Customer Ratings & Reviews

Hi there,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function and supplied case of the headphones. Your feedback about the sound quality is greatly appreciated. Aside from the Sony app's equalizer, you can also use the ULT function to enjoy a more powerful sound. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Raymond,

We're so glad to hear that your Sony headphones are working great at blocking ambient sounds—and thank you for your fantastic 5-star rating. While voice and yelling can still be a challenge for any current technology, your headphones use advanced noise cancelling to make everyday listening more immersive and peaceful. Still, we greatly appreciate the comments, as our engineers are always working on new innovations, and your feedback helps shape future improvements.

Thank you for choosing Sony! We hope your day is as clear and comfortable as your listening experience!
DiegoV.

Hi TDot,

You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Thank you for the recommendation, AJLu!

We’re so glad the ULT WEAR is holding up during your gym sessions. It’s great to hear they stay secure through both weights and cardio while blocking out the world with that noise cancellation. Keep crushing those workouts!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello HaridasV,
Thank you for your candid review of the WH-ULT900N headphones! We are really happy to hear that the deep bass and overall value have made this a very good item for you. We also appreciate your honest feedback on the noise canceling feature; we are always working to refine our technology, and comments like yours are valuable to that process.

Thank you for selecting Sony and for your feedback.
Sincerely,
Estefany

Hi CAMStyle, Amazing! We're thrilled to hear that you're enjoying the sound clarity, top-notch noise canceling, powerful bass, and overall features of your new Sony ULT WEAR. Thanks for choosing Sony! -Sam

Hello AmberP,

Thank you for considering Sony products.

It brings us great joy to hear that you appreciate the sound quality and 360 audio experience of your WHULT900N headphones. We’re sorry to learn about the wear on the ear pieces and the challenges you’ve experienced with the microphone and SteelSeries software. Your feedback is important to us, and we want to make sure you receive the support you deserve. We strongly recommend contacting our support team to provide more details and assist you further. Please have your unit handy, as they may need information such as the serial number to help resolve these issues.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Thank you for your fantastic review, MarkR!

We are absolutely delighted to hear that you consider the WH-ULT900N headphones the best you've owned! That is high praise and truly rewarding for our team.

It's great to hear you are taking full advantage of the Sony | Headphones Connect app's equalizer—you are absolutely right that fine-tuning the sound is key to achieving the perfect balance tailored to your taste. We designed that feature for users like you who want ultimate control over their audio experience!

Thank you again for choosing Sony for your listening needs.

Best regards, Gus, Sony Social Media Team

Hi EricX,

Perfect! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hi Tommy,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Thank you for your positive feedback on the WH-ULT900N, Janice. It's a truly pleasure to hear that you appreciate the design and sound system, as well as the comfort they provide. Your satisfaction with our product is our top priority.
Thanks for choosing Sony!
Gus

Thank you for sharing your enthusiastic feedback, ShahnazA!

We are absolutely thrilled to hear that your WH-ULT900N are your go-to pair! Knowing that the noise cancellation is "insane" and that you find the comfort amazing is wonderful validation for our design team. That blend of powerful immersion and wearability is exactly what we aim to deliver.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi DanielW!
We really appreciate you sharing your thoughts on the WH-ULT900N! We are excited to hear that the sound is blowing you away and providing such a satisfying experience, especially compared to earbuds.

Thanks for choosing Sony!
Warm regards,
Estefany

Hi user633051,

We're glad to hear that you're enjoying the great sound and noise cancellation of your ULT WEAR headphones. We designed them to deliver powerful, immersive bass, which can sometimes result in a larger form factor. We appreciate your honest feedback on the design and will be sure to pass this along to our product development team. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, Newoceanblue!

We are thrilled to hear you’re impressed with your new WH-ULT900N headphones. There is nothing quite like that factory-sealed unboxing experience, and we’re so glad our partners at Best Buy delivered the quality you expect from Sony.

Enjoy the powerful bass and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, Meboybubp!

We are absolutely thrilled to hear that the WH-ULT900N headphones are delivering the powerful audio experience you were looking for!

The ULT POWER SOUND series was designed specifically to provide that "strong stuff" bass—the kind that truly lets you feel the music and "shake you up." It's rewarding to know you also feel they offer excellent value for that level of performance.  

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your review, SarkisK! We are thrilled to hear that you are enjoying your WH-ULT900N headphones.

It is fantastic to know that they are effectively blocking outside noise and providing you with great audio for listening to seminars, music, and watching TV. We designed these headphones to be versatile and reliable in various environments, and it's rewarding to hear that they are serving you so well, whether you're at home or in a public place.

Thanks again for choosing Sony and for sharing your experience with us!

Best regards,
Gus Sony Social Media Team

Hi Joseph,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi StephanieH, We're glad you like your new headphones. We appreciate your feedback regarding the Mic. This will help us improve in the future. Enjoy and thanks for choosing Sony. -Craig