Customer Ratings & Reviews

Hi, Listening,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony ULT Headphones! We are delighted you are taking advantage of all the incredible quality features the unit comes with, such as the powerful bass and detailed sound quality!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hello CurtisR,

Thank you for choosing Sony!

We're excited to hear that you appreciate the noise-canceling feature and the sound quality of the WHULT900N headphones. Your recognition of the value they offer means a lot to us, and we're glad they enhance your listening experience in a meaningful way.

Best regards,
-Fred

Hello Valorie,

Thank you for choosing Sony!

We're delighted to hear that you've had such a positive experience with the WHULT900N headphones! It’s fantastic to know they’ve made your workouts and relaxation time even better. Thank you for sharing your feedback, and we're glad you have zero regrets about your purchase!

Best regards,
-Fred

Hello BrianK,

Thank you for choosing Sony!

We appreciate you sharing your feedback on the WHULT900N headphones. We’re glad you enjoyed the powerful bass, solid ANC, and premium feel, which made them an excellent choice for music and travel. We’re sorry to hear that your pair was destroyed, and we’re grateful for your positive comments while you had them. If you need any assistance or support, please don’t hesitate to reach out.

Best regards,
-Fred

Thank you so much for sharing your feedback, DavidJ! It brings us great joy to hear you're enjoying the sound quality and lightweight, comfortable design of your WH-ULT900N headphones. It's wonderful to know they feel good even during long listening sessions. Your positive experience inspires us to keep delivering headphones that combine excellent audio with long-lasting comfort. If you have any favorite features or ways you use your headphones, feel free to share—we love hearing from our community! Enjoy your music!

Thanks for being a valued member of the Sony family.

Best regards,
Gus
Sony Social Media Team

Hi MJinSunrise,

We're delighted the ULT WEAR Wireless Noise Canceling Headphones were fantastic on your trip, perfectly blocking out all that unwanted sound! We apologize for the frustration with the power button placement causing accidental shut-offs. A quick fix is to re-map the Custom button's function in the Sony Headphones Connect app to avoid accidentally powering down the unit. If you need further help, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

Hi LegionOfJoom, thank you for taking the time to share your thoughts on the Sony - ULT WEAR! We are happy to hear that you like the superior sound quality they deliver. In regards to the active noise canceling going in and out randomly, we would like to share some steps that can help:
1- Turn off the Adaptive Sound Control, this feature detects the wearer's actions and will adjust the noise canceling function automatically, turn it off to have a stable noise canceling effect
2- Check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. You can do this on the Sony Sound Connect App
3- Initializing the headset to restore factory settings, you can follow the instructions in the link below: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html
Also we appreciate your feedback about the plastic designed and will be sharing it to our development team. Thanks for choosing Sony, regards. -Dominick

Hi GuillermoG!
Thanks for sharing your feedback.
It is most rewarding to hear that the WH-ULT900N is providing the privacy and enjoyment you were looking for!

We're glad you chose Sony!
Warm regards,
Estefany

Hi RichardC,

We couldn't be happier to hear that you’ve made the switch to Sony and are finding the comfort and noise cancelling to be such a step up! It is fantastic to know that they are feeling better for your daily use. These headphones are engineered for that exact experience, featuring our Integrated Processor V1 which powers high-performance noise cancelling to block out the world around you. Plus, you’re likely enjoying the ULT button on the side of the earcup, which allows you to switch between two distinct bass-emphasized sound modes to really feel the power of your music.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Thank you for sharing your fantastic review, TyreekB!

We are thrilled to hear that you found the WH-ULT900N headphones to be a great purchase at their price point, especially for a budgeting buyer.

It's rewarding to know that the noise-canceling is hitting "top tier" for you, and that the Bass Boost mode is "dope" for your EDM playlist! That's exactly what we designed the ULT POWER SOUND series for.

We also appreciate you highlighting the power of the Sony EQ app! We built that feature so users like you can customize the sound profile, and it’s great to hear you successfully tweaked the balance to prevent instruments from overpowering the vocals.

Thanks again for your strong recommendation and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Zelda,

Great! We're thrilled that you like the comfort, sound quality, and supplied carrying case of the headphones. Thank you for choosing Sony!

-Ralph

Hi OliverS,

It brings us great satisfaction to hear that you are still so happy with your Sony ULT WEAR headphones six months after your purchase! We are especially glad to hear that the excellent sound quality and the ease of use for both the controls and the companion app have stood out to you. We designed the ULT WEAR line to be both powerful and intuitive, and your feedback confirms we hit the mark!

Thanks for choosing Sony.

Regards,
Dominick

Thank you for sharing your feedback, SCU13.
We are truly sorry to hear that the noise-cancelling performance on your WH-ULT900N headphones has been disappointing and that you have experienced issues with delay or the headphones powering off unexpectedly. That is certainly not the reliable experience we intend to deliver.

We do, however, appreciate you highlighting that the audio quality is "fire"—we are thrilled you love the sound signature!

We would like to help you resolve the noise-cancelling and power issues so you can enjoy the full functionality you paid for. These behaviors can often be resolved by ensuring the headphones have the latest firmware update via the Sony | Headphones Connect app, or by performing a system reset.

Please contact our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can guide you through the specific troubleshooting steps and ensure your headphones are performing optimally.

Thank you for bringing this to our attention and for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Christian,
Thank you so much for taking the time to share your thoughts about the WHULT900N headphones! We're happy to hear that you appreciate the versatility of our design. It’s great to know that you find the ease of access to the equalizers and the effectiveness of the noise-cancelling feature to your liking. Your recommendation means a lot to us!

Thanks for choosing Sony!
Best regards,
Stephanie

Thank you for your enthusiastic review, KyleW!

We are absolutely delighted to hear how much you are loving your WH-ULT900N headphones! It's fantastic to know that you are experiencing great sound quality and that they are delivering such an extremely clear listening experience across your entire playlist.

Your appreciation for the ULT Mode is especially rewarding! We designed that feature to give listeners the option to instantly boost the low-end frequencies, so we're thrilled to hear that the "most base" setting is perfectly enhancing your music and providing a truly better, more immersive experience.

It's wonderful that your WH-ULT900N headphones have become your go-to companion, coming with you "everywhere I go."

Thank you again for your strong recommendation and for making Sony a part of your daily music experience!

Best regards, Gus, Sony Social Media Team

Thank you for this fantastic review, TanyaRN!

We are absolutely delighted to hear that your nephew, who is studying music in college, loves his new Sony ULT WEAR headphones! It’s incredibly rewarding to know that the awesome noise cancellation is providing him with the quiet environment needed to focus on his studies and listening.

We agree that the ULT WEAR delivers premium performance and features at an excellent value. Your feedback is a wonderful confirmation that he is enjoying the high quality of sound and effective noise-canceling technology.

Thank you again for choosing Sony for such an important gift!

Best regards, Gus, Sony Social Media Team

Hi Anthony, Awesome! We are glad to hear that you are happy with your new ULT WEAR headphones! Thank you for choosing Sony! -Carl

Hi KoreyG,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and ULT function of the headphones. Your feedback about the design is greatly appreciated. Thank you for choosing Sony!

-Ralph

Hi Chico,

We feel privileged to know that your very first pair of headphones are from our ULT WEAR collection! We are thrilled that your introduction to high-quality audio has been so positive, especially regarding the long-lasting comfort and sleek design. We worked hard to ensure these headphones provide a premium feel and a powerful sound experience, and it is wonderful to see them making such a great first impression.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello JaneC, thank you for the five-star rating! We're delighted to hear you're enjoying the ULT WEAR headphones, just pressing the ULT button you can boost the bass & feel the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.