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Customer reviews

Rating 4.7 out of 5 stars with 1012 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,012 reviews
  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Bass Lover's Delight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like the sound of your current headphones, but also wished you could hear a little more of the bass, in other words, like Meghan Trainor, you’re “All About That Bass,” then your ship has come in. These new Sony ULT headphones should be just what you were looking for. Like many of the other Sony headphones, you can control your music by moving your finger up and down or right and left across the right earcup, and you have great sound. The difference with these phones is the large button on the left earcup labeled “ULT.” It has three settings. The first is ‘off’ letting you hear your music the way you would with other headphones. The next is “ULT1” which emphasizes the bass elements in your music. The last is “ULT2” and like a detective, this locates any bass sound in your music and brings it out fully. When listening I found that depending upon the song, the ULT1 would be my usual “go to.” ULT 2 seemed to go overboard, emphasizing bass to the detriment of what the musicians were playing. The great thing here is that it’s so easy to just tap the large ULT button, so that if you ARE listening to a song that could use more bass, ULT2 is right there. When the next some comes on, you can just tap that button a couple of times and you’re back to “ULT1.” The large button is easily found on the left earcup and is easier to find and use than using the Sony app on your phone. I found the noise cancellation was very good, so it’s perfect for noisy situations like on a plane. If you need to talk to the flight attendant and take the headphones off, the ULT KNOWS that you’ve done that and will pause your music until you put them back on, and then start up again automatically, a nice feature. The battery life is excellent, over 30 hours of continuous listening on one charge, When answering a call, my caller heard me clearly, but unlike some headphones I’ve used, they knew immediately I was using the headphones and not talking directly into the phone. That reminds me that the Sony ULT’s can be pared with two different devices, so if a call comes in, it knows which device it’s coming through and will find the right one for you. Bottom line, these are great headphones, especially if you enjoy ‘da bass. Also. good news is that these are moderately priced compared with the ‘top of the line’ Sony’s. You get a lot for your money here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanD963,

      Amazing! We're thrilled that you like the sound quality, ULT button, noise canceling function, battery life, call quality, and multipoint function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Horrible Return Policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son for his birthday. Bought them prior to said birthday luke most people do. They were too big. Went to return them and Best Buy would not return my money because it was 5 days past their 15 day return policy. No exceptions. BUYER BEWARE.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Better than expected!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ULT Wear headphones provide enough features to satisfy more users looking for a good pair of headphones without breaking the bank. They incorporate some features from the Sony XM flagship lineup. Sound quality and ANC are better for a similar-priced pair of headphones. Sound Quality: Even though they are bass-oriented headphones, the Sony ULT Wear headphones sound good for the price range. After setting up my custom equalizer via the Sony app, I did find myself enjoying the sound quality. This is probably, the most bass coming out of Sony headphones. You do get some features like a basic version of DSEE that enhance your music. The equalizer settings are adjustable up to 7 bands. There are also a couple of preset equalizers to choose from. For the most part, I went with the custom equalizer and ULT 1. If you want to feel that bass ULT 2 is the way to go. For some, the lack of bass from the XM series might find the ULT wear as sounding better due to the higher-sounding bass. That’s actually how I felt coming from Bose headphones. Features: 30hrs life with ANC On (50hrs off) Quick Charge Connect up to 2 devices at the same time. Touch controls that are responsive, nice, and easy to execute. Hold your palm over them and it will activate transparency mode along with lowering your music especially useful when jogging around and needing to listen to your surroundings or hear someone. Auto Play and Pause Mic was decent for call quality and background noise suppression. Build Quality: The build quality is pretty decent. They are light, but not as premium feeling as some higher-end models which is expected at this price point. I don’t have any concerns that they will break down anytime soon. The ear cups are large and comfortable for long listening sessions. Overall you can’t go wrong with the ULT Wear headphones. You get some good sound quality and ANC that is very close to what you get from the XM lineup along with some quality-of-life features. Battery life is superb especially if you don’t have ANC on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi J0A0A7,

      You made the right choice with the Sony ULT WEAR headphones! We're glad that you like the sound quality, equalizer settings, ULT button, battery life, multipoint connection, touch controls, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    More impressive than I expected!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these Sony ULT headphones about a week and a half ago. I have a number of similar style and spec headphones over the years from Sony, Bose, and AirPod Pros as well and this ULT set rivals them all...maybe beats them! Took them on a trip last week and on the airplane flights, these were excellent with the noise cancelling on to draw out the engine noise and annoying toddler behind me on one of the flights. The sound quality was REALLY good too! Piped music through these on my iPhone 13 Pro (stock settings as well as playing around with parameters in the separate downloadable Sony app too). Great deep bass and clear rich sound across various genres. Also connected to my iPad Mini 6 to watch an episode of Masters of the Air on the flight. Sound sync was perfect and action sounds and dialogue were excellent as well. Headphones come with a nice quality sturdy case and a couple cables (pretty standard). Feel on my head and ears was quite comfortable even for 2+ hours straight. Features are AirPod-like where they stop playing when I remove them from my head. Easy to learn tap functions on outside of right ear piece. And that Sony app probably has too many features and settings, but they are there if you want to tinker for sure. These are now my go-to headphones for the foreseeable future!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi stuman1974, Congratulations on your new Sony ULT WEAR headphones! We're delighted to hear you're enjoying the excellent noise canceling, great sound quality, deep bass, seamless Bluetooth connectivity, sturdy case, comfortable fit, and ease of use of your new headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfort with Bass!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great pair of noise canceling headphones. They are lightweight, easy to adjust to your size and very comfortable. Then once you get them set up you instantly get a great sound with different levels of bass at the push of a button. Before I tested the ULT button I set up the Music Center App and I would highly recommend you do the same. Creating your own equalizer was genius. It walked you through testing by picking what you think sounds the best with multiple options at each phase. Think of it like going to the eye doctor and picking option 1 or 2 and then 3 or 4 and so on until you have built the perfect prescription, only this prescription is for your ears. Once I had the equalizer set, I thought the sound was great. But there is more! With the click of a button on the left ear called the ULT button you can quickly kick in ULT1 that is deep low frequency or ULT2 that is ultra-bass. So, with each song you can quickly adjust to the best setting for that song. To immerse yourself in the music the headphones have Sony's premium noise cancelation. If you need to hear something outside of the song, I accidently found a neat feature. If you cup your hands over the headphones, it brings the music slowly down to a quiet level for you. Then pull your hands back and you are right back to listening at the level you were at. The battery life is also superb. You can get up to 30 hours on a full charge. If you are in a rush, you get 90 minutes on a 3-minute charge and 5 hours on a 10-minute charge. So, the battery life and ease of getting more time are very convenient. Overall, I gave these headphones 5 stars for the great sound with comfort and would especially recommend them for those that like their bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoGoGomez,

      Perfect! We're thrilled that you like the design, comfort, sound quality, ULT button, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Headphones need adjustment for them to sound good

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing you will notice about these new Sony ULT headphones is how light and comfortable they are. They appear to be well made. My first impression of the sound of the headphones was not great as they were very bass heavy, and the midrange and highs were totally muted. There are no real instructions that came with them so it was necessary to visit the Sony site and review the online manual where you find how to use the headphones and the recommended app that is a must if you want these to perform as they should. The manual describes the features of the headphones that include connecting to Bluetooth, noise cancellation and use of the ULT button. These buttons are all on the left side while the ability to adjust volume and skip tracks are managed on the right side with a touch sensitive feature. Once I downloaded the app, I found all the features and EQ you need to get these headphones to sound good. There are several custom options that allow you to adjust the settings to your liking and then save them. You can also adjust the noise cancelling feature. I found the noise cancelling feature to work well. You also can use voice to control the headphones, however I do not use this feature as the feature is built into my phone. The headphones connected easily to my phone, laptop and TV. There are a number of other features in the app. My real concern is how do they sound. The marketing of these headphones is that they provide improved bass and using the app or ULT button allows you to control this feature. I listen to a lot of high-end audio and perhaps have developed a certain listening sound signature that I simply could not seem to find with these headphones. I found the extended bass to be overpowering most of the time and would probably never use the feature. I actually found myself turning down the bass in the EQ. Once these are EQ’d to your taste they are very pleasant headphones to listen to. I am sure there are a lot of potential buyers who will find the extra bass a real bonus as past Sony headphones were sometimes lacking in this area for some people. This is a very competitive price point for headphones and there are a lot to choose from. If your listening tastes lean towards more bass heavy music, I think these would be perfect. However, if this is not your taste, I would recommend listening to these and using the app to decide if these are something you can live with. I think Sony did a good job with this product and I will continue to experiment with them to see how much better they can be.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mrcarnut,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the comfort, noise canceling function, and connectivity of the headphones. Your feedback about the bass quality is greatly appreciated. We're glad that you were able to fine-tune the sound quality to your needs by using the Sony app's EQ. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid mid-range offer from SONY

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY's ULT headphones are the latest offering in their bass-enhanced product line which currently also includes some speakers. The hook is that you can choose the extent of the enhancement with the push of a button. This can be a welcome addition to some audio streams that are otherwise too "thin" but can also sound bloated or otherwise prove distracting. The headphones have a quality feel to their construction and come with a rugged case. I appreciated their origami like folding that allows them to nestle into that case for storage. It makes it easy to toss them in my carry on. The head strap is adjustable and the padded cans make for a comfortable fit. They also were able to fit in larger drivers and still keep the unit lightweight. The feature set is rich and includes the ability to mate the phones to two devices at the same time. Handy for taking a call while your listening on another device. Blu tooth connectivity was flawless and solid (no dropouts). You can also elect to use the headphones wired as the necessary cable is provided in the case. Battery life is excellent and you can add hours of listening time with just minutes of charging. Another positive with SONY's headphones is their control app. There is a very deep list of features that allow you to do some fine tuning so that you can truly make the phones fit your personal preferences. On the not-so-good side - I found the noise cancelling feature to be only fair. And I encountered choppy audio using it in ambient mode while having a phone conversation. Also, as mentioned earlier, I found the ULT function to be only modestly useful for me and in fact I mostly listen with it disabled. I still think the product is worthy of your consideration (especially if you like over-the-top bass) and I believe that SONY will address some of the other issues with firmware upgrades in the future!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTCowboy,

      Thanks for sharing your review and experience with ULT WEAR headphones. We're glad that you like the design, comfort, multipoint function, connectivity, supplied audio cable, and battery life of the headphones. Your feedback about the sound quality and noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

      The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music. If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction.

      Aside from the ULT button, you can also use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Defected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in defected. When contacting Best Buy for assistance I was not helped.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanettR, we're truly sorry to hear about your experience with the Sony - ULT WEAR headphones, this is definitely not what we want for our customers. Thank you for bringing this to our attention and we'd love to have the chance to make things right for you. Please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
      Full Name:
      Best Buy username:
      Telephone Number:
      Model Number:
      Issue/Concern:

      Thank you for considering Sony products!

      Best regards,
      Dominick Sony_US

  • Rated 1 out of 5 stars

    don’t buy sound will week on you after your 14day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is very low quality very disappointed. I can’t return it back. 14 days are up.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonT, thank you for sharing your experience with us! We're sincerely sorry to hear the ULT WEAR headphones are not meeting your expectations. Remember your headphones comes with one-year-warranty with Sony, If this low volume is related to a malfunction we can surely provide you personalized assistance through email. Kindly send us a message to socialsupport@am.sony.com with your name, Best Buy username, headphones model number, issue and telephone number. Looking forward to hear from you soon! Best regards, -Jenn. Sony_US

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is not that good and headphones are not at all comfortable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chandu,

      We regret to hear that you are not satisfied with the ULT WEAR headphones. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html

      For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer’s actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

      Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great set of headphones with Sony quality built in

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Wireless Noise Canceling Stereo Headset The headphones are very comfortable to wear – had them on for a few hours at work with my glasses on and had absolutely no discomfort. My ears are on the large size but the ear cups fit nicely and the cushion formed well around my ears. I wore them in my car for a short trip to the store and had no problem hearing the traffic noise over the music playing. The noise canceling feature works well, I did notice a white noise sound when there was no audio playing. The headphones paired nicely with my Android phone (Galaxy S20 FE 5G Android version 13). At first the headphones were confusing on how to make them work but once I downloaded and launched the app (ULT WEAR) it was quite easy to follow the instructions. It took me step by step on how to pair the headphones with the phone. The way the software has you adjust the equalizer setting was very easy to use and also easy to reset in case you wanted to change the settings. I was using local radio station app to listen to music and if the headset volume was not set up near high I kept getting a text message on the phone to increase the volume – but the message was not clear as to what volume – the phone or the headset. I also noticed when I was driving away from my house as I got out of the blue-tooth range – the headset went silent for about 20 seconds before it reconnected to the station. My computer at work does not have blue tooth but I could use the audio cord and I was able to hear sound from the computer. I edited voice narration on the computer and the sound from the headphones matched the high end computer speakers I use. My tablet is a little older model (SM-T713 Android version 7.0) and the UTL WEAR app did not work with the headphones. I was able to use the headphones without the app and could hear the videos I tested clearly with good sound quality. Not sure how long the charge worked for the headphones as I used them at work for about 3 hours over 2 days and then they sat turned off for 3 days and the charge was down to 10%. It paired well with both my tablet and phone and I could easily switch between the two without any need to repair the headphones. Since I used an audio cable with it at work this did not interfere with the pairing of the headphones to my phone and tablet. Sony has a good reputation for quality headphones and this model meets those standards. The workmanship of all the parts is an extension of their design work in previous models. The buttons are easy to use while wearing the headset. The sound quality is outstanding and the equalizer adjustments make it easy to tailor the sound to your listening preference. It also has great noise canceling features that block out all unwanted sounds. Unlike some earlier models it comes with a very nice EVA case that is light-weight and protects the headphones. The unit may not be the smallest and lightest out there but they are a great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AZEqualizer, We truly appreciate you taking the time to share this wonderful feedback! We're glad you like the comfortable fit, excellent noise canceling feature, seamless pairing with your Android devices, intuitive app customization, great sound quality, long battery life, and overall performance of your new Sony ULT WEAR headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Bass and other sounds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the ULT Wear in White to my small collection of headphones. This set has a few firsts for Sony. First, the name: It's not a mix of letter and numbers. ULT is the Line and WEAR is the portable version of the ULT line of speakers. The others being party speakers, these emphasize BASS. They do have a Sony nomenclature but it's not advertised: WH-ULT900N Design wise, they very much look like other Sony over the ear headsets. Although it's all plastic construction, there's some quality to it. The headband is very plush and barely notice it. The earcups are very supportive and can wear these all day. The controls are similar to other Sony sets, with some unique quirks: There is a power button that one has to hold for a few seconds to turn on, and longer for pairing, or hold to power off. A small light with different shows status. It's small and not too bright. Then there is a larger button that switches between ANC or Ambient mode (Hear through). Annoyingly, there are beeps but not a voice response confirming in which mode it is, although one will soon find out. Oddly there is no way to disable ANC/Ambient from the headphones, it can only be disabled back via the phone app because double clicking the same button is meant to launch sponsored apps instead, for some reason. Then closer to the outer side of the ear cup, there is a large ULT button that controls the level of bass, from two pre-set settings, or disable it (3 Settings total). To confirm which mode it is, the headphone has a distinctive, very loud noise it makes that sounds like shattered glass. It takes some getting used to. Track and volume controls are via the touch-sensitive surface on the right earcup. On older Sony headphones this was a hit or miss, but I'm happy to report that works surprisingly well here. Another nice feature is that covering the right earcup with a hand lowers the music volume and lets the ambient noise in. Ideal when interacting with someone. Removing the left earcup (not the right) pauses the music and resumes it once back on. This works very well and had no false responses. There is also an analog audio jack (to be used with airplane ports or computers). Charge is via USB-C, but keep in mind that it does not support USB audio, it's only for charging, and frustratingly, the headphones don't work while charging. Bluetooth is Multipoint, meaning it can simultaneously connect to two devices (as in a phone and a laptop), and while it does not mix audio sources, whichever comes last can be heard. This is the way many higher end headsets works. There is an app required to control the headset, and it's Sony's Headphone Connect. This is the same application that's used on most of their headphones, and it's been refined for many years so it works very well. It has some useful features, when enabled, like adaptive sound control, which tracks the location via the phone and other activities to automatically switch from aware to ANC. Like commuting to an office or school and changing modes along the way. It also displays the Bluetooth codec used (AAC for iPhone or SBC for Android). It advertises fast pairing for Android and Easy Pairing for Windows. Standard pairing for Apple devices, which is quite simple. I noticed that unlike older headsets in Sony's 900 series, it doesn't support Sony's high bandwidth ALAC codec (Which I used when connected to a Sony receiver) and doesn't advertise HD audio. Likely for the limited Bluetooth codecs. Within the app, noticed that when logged in, it can store to Sony's cloud which sounds are played, which I find odd, to say the least. When logged in the application provides settings backup and other functions as well. I tried to set up 360 Audio that is advertised with these speakers but I found it a waste of time. It requires a subscription to a 3rd party app, and while I knew it wouldn't work with Apple Music, I couldn't set it up with Amazon Music, but might work on Tidal (Which I'm not currently subscribed to) Not interested in a subscription for the headphones. Battery: It's advertised as 50 Hs without ANC/Ambient, or 30 Hs with either. This is impressive. It works well with phone calls, and one can replace the phone's assistant (Siri or Google) with Alexa, when paired with the headset. What left me unimpressed is the sound. It sounds nice and clear, with plenty of bass. I find the high bass setting too much, but to each its own. When using ANC or ambient mode, the sound doesn't sound as vibrant as expected, it lacks body. It's crisp and detailed, but fiddling with the EQ settings didn't hit the spot for me. Overall, it's a nice set, with good ANC and plenty of settings, but it's not quite ideal. Using it for a few days, I didn't find a sound profile I could enjoy, but for someone that just cannot get enough bass, this is the pair to get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi emiliosic,

      Thanks for sharing your in-depth review and experience with the ULT WEAR headphones. We're glad that you like the design, comfort, ULT button, touch sensor, and multipoint function of the headphones. Your feedback about the controls, charging function, 360 Reality Audio subscription, and sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

      The functions of the NC/AMB (noise canceling/Ambient Sound Mode) button can be adjusted on the Sony app.

      When CLEAR BASS is set to high, it may be difficult to obtain the effect of ULT2. Here are the functions of the ULT button:

      ULT1: This setting emphasizes the deep bass range over other sounds.
      ULT2: This setting emphasizes powerful sound more than ULT1.
      OFF: Turns off the ULT button setting.

      Additionally, you can adjust the Sony app's equalizer to tailor-fit the sound quality to your needs.

      For more information, please refer to these links:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html
      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Fnc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sucked ghgggdfjgchffggdgfggfgyyhffgdstihgfggf

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent for sound and for noise cancellation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: These headphones are really great for listening to all types of music. Right out of the box they sounded fantastic, and the companion Sony app allows for all sorts of fine tuning and feature activation. The noise cancellation feature also works as well as anything that I’ve tried to-date. The headphones are ready to pair right out of the box, and this can be done manually as for any typical Bluetooth device or you can use the Sony app to get everything quickly set up. Typical controls for listening (volume, track fwd-back, etc.) are done by touch on the right earpiece while the left has buttons for power, noise cancellation, and bass boost. It’s all very intuitive. There is also a jack for use with a conventional audio cable (included in the box), which might be nice for a direct connection such as on an airliner. The noise cancelling feature has settings that allow you to put it in a "hear-through" mode to allow conversations or just to hear ambient sounds. One interesting advanced feature is that you can set up a number of different “sound profiles” using the app and associate them with specific locations (home, office, gym, etc.). Then, when you are in one of those locations, the app will automatically configure the headphones accordingly for that environment. The headphones are very comfortable to wear. I have a large head and have tried headphones that will simply not adjust far enough to fit me. These, however, fit well and felt really good. A negative is that, in order for noise cancellation to work, they have to seal well around the ears. As a result, they often felt a bit sweaty when I removed them. Maybe this is common to this style of headphone but it’s not enough for me to down-rate them. I have used them so far to listen to most every type of music that I like, which ranges from singer-songwriter artists to jazz, blues, oldies, and classical. I also listen to a lot of podcasts. Everything sounds great and I had almost forgotten how much better music sounds over a set of true headphones compared to the in-ear buds that I have mostly been using. These will now be my prime listening device in places where full-size headphones are appropriate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doug G,

      Thanks for sharing your 5-star review and experience with the Sony ULT WEAR headphones. We're thrilled that you like the sound quality, dedicated app, noise canceling function, connectivity, controls, supplied headphone cable, sound settings, and fit of the headphones.

      Your feedback about its comfort is also appreciated. To achieve the best performance in terms of comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Terry's Dissapointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryB,

      We’re truly sorry to hear about the issues you’ve encountered with your ULT WEAR headphones. We’d love to look into this further and explore what options we can offer to address your concerns. To get the most out of your ULT WEAR, download the Sony Sound Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. The headphones also feature two ULT sound modes for enhanced bass, which can be combined with EQ adjustments: ULT1 for deep, low-frequency bass, or ULT2 to experience powerful bass.

      Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      You may also send us an email at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We’re here to help and appreciate your patience.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound with some flaws.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony ULT WEAR noice cancelling headphones offer some very big sound with some setbacks. For starters, the sound is pretty darn good. I prefer the “Bright” setting with the ULT setting at 1. That’s the sound signature I enjoy, though there are several to choose from within the headphones app including a custom profile for fine tuning. Overall, the apps work pretty good although I do have a criticism I’ll touch on later. The headphones are light weight and provide decent comfort for long listening sessions. Additionally, the battery life is excellent. Get about 30hrs playback time and charging for just a few minutes will get a few more hours of playback. Awesome feature! Couple downsides I’m seeing with these headphones are build quality and overall aesthetics. They are mainly plastic and feel cheap. They also do not look premium. The ear cups I find are also fairly cheap. They are some kind of synthetic material and you get a nice greasy sheen on them once taking them off. You can instantly see all your head and ear oils on them and it’s a setback in my book. A different ear cup material would have gone a long way here. Another thing Sony needs to work on is the amount of prompts while trying to setup the headphones with their app. I got well over 10 prompts about various things. When I get a set of headphones I want to just listen. I’ll download an app, update firmware and that’s all I want to do. Overall, a nice sounding headset with long battery life, deep bass and lackluster presentation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi joel125,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality, comfort, and battery life of the headphones. Your feedback about the design and dedicated app is greatly appreciated.

      In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good, But Can You Have Too Much Bass?

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know headphones are meant to be heard, not seen, but for premium devices these make no statement at all. In solid gray (including the few buttons), they look totally generic. I wish there had been more visual impact to the design. Further, the packaging seemed excessive. Mine were delivered by a national delivery company and so there were 3 Sony-branded boxes, one inside the other. Seems wasteful and unnecessary. As for the headphones themselves, it's mostly, but not exclusively, good news. They are quite comfortable with the expected adjustment band for different size heads. While there is no manual, per se, pairing the headphones to my Android phone was easy with little fuss. The downloaded app makes setup easy and quick. I listened to expansive orchestral music and some contemporary singers, solo instrumentals and other types of music. One prominent "feature" of these headphones is enhanced bass. It's true. Strong bass was evident in most sources, but especially in the classical symphonic music. Bass is adjustable by repeatedly pushing the "ULT" button, but I found it nearly overwhelming, even in the lowest setting. How much bass is desired is always a matter of personal preference, but I wish it had one "step" further down. The noise cancelling featured work amazingly well. Compared to my decades-old Bose, the improvement is remarkable. For travelers, an airline cable is included as well as a charging cable. The buttons for bass, noise, on/off are located on the left headset. Since the majority of us are right handed, I found the placement a bit awkward. In sum, these are perfectly adequate headsets for most people. I found little that makes them especially different other than the understated design and the ability to control bass (mostly) effectively.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doug G,

      Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're glad that you like the comfort, connectivity, dedicated app, and noise canceling function of the headphones. Your feedback about the design, packaging, and ULT function is greatly appreciated.

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great midrange over ear option.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a mid-range set of headphones, this Sony set has elevated what I expect from a midrange headphone. I tend to be the type of person who likes a more bassy sound from my over ear headphones, this set really fills that niche for me. The nice thing is that even with the extra bass the sound quality still sounds good. I don’t feel like the mid and high end are overly distorted even with the bass boosted. I like the fact that even at this level the noise cancellation sounds just as good as a Bose set from several years ago at a fraction of the price. Sony really has some of the best noise cancellation in today’s set of available products. I also like the fact that you can dial in how much “passthrough” you can get with the app to tune it for your current environment or wherever it may be that you use the headphones normally. The only thing that I really noticed that I was not initially a fan of is that the entire headphone is mostly plastic. I understand at this price point that that is probably to be expected but after using the headphones for a bit the build quality overall other than the plastic feel is quite nice. I don’t necessarily feel like they are overly flimsy, nor do I feel like I’m going to break them or anything just by using them which is a plus. The only other real thing of note is if you get warm easily the earcup cushions do get a little warm if you’re wearing them for extended periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViperElectric,

      Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're thrilled that you like the sound quality, noise canceling function, and dedicated app of the headphones.

      Your feedback about the design and its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html

      Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Doesn't work as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these with the impression they could be better than Skullcandy crushers. The Cons: The sound quality was pretty good but the headphones could not handle a lot of bass heavy music without getting crackly. Also feel like I had to turn them all the way up to get to a decent volume. No top headband cushion so could only wear for so long. Touch features were cool but we're also sensitive to being touched. Was kind of an inconvenience when working out as I would constantly brush up against them and it would mess with my music. The Pros: Touch and sensor features are nice, battery life is great. Overall was disappointed that $200 Sony headphones could not live up to what was advertised and was returned shortly after using. If you're looking for bass forward headphones with great sound quality. Get Skullcandy Crushers ANC 2.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaredM, We are sorry to hear that you had to return the ULT WEAR headphones due to some issue that you encountered while using them. This is not the experience that we would like you to have with our premium products and we take feedbacks seriously as this will help improve our products.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable and really like how you can cover one ear to temporarily turn off noise cancellation. Easy to wear and super light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cindy, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US