Customer Ratings & Reviews

Hi Canefan, Thanks for sharing your wife’s love for the ULT WEAR headphones. We’re so glad she’s enjoying them! It’s awesome to hear the sound quality and noise isolation are hitting the mark, giving her that perfect escape. Thank you for choosing Sony! -Jess

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi DhruvP,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi LymarisC, We’re glad to hear you’re loving the noise cancellation and sound quality! We're sorry to hear the battery life isn’t meeting your expectations, though. The ULT WEAR is designed to offer up to 30 hours of playback with noise cancellation off, or around 20 hours with it's on, but if you’re noticing much less than that, it might be worth checking a few things. If you're using features like noise cancellation, Equalizer, ULT bass boost constantly, etc. those can impact battery duration. Usage hours may be different depending on the conditions of use. If you feel the available operating time or the battery life is too short, even when fully charged, resetting and initializing the headset may help resolve the problem. Thank you for choosing Sony. -Jess

Hi Raul,
Thank you for your feedback! We are really happy to hear that you like the sound quality of the WH-ULT900N headphones.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi LenerH,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function. Your feedback about the sound quality and multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

With the ULT function, you can adjust the bass quality depending on your needs. Here are the functions of the ULT button:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

When using the multipoint function, make sure to enable this function ("Connect to 2 devices simultaneously") on the Sony app. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi DaniellaA,

That is fantastic loyalty! We're thrilled that your previous set lasted so long and that you are loving the improvements and features of the new generation ULT WEAR Wireless Noise Canceling Headphones! Thanks for choosing Sony.

Best regards, Eliab

Hi KayChanel,
Thanks so much for sharing your thoughts. We really appreciate your honest take on the WH-ULT900N headphones. We're sorry they didn’t completely blow you away, we always aim for the best and your feedback helps a lot.

If you want to tweak the sound to get an even better experience, try adjusting the EQ settings in the Sony | Sound Connect app. You can boost certain frequencies or play around with presets to dial in more bass or clarity, depending on what you like.

Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany

Hi Jackie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hello MorrisBoatner,

Thank you for choosing Sony!

We're elated to hear that your WHULT900N headphones have lived up to your expectations and that you love being part of the Sony ecosystem. Your trust in our brand and appreciation for the seamless experience we strive to create truly mean a lot to us. Knowing our products continue to earn your loyalty inspires us to keep innovating and delivering the quality you value.

Best regards,
-Fred

Hi DougV!
Thank you for your thoughtful feedback! We are really happy to hear that the WH-ULT900N has been easy to set up and that the travel case adds convenience for your journeys.

The noise reduction feature is designed to give you a peaceful listening experience even in noisy environments like airplanes, so it’s great to know it’s making a difference.

Thanks for selecting Sony!
Best regards,
Estefany

Hi J5inNY, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess

Hello AngelaN,

Thank you for choosing Sony.

We're excited to hear that you enjoy the sound quality and noise-cancelling feature of your WH-ULT900N headphones. We apologize for the discomfort you've experienced with extended wear and appreciate you sharing this with us.

To help enhance your comfort, we recommend reviewing the proper wearing techniques here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html.

Your feedback helps us support you better, and we're grateful for your continued trust in our products.

Best regards,
-Fred

Hi Heather,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Kindle, thanks for sharing your thoughts on the Sony - ULT WEAR! We are thrilled to hear you're enjoying the rich and great sound quality of these headphones. With the ULT button you can boost your bass and feel the incredible power of sound. We also appreciate your feedback about the build quality, this is something that will be shared with our development team for improvements, thank you for choosing Sony. Regards, -Dominick

Hi DanielN, Awesome! We are so glad to hear that you are enjoying the sound quality of your new WHULT900N headphones! Thank you for choosing Sony! -Carl

Hi NanceC, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Juanv, We're thrilled to hear that the ULT WEAR headphones provide excellent sound quality and exceptional comfort for long periods of time. It sounds like you've discovered your ideal audio companion! Thank you for choosing Sony! -Jess