Customer Ratings & Reviews

Hi Mackau,

Thanks for the great feedback! We're so happy you're enjoying the ULT headphones! Their noise cancelling feature makes them perfect, definitely a solid choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
Thanks for choosing Sony.
-Aldair

Hello Enrique,

Thank you for choosing Sony!

We are more than delighted to hear your wonderful review of the WH-ULT900N. We are extremely pleased that the sounds have touched you so deeply. Imagining the winds of Narnia is such a beautiful way to describe the experience, and it is truly gratifying to hear this kind of feedback. Your experience motivates us to continue to deliver high quality products.

Best regards,
-Fred

Hi Realbuyer,

We feel privileged to know that our ULT WEAR headphones were chosen as a birthday gift for your wife and that she is enjoying them so much! It is wonderful to hear that she can now experience the deep, power-packed bass and crystal-clear sound that this series is known for. We take great pride in creating products that help celebrate special moments, and we are thrilled that these headphones are providing her with an exceptional and stylish listening experience.

Thank you for trusting Sony!

Regards,
Dominick

Hello FredC,

Thank you for your comprehensive feedback regarding the WH-ULT900N headphones. We are pleased to know that you appreciate their sound quality and comfort. However, we sincerely apologize for any inconvenience you have encountered.

We would welcome the opportunity to gain further insight into the issues you are experiencing and to assist you more effectively. If you are willing, we would like to contact you directly. Please provide the following information by sending an email to socialsupport@am.sony.com so that we can ensure we have accurate details:

- Sony Case Number:
- Full Name:
- Username:
- Phone Number:
- Model Number:
- Issue/Concern:

Your loyalty as a Sony customer is greatly valued, and we regret any trouble this situation may have caused you. We look forward to connecting with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi, LeedP,

Thanks for the review and the 5-stars rating! We are really happy to hear how much your daughter is loving her Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, she can definitely enjoy to her favorite artists for a long time!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Xpiper343,

We're glad that you like the XB900N and XM4 headphones. It's unfortunate that you are not satisfied with the ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Sound quality may vary depending on the source content. Make sure to set the sound quality mode to "Priority on sound quality" using the Sony app.

To adjust the bass quality depending on your needs, press the ULT button on the headphones. Each time the ULT button is pressed, the function changes to ULT1, ULT2, and OFF in this order. You will hear a notification sound each time the setting is changed:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Hint: You can also use the “Sony Sound Connect” app to switch the ULT button setting to ULT1/ULT2/OFF.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello TylerH, thank you for the fantastic score! We couldn't be happier to hear that you're enjoying the ULT WEAR sound quality! We also appreciate the feedback regarding the battery life and the warm sensation over the ears while exercising. Thank you for choosing Sony! Best regards, -Jenn.

Hi GeorgeS,

That's awesome to hear! Seamless switching between your phone and laptop is exactly what the ULT WEAR was built for. We’re glad they’re making your multi-device setup so much easier. Don't forget to hit that ULT button if you’re watching an action movie—it really brings that cinematic 'thump' to life!

Thank you for choosing Sony!

Regards,
Dominick

Thank you for the review, Gpgard!

We’re thrilled to hear that the noise canceling on the WH-ULT900N is working so well and providing great value. It is wonderful to know that this Christmas gift was such a success!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi BraydonD,

We’re thrilled to hear the noise canceling is working perfectly for you! To improve call quality, please ensure your firmware is updated via the Sony | Headphones Connect app and check that your phone is using the "Hands-Free" Bluetooth profile during calls. This ensures the built-in microphones are properly prioritized for your voice.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Dave,

You made the right choice with the Sony ULT WEAR headphones! We're glad that you are enjoying the sound quality of the headset. Thank you for choosing Sony!

-Ralph

Hi DarwinA, thanks for the 5-star rating! We're really happy to hear you're enjoying the powerful sound quality and noise cancelling technology of the Sony - ULT WEAR! With up to 30-hour battery life and comfortable design they are an excellent option for everyday use. Thank you for choosing Sony and enjoy the music! Regards, -Dominick

Hello AchiengM,

Thank you for choosing Sony!

We're immensely pleased to hear that you're enjoying the sound quality and noise-canceling features of your WHULT900N headphones. Your feedback inspires us to continue innovating and delivering exceptional audio experiences.

Best regards,
-Fred

Hi JonnyT, We are thrilled to learn that you are enjoying the features, especially the excellent noise cancellation and sound quality of our ULT WEAR headphones! It brings us immense joy to know that your experience as a professional musician has been enhanced by the quality of our product. Thank you for choosing Sony! -Jess

Hello SuzannaB,

Thank you for choosing Sony.

We’re honored to hear that your WHULT900N headphones work really nicely. We apologize for the issue with the interior peeling and understand how disappointing that can be. Your feedback is invaluable in helping us improve the quality and durability of our products, and we appreciate you bringing this to our attention.

Best regards,
-Fred

Thank you for the fantastic review, MeganB!

We are so glad to hear that you’re loving your new WH-ULT900N headphones! It is wonderful to know that the noise canceling is hitting the mark for you, but we’re especially happy that the bass is standing out. We designed the ULT POWER SOUND series to deliver that deep, heart-thumping low end, and it sounds like it’s providing exactly the kind of energy you were looking for.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi DevinK,

We are thrilled to hear that you are finding your ULT WEAR headphones so awesome! It is wonderful to know they have become a part of your daily routine and that you're enjoying them so much. Thanks for choosing Sony.

Best regards, Eliab

Hi IngridC,

We are thrilled to hear that you're enjoying your new ULT WEAR headphones! It’s great to know that you find the Forest Gray design practical and easy to use for your daily listening.

Thanks for choosing Sony.

Best regards,

Eliab

Hello ZullyG,

Thank you for choosing Sony!

It's truly wonderful to know that you had such a positive experience with the WHULT900N headphones! We're delighted to hear they provided the comfort and noise cancellation you were looking for during your travels. Your recommendation to friends and family means a lot to us, and we hope they enjoy the same restful sleep that you did. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi AlvaroM,

We are so happy to hear your wife is enjoying her new ULT WEAR headphones! It’s great to know they’ve met all her expectations.

Thanks for choosing Sony.

Best regards,

Eliab