Customer Ratings & Reviews

Hi KenS,

We are thrilled to hear that you are enjoying the sleek design and noise-canceling performance of your new ULT WEAR headphones! It’s great to know they are providing such high quality at a price point you appreciate.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Anderman,

Awesome! We're thrilled that you like the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi LuisG! Thanks for the awesome review!
We are thrilled to hear that you are loving the sound and quality of your new WH-ULT900N headphones. It’s great to get such a high recommendation from you!

The WH-ULT900N is built for those who love deep, powerful sound, featuring a dedicated ULT button that lets you toggle between two different bass heavy sound modes. They also pack high quality Noise Canceling and a long lasting battery, so you can stay lost in the music without any interruptions.

Thanks for selecting Sony!
Best regards,
Estefany

Hello SebasRS,

Thank you for choosing Sony.

We sincerely appreciate your kind words regarding the sound quality and comfort of our WHULT900N headphones! Your support means a lot to us. We're sorry to learn that you've encountered connectivity issues.

To help us better understand the connectivity issues you're experiencing and gather more details, please reach out to us directly via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We look forward to hearing from you and helping you resolve this!

Best regards,
-Fred

Hi, Stephen,

Thanks for the 5-stars rating! We are really happy to hear you are enjoying your Sony Headphones and their amazing sound quality and noise cancelling! Do not forget to press ULT and feel the power of sound and bass, so you can set the vibe and yourself at the center of your music wherever you are.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi, PeterS,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day! -DiegoV

Hi Moneymatt,

Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're glad that you like the noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. Aside from the ULT function, you can use the equalizer function of the Sony Headphones Connect app to fine-tune the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi ElijahA,

We're pleased to learn that your Sony headphones deliver even better bass and such a comfortable fit compared to the XM4s—and thank you so much for sharing your positive 4-star review! Enhanced low-end audio and all-day comfort are standout features of the WH-ULT900N, so it's fantastic to know they've made a real difference for you.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi ZEEHASSAN,

That is exactly what we love to hear! The ULT WEAR was designed specifically to deliver that top-tier, bone-shaking bass without compromising the clarity you expect from a high-end Sony headset. We are thrilled they’ve earned the top spot in your collection!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Mackau,

Thanks for the great feedback! We're so happy you're enjoying the ULT headphones! Their noise cancelling feature makes them perfect, definitely a solid choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
Thanks for choosing Sony.
-Aldair

Hi Emus,

We are glad to hear that you're enjoying the powerful bass and audio quality of your ULT WEAR headphones! It is wonderful to know they are a great fit for your study sessions, workouts, and relaxation.

Thanks for choosing Sony.

Best regards,

Eliab

Hi James, Awesome! We are so glad to hear that you are enjoying the sound quality of your new ULT WEAR headphones! Thank you for choosing Sony! -Carl

Hi TeeheeMF,

We regret to hear you are having some audio issues with your ULT WEAR Headphones. Our ULT WEAR has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Please note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. We do have good information on how to wear the headband headphones correctly so it is comfortable and reasons why your ears may hurt when putting on or wearing headphones. For your reference, you may check this helpful link:

https://www.sony.com/electronics/support/articles/00282845

By downloading the Sony Sound Connect app, it lets you adjust the equalizer and gives you different sound modes. This will give you more control over your headphones and their performance. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/articles/00286844

Despite your concerns, we're glad that you like most of the features of the unit. If you need further assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Thank you for the fantastic review, CristianK!

We’re so glad the WH-ULT900N stepped up for your last-minute Zoom needs! It’s great to hear the built-in mic and easy-to-use controls are making your transition between work calls and music seamless. We designed them to be versatile, and it sounds like they’re a perfect fit for your routine.

Thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi CeeJay,

We are immensely pleased to hear that you are loving your new headphones and that they are providing a secure fit during your workouts! While the ULT WEAR is designed for premium sound and comfort, it is fantastic to know they are staying in place for your specific activity level. We are also glad that the included carrying case is a valuable addition for you, making it easy to protect and transport your headphones whenever you're on the move.

Thank you for choosing Sony.

Regards,
Dominick

Thank you for your positive feedback on the WH-ULT900N, user308831! We're delighted to hear that you love the immersive bass, long battery life, and sleek design. Your satisfaction is very important to us, and we appreciate your support.

If you have any further comments or suggestions, please don't hesitate to share them.
Thanks for choosing Sony!
Gus

Hi Alexdagoat08,

It is most rewarding to hear that the ULT WEAR headphones are everything you hoped they would be! We designed this series specifically for bass enthusiasts, featuring our dedicated ULT button that triggers two distinct levels of deep, soul-shaking sound. Combined with our Integrated Processor V1—the same technology found in our award-winning 1000X series—and advanced noise canceling, these headphones deliver a massive, high-energy club experience wherever you go.

Thank you for your passion and for choosing Sony to power your sound.

Regards,
Dominick

Hi MonikaS,.

We are thrilled to hear you chose the ULT WEAR over the other brands on your list! It’s great to know that you are enjoying the powerful sound, intuitive controls, and the long-wearing comfort of the soft earpads.

Thanks for choosing Sony.

Best regards,

Eliab

Hello MarkM,

Thank you for your fantastic review! We are delighted to hear that you’re enjoying our ULT WEAR Wireless Noise Canceling Headphones and that they are outperforming your more expensive options. It’s wonderful to know that you value the feature that allows you to disable noise cancellation while still enjoying your audio.

We appreciate your feedback regarding the instructions. We understand that discovering features such as volume control through swiping on the earpiece and the double-tap-to-pause functionality by chance can be frustrating. We will take your suggestion into account as we work to enhance our instruction manuals and provide a more comprehensive guide to all available features. In the meantime, you can refer to the Help Guide for your unit here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/manuals

Thank you once again for your review and for choosing Sony!

Best regards,

Romeo

Hi JaneS,

Thank you for sharing your fantastic experience! We're thrilled to hear that your husband is enjoying his Sony ULT WEAR headphones, especially for their exceptional sound quality, comfort, and convenient charging. It's great to know that such quality comes at a reasonable price. Thank you for choosing Sony! Enjoy! -Maria