Customer Ratings & Reviews

Hi Lisa, Awesome! We are so glad to hear that you are enjoying your new WHULT900N headphones! Thank you so much for choosing Sony! -Carl

Hi TonySony, we're glad you like the sound quality of product! Thanks for choosing Sony! ~Earl

Hi, PeterS,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day! -DiegoV

Hello SebasRS,

Thank you for choosing Sony.

We sincerely appreciate your kind words regarding the sound quality and comfort of our WHULT900N headphones! Your support means a lot to us. We're sorry to learn that you've encountered connectivity issues.

To help us better understand the connectivity issues you're experiencing and gather more details, please reach out to us directly via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We look forward to hearing from you and helping you resolve this!

Best regards,
-Fred

Hi, Stephen,

Thanks for the 5-stars rating! We are really happy to hear you are enjoying your Sony Headphones and their amazing sound quality and noise cancelling! Do not forget to press ULT and feel the power of sound and bass, so you can set the vibe and yourself at the center of your music wherever you are.

Thanks for choosing Sony, have a nice day!
-DiegoV

Thank you for the fantastic review, Tuna!

We’re thrilled to hear that the WH-ULT900N is hitting the mark for you, especially with that powerful bass! Knowing they’re outperforming the competition for you is the best feedback we could ask for.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Sunny,

We are thrilled to hear that our Sony representative was able to help guide you toward such a great purchase! It is fantastic to know that the ULT WEAR lived up to the hype during your flight to Georgia, providing that amazing noise cancellation needed to enjoy your movie without any distractions. We take great pride in delivering that deep, immersive sound and premium isolation, so it’s wonderful to hear they made your flight so much more enjoyable.

Thank you for trusting Sony.

Best regards,
Dominick

Hi Anderman,

Awesome! We're thrilled that you like the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi CrystalB,

We are pleased that you're finding the ULT WEAR headphones comfortable and that they provide the perfect fit for you.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Vivi,

We are really happy to hear that your brother is loving his new headphones and that they’ve made such a great impression!

The ULT WEAR is specifically engineered to provide a massive audio experience, and we are thrilled that the combination of our specialized noise-canceling technology and the powerful, deep bass is hitting the mark. By silencing the world around him, he can truly focus on the "ULT" button's signature low-end power, creating a concert-like atmosphere wherever he goes.

Thank you for choosing Sony.

Best regards,
Dominick

Hi AdamP,

We are elated to hear that the ULT WEAR headphones made such a successful gift! It is wonderful to know they are providing the long-lasting comfort needed for those extended listening sessions and travel days. We designed the ULT POWER SOUND series to deliver that powerful, deep bass while remaining lightweight and wearable for hours, so we are thrilled your friend is enjoying them so much.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi TeeheeMF,

We regret to hear you are having some audio issues with your ULT WEAR Headphones. Our ULT WEAR has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check this helpful link:

https://www.sony.com/electronics/support/articles/00282845

By downloading the Sony Sound Connect app, it lets you adjust the equalizer and gives you different sound modes. This will give you more control over your headphones and their performance. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/articles/00286844

Despite your concerns, we're glad that you like most of the features of the unit. If you need further assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hello Mary,

Thank you for choosing Sony!

We’re elated to hear that you appreciate the quality of the bass, as well as the color and style of the WHULT900N headphones. Your recognition of these details inspires us to continue delivering products that combine excellent sound performance with appealing design. We truly value your support and look forward to providing you with even more exceptional experiences in the future.

Best regards,
-Fred

Thank you for your fantastic review, TylerN!

We are absolutely thrilled to hear that you love the sound quality of your WH-ULT900N headphones!

It's also wonderful to hear that you're enjoying the convenience of the Quick Attention feature—being able to simply cover the ear cup with your hand to instantly lower the volume and hear others is one of those small touches we designed to make your day-to-day use seamless and awesome.

Thank you again for your strong 10 out of 10 recommendation and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your positive feedback on the WH-ULT900N, user308831! We're delighted to hear that you love the immersive bass, long battery life, and sleek design. Your satisfaction is very important to us, and we appreciate your support.

If you have any further comments or suggestions, please don't hesitate to share them.
Thanks for choosing Sony!
Gus

Thank you for your fantastic review, Javi! We are thrilled to hear that the WH-ULT900N headphones were so successful at blocking out noise on your flight and that you love the sharp and clean sound.

We designed the ULT POWER SOUND series with active noise cancellation specifically for situations like air travel, so it's rewarding to know that they are meeting your needs.

We appreciate you sharing your suggestion about adding a clip to the headphone case. We understand how important it is to be able to securely attach your headphones, and we will absolutely share this feedback with our development team for future consideration.

Best regards,
Gus, Sony Social Media Team

Hi Zuri,

We are very glad to hear that you are finding these headphones stylish and a great value! While they certainly make a fashion statement, they are also packed with serious audio technology, such as the ULT button that allows you to boost your bass with two distinct modes for a deeper, more powerful sound. Additionally, the Sensor for Wearing Detection ensures your music automatically pauses when you take them off and resumes when you put them back on, adding a level of convenience that everyone can appreciate.

Thank you for trusting Sony.

Regards,
Dominick

Hi CodyB!
We are thrilled to hear that your new headphones are coming in handy whether you're hitting the gym or just out and about.

The WH-ULT900N features a dedicated ULT button that lets you toggle between two levels of deep, punchy bass. They also come with precise voice pickup technology, so your calls stay clear even if you're in a noisy environment.

Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany

Thank you for your very helpful and detailed review, DearDebbie!

We're thrilled to hear that you absolutely love the color and find the sound to be perfect on your WH-ULT900N headphones. We designed these for both style and high-quality audio, so your feedback is fantastic!

We also genuinely appreciate your constructive feedback regarding the attachment point for the earmuff cushion. We understand your concern that the earpad connection point can be a significant factor in long-term wear performance, and we certainly want our products to be durable for years of enjoyment. We will be sure to pass this specific observation on to our engineering team, as continuous improvement is a core part of our design process.

We're glad that overall, you find them to be terrific! Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team