by adjusting the EQ. Very comfortable, sleek, light (Weighs the same as XM5), and is feature-rich so you don't feel left out in options. ANC is technically not the same as XM5 but I personally didn't notice a big difference between the two. Also, many claim that the mic isn't as clear as the XM5s but I rarely use these headphones when calling. Overall solid headphone for those who want the music to hit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinMM,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality, comfort, design, and noise canceling function of the headphones.

      Your feedback about the WH1000XM5 is also appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You can also use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html

      Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Good sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Bose Quietcomfort headset, the sound quality on the Sony headset is really good, actually a bit better than the Bose. However, the sound app is trash and the auto shutdown seems to be flawed! The Sony sound app works but you'll have to tinker with it a bit if you're connecting multiple devices. Aside from the app being trash, I've ran into an issue where the headset just randomly powers off after about 15 - 30 minutes, while I'm actively listening to something. The only fix I've found was to turn off the feature that turns the headset off after a period of in actively, but now the headset will not power off if I forget to manually turn them off. These are a personal pain point for me because I'm always on the move, but the battery life seems to be pretty good. Even when I forget to turn it off, it still has a decent amount of battery left, the next day when I put them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, Kyautic!

      We are happy to hear that the sound quality of your ULT WEAR headphones is hitting the mark and even giving your previous pair a run for their money! However, we are sorry to hear about the frustration with the app and the auto-power-off feature.

      Regarding the random shutoffs, this can sometimes happen if the sensor inside the ear cup isn't consistently detecting that the headphones are being worn. Making sure the ear cups have a firm seal around your ears can help, but we understand why disabling the feature was the more reliable fix for your lifestyle. We appreciate your patience with the app's multi-device settings and will certainly share your thoughts with our development team to help us improve future updates.

      We suggest contacting our support line so our agents can help you check what is going on and walk you through some troubleshooting steps. You can find all our contact options here: https://us.esupport.sony.com/support/s/support-contact?category=headphones

      We appreciate your patience with the app settings, and we're glad the battery life is holding up well for you while you're on the move. Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great bass adjustable headphones with excellent AN

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The ULT bass feature is nice for on the fly eq adjustment of music. The spatial 3D audio is also awesome. I’m using Tidal as the music source and it feels like I’m listening to some of my favorite songs for the first time again. The bass is powerful but with the ULT off the sound is still clear and the bass isn’t overwhelming. These are not the XM5s but they are half the cost and still sound great. The active noise canceling is also ver effective and works well even when not playing music. I’m very happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great sound, fine noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting by saying I'm not an audiophile or anything but the sound on these is great. I love that you can manually adjust the bass, treble, etc., but also that there are a bunch of presets for these for different listening experiences if you're not as experienced with this type of thing (like me). The noise cancelling is fine. It blocks out things like sounds from cars or buses really well but not super great for things like people talking but I guess I would need ear buds or much higher quality headphones for that. The ambient sound option is pretty great at amplifying outside noise if you're in a situation where you need to be able to hear your surroundings. It's also super convenient to have a button on the side to switch between noise cancelling and ambient noise. Overall they do what I need and are pretty comfortable to wear for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, MICHELLE! It is most rewarding to hear that you love the WH-ULT900N headphones and the great sound they deliver.

      We designed these headphones to provide a personalized listening experience, so it brings us great satisfaction to know you are enjoying both the manual EQ settings and the helpful presets. It's also wonderful to hear that you find the Ambient Sound mode to be effective and the dedicated button so convenient for switching between modes. We engineered our headphones to be comfortable for long periods of time, and we're so glad you've had a comfortable experience.

      We also appreciate your honest feedback regarding the noise cancelling. We understand your experience and want to assure you that our noise-cancelling technology is most effective at blocking out continuous, low-frequency sounds like those from cars and buses. While it can be more challenging to completely block out sudden or varied noises like human voices, we are always working to improve the effectiveness of our technology. Your feedback is valuable to us as we continue to innovate.

      Thanks again for choosing Sony and for sharing your valuable thoughts!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Happy Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teenager approved!! She is loving the lightweight comfortable fit. Speak to chat is one of her favorite features. The quality of sound is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristineS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-ULT900N has won your teenager's approval and that she enjoys the lightweight, comfortable fit. It's wonderful that the Speak-to-Chat feature has become a favorite, and we're glad the sound quality is making such a positive impression. Knowing our product brings joy and ease to your daily life truly means a lot to us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Made me rethink my standard for headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying headphones like this and I am very surprised with not only the build quality but also the sound it has, the bass in these are pretty will balanced with the rest of the audio. The audio pass through mode feels a bit lacking but maybe it's just a function that I'm still getting used to. The battery stays charged for a while even though that isn't my main way of using the headphones, I use the aux option most of the time, but still a massive bonus when I do use them wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheltonT,

      That's great feedback! We're thrilled to hear how much you're enjoying the excellent build quality and the well-balanced sound and bass of your new ULT WEAR Headphones. We appreciate your honest note on the audio pass-through mode, and as you use the headphones wirelessly more often, we hope you'll find the feature more useful. It's fantastic that the long battery life offers a huge bonus when you switch from your primary wired use!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Sooo Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all day everyday. Amazing sound quality, extremely comfortable, and at a lower price end for Sony headphones. Personally I like these way better than the WH1000 XM4s that I used to have. The battery life is super long, and it doesn't take long at all to charge them. Would totally recommend !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your fantastic feedback about the WH-ULT900N, Tobi! We’re thrilled to hear you’re enjoying the amazing sound quality, all-day comfort, and the value they provide. It's great to know you appreciate the long battery life and quick charging. Your recommendation means a lot to us. Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    solid for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent for for price, sound quality is great, the noise cancelling does the job. sound cancelling could be better, but for the price it is great. if you are listening to anything you can’t hear people talking. the bass feature is kinda cool

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!
      Thanks so much for sharing your feedback with us.
      We are thrilled to hear that you’re having a great time with your new WH-ULT900N headphones!

      It’s awesome to know the sound quality is hitting the mark for you and that the noise cancelling helps keep those outside conversations away while you're focused on your music.

      We really appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Good for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and hold a charge for a long time. I bought them for my fifteen year old son. Would definitely recommend for someone looking for a good headphone that is also affordable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CandaceN,

      We are glad to hear your son is enjoying the sound quality and battery life of his new ULT WEAR headphones! Thank you for the recommendation.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Awesome upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these because my last sony headphones broke after almost 3 years. I had the predecessor headphone models, which I loved. It was a more affordable, and honestly really simillar to the XM series. Im really happy with these because they feel slightly lighter, and the noise cancelling is WAY better. I like the noise cancellation off feature so I can be more in tune with my surroundings. The bass is also a lot better from the last pair. Best Buy also carried out my order ASAP after I put the order in from the site.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic experience, Ellen!

      We are so pleased to hear that your new WH-ULT900N headphones are an upgrade from your last pair and that you're enjoying them so much. It's truly rewarding to know that you find them lighter and that the noise canceling is a significant improvement for you. We also love that you're making use of the Ambient Sound Mode to stay aware of your surroundings—it's a key feature we designed for everyday use.

      We're also glad to hear that you are impressed with the improved bass!

      Thank you again for your loyalty and for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great sound design for cheap

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ULT headset is very similar to Sony’s M4 and M5 headset. The ult has a built in ANC (active noise cancelling) function, with a tap of a button, the ult cancels all sound from all around you, to a ULT button that increases the bass drastically. This is a mid-range headset that is very budget friendly and comes with a carry case for it as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nunu,

      Great! We're glad that you like the noise canceling function, touch sensor, sound quality, and carrying case of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck head phones! For the price you really cant go wrong they have great sound lots of bass but you can al adjust the eq if youd rather have a more mellow sounding head phone. They are comfortable and battery seem to last forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianM, thank you for sharing your great experience using the Sony - ULT WEAR! We are thrilled to hear you find them to be of great value for their price. With its powerful sound, outstanding noise canceling and comfortable design you can hear every beat in every song! We hope this continues to be an enjoyable experience for you, thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for Travel and they are working as advertised. Noise reduction works wonderfully, they sound great, are comfortable, and hold a charge for a long time. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these more for flying than anything but have been using them mowing the lawn and have been pleased with the sound. They fit good on my head don’t feel like they’ll fall off. I don’t really like the adaptive sound as it was cutting in and out, so I turned it off with the phone app. If you want to turn down the noise suppression, simply cover the right ear muff. I think these will work great on my upcoming flight. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeH,

      We're honored to hear that the ULT WEAR headphones are already delivering great sound and proving their worth even while you're mowing the lawn.

      We're delighted you found them to have a secure fit and appreciate your helpful tip about quickly covering the right earcup to adjust the noise suppression. We also value your note on the Adaptive Sound Control; it's great you found the easy solution in the app to customize the experience to your preference. We're confident they'll perform perfectly on your upcoming flight!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US