Customer Ratings & Reviews

Hi JerryW, Thanks for the shoutout! We're thrilled to hear you think the Sony ULT WEAR headphones outshine the competition. It's awesome to know you're loving the sound and experience of these headphones. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Davids, Fantastic! We're delighted to hear that you're enjoying your Sony ULTWEAR. We're looking forward to your next purchase. Your recommendation means a lot to us, thanks for choosing Sony! -Sam

Hi Guillermo, Amazing! We appreciate your loyalty to the brand and we're glad to hear that you love your new Sony ULT WEAR headphones. Thanks for choosing Sony! -Sam

Hi MJones,

Thank you for sharing your feedback, and we sincerely apologize that your experience with the Sony ULT WEAR headphones has been disappointing, particularly regarding the connectivity issues. We understand how frustrating constant disconnections can be when you're trying to enjoy your music.

We appreciate you giving us a chance, and we want to help you resolve these connection problems immediately. We have a few key troubleshooting steps that often fix these types of dropout issues:

1. Firmware Update: Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App. Updates frequently include critical stability and connection improvements.

2. Stable Connection Priority: In the Sony Headphones Connect App set the headset to “Priority on stable connection”. This setting can reduce audio and Bluetooth dropouts, prioritizing reliability over the highest audio bitrate.

3. Avoid Interference: Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.

If these steps do not resolve the constant disconnection issues, please reach out to our customer support team directly. We would be happy to work with you to troubleshoot the issue further or explore a solution.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hello SumanA, thanks for posting your review!

We're delighted to hear that your kids are enjoying the Sony ULT Wear headphones, especially with noise cancelling feature!

Don't forget to install the Sony | Sound Connect app to elevate your experience with a variety of audio adjustments.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi TaviusW, Thank you so much for the 5-star review! It's awesome to hear your Sony ULT WEAR headphones meets your expectations with its performance and design. Thank you for choosing Sony! Enjoy your Sony listening experience! -Maria

Hi AmberW,

Thank you for sharing your feedback of the WH-ULT900N headphones. To address the issue of the WH-ULT900N headphones disconnecting intermittently, consider the following steps:

- Unpair the headphones from all paired devices and then repair them. https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293780.html

- Ensure that your headphones have the latest firmware. You can check the latest firmware version using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395

- Try restoring the headphones to factory settings: Turn off the headset. Press and hold the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button for about 10 seconds. Find detailed instructions here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.
Best regards,
Stephanie

Hi MartyD, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of your new Ult Wear headphones. Thank you for your feedback and for choosing Sony! -Carl

Hi Medfordlawyer,

Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony!

-David

Hi, KsR1,

Thanks for the review and the comments. We are glad to hear you have been enjoying the headphones' amazing sound quality! Although, we would like to recommend, in case of any inconveniences, to reach out to our Technical Support Team to be further assisted with your issue. Keep in mind your unit comes with a 1-year warranty period. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony, have a good day!
-DiegoV

Hi JulianV, We're thrilled to hear you’re loving the Sony ULT WEAR headphones! Your enthusiasm for the brand and this product is truly appreciated. Thanks for sharing such an amazing review! It’s clear Sony continues to deliver for you! -Jess

Hi DejaM, Thank you for sharing your experience with the WHULT900N/H headphones. It seems that the touch sensitivity of the headphones is causing some inconvenience during your workouts, as they mistakenly activate voice commands when touched. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Regards,
Carl

Hi Walt93, We apologize for the inconvenience you've experienced with your Sony ULT WEAR. While we're glad you like the great sound quality of these headphones, we regret to hear that they only lasted for four months. This is definitely not the quality or durability we aim to deliver to our customers. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage.
I would highly recommend taking your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below.

https://us.esupport.sony.com/support/s/service?language=en_US

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi MonicaA, sweet! We're glad your daughter loves her new headphones! Thanks for choosing Sony! ~Earl

Hi AngelC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl

Hi JulioC, Thank you for your wonderful review of the Sony ULT WEAR Headphones! We are thrilled to hear that you appreciate every aspect of these headphones and that they are enhancing your gaming experience. Your positive experience is definitely helpful for others considering this model. Thank you for choosing Sony! -Jess

Hi EmilyP,

Awesome! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!

-Ralph

Hi JeanneR, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! Thank you for choosing Sony! -Carl