Customer Ratings & Reviews

Hi JuwanR,

It's a true pleasure to hear that your ULT WEAR headphones arrived ready for action and are still going strong! We take great pride in delivering impressive battery life that lets you focus on your music rather than the charger, so it is fantastic to know that the out-of-the-box performance has already made such a positive impression.

Thank you for choosing Sony.

Best regards,
Dominick

Hi Anderman,

Awesome! We're thrilled that you like the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi WailyV,

We are thrilled to hear that the noise-canceling performance is working so well for you in those loud environments! It’s great to know you’re enjoying the amazing sound quality of your ULT WEAR headphones during your travels and workouts.

Thanks for choosing Sony.

Best regards, Eliab

Hi Moneymatt,

Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're glad that you like the noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. Aside from the ULT function, you can use the equalizer function of the Sony Headphones Connect app to fine-tune the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi, Stephen,

Thanks for the 5-stars rating! We are really happy to hear you are enjoying your Sony Headphones and their amazing sound quality and noise cancelling! Do not forget to press ULT and feel the power of sound and bass, so you can set the vibe and yourself at the center of your music wherever you are.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hello SebasRS,

Thank you for choosing Sony.

We sincerely appreciate your kind words regarding the sound quality and comfort of our WHULT900N headphones! Your support means a lot to us. We're sorry to learn that you've encountered connectivity issues.

To help us better understand the connectivity issues you're experiencing and gather more details, please reach out to us directly via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We look forward to hearing from you and helping you resolve this!

Best regards,
-Fred

Hi, PeterS,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day! -DiegoV

Hi James, Awesome! We are so glad to hear that you are enjoying the sound quality of your new ULT WEAR headphones! Thank you for choosing Sony! -Carl

Hi Mackau,

Thanks for the great feedback! We're so happy you're enjoying the ULT headphones! Their noise cancelling feature makes them perfect, definitely a solid choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
Thanks for choosing Sony.
-Aldair

Hi Snyderdobes,

We are excited to hear that the ULT WEAR headphones are the perfect solution for your wife! We designed these with plush, comfortable ear cushions specifically for those who prefer an over-ear fit, and it is wonderful to know she is enjoying the powerful sound and high-quality noise cancellation.

Thank you for choosing Sony to provide the perfect gift of music.

Regards,
Dominick

Hi ElijahA,

We're pleased to learn that your Sony headphones deliver even better bass and such a comfortable fit compared to the XM4s—and thank you so much for sharing your positive 4-star review! Enhanced low-end audio and all-day comfort are standout features of the WH-ULT900N, so it's fantastic to know they've made a real difference for you.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi GavinR,

It’s a true pleasure to hear about your daughter's reaction to her new ULT WEAR headphones! There is nothing quite like hearing a favorite song with such clarity and powerful bass for the first time, and we are so happy we could provide that "eyes wide open" moment for her.

Thank you for choosing Sony.

Regards,
Dominick

Hi TeeheeMF,

We regret to hear you are having some audio issues with your ULT WEAR Headphones. Our ULT WEAR has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check this helpful link:

https://www.sony.com/electronics/support/articles/00282845

By downloading the Sony Sound Connect app, it lets you adjust the equalizer and gives you different sound modes. This will give you more control over your headphones and their performance. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/articles/00286844

Despite your concerns, we're glad that you like most of the features of the unit. If you need further assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi SeanA,

We are thrilled to hear that these may be the best headphones you’ve owned! We appreciate your feedback regarding the app. While the Sony | Headphones Connect app is needed to enable the "Connect to 2 devices simultaneously" (Multipoint) feature initially, once it is toggled on, you can switch between your paired devices automatically without needing to open the app again.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KenS,

We are thrilled to hear that you are enjoying the sleek design and noise-canceling performance of your new ULT WEAR headphones! It’s great to know they are providing such high quality at a price point you appreciate.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for your positive feedback on the WH-ULT900N, user308831! We're delighted to hear that you love the immersive bass, long battery life, and sleek design. Your satisfaction is very important to us, and we appreciate your support.

If you have any further comments or suggestions, please don't hesitate to share them.
Thanks for choosing Sony!
Gus

Hi LuisG! Thanks for the awesome review!
We are thrilled to hear that you are loving the sound and quality of your new WH-ULT900N headphones. It’s great to get such a high recommendation from you!

The WH-ULT900N is built for those who love deep, powerful sound, featuring a dedicated ULT button that lets you toggle between two different bass heavy sound modes. They also pack high quality Noise Canceling and a long lasting battery, so you can stay lost in the music without any interruptions.

Thanks for selecting Sony!
Best regards,
Estefany

Hi Kevin5267, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl

Hello MarkM,

Thank you for your fantastic review! We are delighted to hear that you’re enjoying our ULT WEAR Wireless Noise Canceling Headphones and that they are outperforming your more expensive options. It’s wonderful to know that you value the feature that allows you to disable noise cancellation while still enjoying your audio.

We appreciate your feedback regarding the instructions. We understand that discovering features such as volume control through swiping on the earpiece and the double-tap-to-pause functionality by chance can be frustrating. We will take your suggestion into account as we work to enhance our instruction manuals and provide a more comprehensive guide to all available features. In the meantime, you can refer to the Help Guide for your unit here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/manuals

Thank you once again for your review and for choosing Sony!

Best regards,

Romeo

Hi JaneS,

Thank you for sharing your fantastic experience! We're thrilled to hear that your husband is enjoying his Sony ULT WEAR headphones, especially for their exceptional sound quality, comfort, and convenient charging. It's great to know that such quality comes at a reasonable price. Thank you for choosing Sony! Enjoy! -Maria