Customer Ratings & Reviews

Hi Ericc,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're thrilled that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated. Rest assured that these headphones are durable and were made with quality materials. Thank you for choosing Sony!

-Ralph

Hi TSizzle!
It is fantastic to know that your WH-ULT900N headphones are doing exactly what you expected. We’re glad the passthrough feature is coming in handy for your daily use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Sreekaran,

Thanks for sharing your experience with us!
It makes us really happy to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy that great bass. Thank you for choosing Sony! -Aldair

Hello JayWeygandt,

Thanks for this five-stars review!

It is fantastic to know that you're experiencing great sound and noise cancelling with your ULT Wear headphones, and that they're the perfect match on flights.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Abelardo,

Thank you for choosing Sony!

We're really happy to hear that you’re enjoying the outstanding sound quality of the WHULT900N headphones! Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience.

Best regards,
-Fred

Hi ClarenceD, thank you so much for the great review! We're very glad to hear you're enjoying the powerful sound of your new Sony - ULT WEAR Bluetooth Headphones. Your satisfaction means a lot to us, and we're proud they're delivering the experience you were hoping for. Thank you for choosing Sony and enjoy every beat! Regards, -Dominick

Hi ClarenceD!
Thank you for your feedback! We are truly wonderful to know that you are pleased with the sound quality of your new WH-ULT900N headphones.
With features like noise cancellation and long battery life, they are designed to enhance your listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi RichardB. We couldn't be happier to hear that you love the sound quality of our headphones. It's great to know that they met your expectations. Thanks for choosing Sony!. -Milton

Hi meagain, thank you for your positive feedback!
We are excited to hear that our WH-ULT900N headphones are comfortable to wear for long periods and not heavy on your head. It brings us great satisfaction to know that you find them worth the cost! The WH-ULT900N has a lightweight design and plush earcups, alongside features like our ULT POWER SOUND for deep and resonant bass to ensure a superior listening experience.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi Habi,

Thanks for sharing this amazing experience!

We're thrilled to hear you're enjoying the exceptional sound quality of your ULT Wear headphones and that you find them certainly better than others you've tried before!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello CarolM,

Thank you for choosing Sony!

We're pleased to learn that your WHULT900N headphones are effectively blocking out background noise, allowing you to create an ideal study environment. At Sony, we strive to provide innovative audio solutions that exceed your expectations, and it's fantastic to hear that our noise-cancelling technology is enhancing your daily routine.

Best regards,
-Fred

Hi JeremiahQ!
Thanks for sharing your thoughts with us! It is fantastic to know that you are having a great time with your new WH-ULT900N.

The WH-ULT900N features a dedicated ULT button that boosts your bass with two different power modes. It also includes Active Noise Canceling to block out distractions and supports Multipoint Connection, so you can switch between your phone and laptop instantly.

Thanks for choosing Sony!
Best regards,
Estefany

Hi LeticiaB, thank you so much for sharing your feedback! We're delighted to hear that you're enjoying your WH-ULT900 headphones and appreciate your comments on their style and comfort. We designed these headphones to provide both outstanding audio quality and a premium wearing experience. If you have any questions or want to explore more features, feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JOSEPHH,

That's wonderful to hear! We are so glad that you're enjoying your new ULT WEAR headphones and that they are enhancing your film-watching experience. It's fantastic to know that our noise-canceling technology and clear audio are helping you catch every detail, especially with those hard-to-understand accents. Thank you so much for sharing your feedback.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Enrique,

Thank you for choosing Sony!

We are more than delighted to hear your wonderful review of the WH-ULT900N. We are extremely pleased that the sounds have touched you so deeply. Imagining the winds of Narnia is such a beautiful way to describe the experience, and it is truly gratifying to hear this kind of feedback. Your experience motivates us to continue to deliver high quality products.

Best regards,
-Fred

Hi Xpiper343,

We're glad that you like the XB900N and XM4 headphones. It's unfortunate that you are not satisfied with the ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Sound quality may vary depending on the source content. Make sure to set the sound quality mode to "Priority on sound quality" using the Sony app.

To adjust the bass quality depending on your needs, press the ULT button on the headphones. Each time the ULT button is pressed, the function changes to ULT1, ULT2, and OFF in this order. You will hear a notification sound each time the setting is changed:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Hint: You can also use the “Sony Sound Connect” app to switch the ULT button setting to ULT1/ULT2/OFF.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello FredC,

Thank you for your comprehensive feedback regarding the WH-ULT900N headphones. We are pleased to know that you appreciate their sound quality and comfort. However, we sincerely apologize for any inconvenience you have encountered.

We would welcome the opportunity to gain further insight into the issues you are experiencing and to assist you more effectively. If you are willing, we would like to contact you directly. Please provide the following information by sending an email to socialsupport@am.sony.com so that we can ensure we have accurate details:

- Sony Case Number:
- Full Name:
- Username:
- Phone Number:
- Model Number:
- Issue/Concern:

Your loyalty as a Sony customer is greatly valued, and we regret any trouble this situation may have caused you. We look forward to connecting with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi Elias,

We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Dave,

You made the right choice with the Sony ULT WEAR headphones! We're glad that you are enjoying the sound quality of the headset. Thank you for choosing Sony!

-Ralph