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Customer reviews

Rating 4.6 out of 5 stars with 963 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-963 of 963 reviews
  • Rated 1 out of 5 stars

    Don’t waste your money!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Les than 4 months after purchase the ear arm on now both sides broke. Best Buy has a 15 day exchange policy. Sony gave me the address I could pay to send them to for an estimate to repair and I pay shipping both ways. A third party who likely would replace them w similar arms and they would break again evey 4 months. Sony needs a class action suit brought by buyers of this faulty product. OR SONY COULD DO THE RIGHT THING AND MAKE A RECALL FOR REFUNDS OR AN IMPROVMENT IN THE DESIGN AT NO CHARGE!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisJRaz,

      Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. We'd like to review your file to know more details as to what have been discussed when you called.

      Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Case ID (if any):
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the ULT WEAR:

      We value your feedback and aim to restore your trust in Sony.

      Sincerely,
      Jess Sony_US

  • Rated 2 out of 5 stars

    Mic issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They feel great and sound great, but the mic is horrible. Need these headphones for meetings but no one can understand me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible item dont buy badddddddddddddddddddddddddddddddd

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DancinaB, We're sorry to hear that you had a negative experience with the Sony ULT WEAR headphones. Your satisfaction is important to us, and we would like to understand more about the issues you encountered. May we contact you to help and get more information? If so, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

      Or email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the Sony ULT WEAR:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Sam Sony_US