Customer Ratings & Reviews

Hi LeticiaB, thank you so much for sharing your feedback! We're delighted to hear that you're enjoying your WH-ULT900 headphones and appreciate your comments on their style and comfort. We designed these headphones to provide both outstanding audio quality and a premium wearing experience. If you have any questions or want to explore more features, feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello CarolM,

Thank you for choosing Sony!

We're pleased to learn that your WHULT900N headphones are effectively blocking out background noise, allowing you to create an ideal study environment. At Sony, we strive to provide innovative audio solutions that exceed your expectations, and it's fantastic to hear that our noise-cancelling technology is enhancing your daily routine.

Best regards,
-Fred

Hello Enrique,

Thank you for choosing Sony!

We are more than delighted to hear your wonderful review of the WH-ULT900N. We are extremely pleased that the sounds have touched you so deeply. Imagining the winds of Narnia is such a beautiful way to describe the experience, and it is truly gratifying to hear this kind of feedback. Your experience motivates us to continue to deliver high quality products.

Best regards,
-Fred

Hi Elias,

We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Mynameisajitsah,

We are very glad to hear that you are enjoying the smooth comfort and exceptional sound quality of your new headphones! We designed the ULT WEAR with high-quality earpads to ensure they remain comfortable for long listening sessions without causing fatigue. It is wonderful to know that you find them to be a great value, especially with their powerful bass performance and clear audio delivery.

Thank you for choosing Sony.

Regards,
Dominick

Hello FredC,

Thank you for your comprehensive feedback regarding the WH-ULT900N headphones. We are pleased to know that you appreciate their sound quality and comfort. However, we sincerely apologize for any inconvenience you have encountered.

We would welcome the opportunity to gain further insight into the issues you are experiencing and to assist you more effectively. If you are willing, we would like to contact you directly. Please provide the following information by sending an email to socialsupport@am.sony.com so that we can ensure we have accurate details:

- Sony Case Number:
- Full Name:
- Username:
- Phone Number:
- Model Number:
- Issue/Concern:

Your loyalty as a Sony customer is greatly valued, and we regret any trouble this situation may have caused you. We look forward to connecting with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi Xpiper343,

We're glad that you like the XB900N and XM4 headphones. It's unfortunate that you are not satisfied with the ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Sound quality may vary depending on the source content. Make sure to set the sound quality mode to "Priority on sound quality" using the Sony app.

To adjust the bass quality depending on your needs, press the ULT button on the headphones. Each time the ULT button is pressed, the function changes to ULT1, ULT2, and OFF in this order. You will hear a notification sound each time the setting is changed:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Hint: You can also use the “Sony Sound Connect” app to switch the ULT button setting to ULT1/ULT2/OFF.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi, LeedP,

Thanks for the review and the 5-stars rating! We are really happy to hear how much your daughter is loving her Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, she can definitely enjoy to her favorite artists for a long time!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi JacobG,

It is fantastic to know that the ULT WEAR headphones are providing the perfect fit and sound for you! We understand that finding a pair of headphones that accommodates different head sizes while remaining durable is essential, so we are thrilled that our focus on a flexible yet sturdy design has made such a positive difference in your experience.

The ULT WEAR is built with a reinforced, adjustable headband that provides a secure fit without unnecessary pressure, making them ideal for long-term wear. This flexibility is matched by our ULT button, which lets you choose between two distinct levels of bass-heavy sound, allowing you to customize the audio quality to your exact preference.

Thank you for choosing Sony and making us part of your audio journey.

Best regards,
Dominick

Hi Dave,

You made the right choice with the Sony ULT WEAR headphones! We're glad that you are enjoying the sound quality of the headset. Thank you for choosing Sony!

-Ralph

Hi TommyFisher!
Thanks for sharing your initial thoughts! We are excited to hear that your experience with the WH-ULT900N is off to a great start.
We can’t wait for you to spend more time with them and see how they fit into your daily routine.

Thanks for choosing Sony!
Best regards,
Estefany

Hello TylerH, thank you for the fantastic score! We couldn't be happier to hear that you're enjoying the ULT WEAR sound quality! We also appreciate the feedback regarding the battery life and the warm sensation over the ears while exercising. Thank you for choosing Sony! Best regards, -Jenn.

Hi DarwinA, thanks for the 5-star rating! We're really happy to hear you're enjoying the powerful sound quality and noise cancelling technology of the Sony - ULT WEAR! With up to 30-hour battery life and comfortable design they are an excellent option for everyday use. Thank you for choosing Sony and enjoy the music! Regards, -Dominick

Hi JonnyT, We are thrilled to learn that you are enjoying the features, especially the excellent noise cancellation and sound quality of our ULT WEAR headphones! It brings us immense joy to know that your experience as a professional musician has been enhanced by the quality of our product. Thank you for choosing Sony! -Jess

Hi DameTheGreat0,

It is truly wonderful to know that these headphones were the perfect gift for your wife and that she is now enjoying her new pair!

The ULT WEAR is designed specifically for those who love deep, resonating sound. By pressing the ULT button, she can switch between two distinct bass-emphasized modes that bring a powerful, club-like energy to her favorite tracks. To ensure she can listen in peace, we’ve included our Integrated Processor V1, the same technology found in our award-winning 1000X series, providing exceptional noise cancellation. Combined with the plush, pressure-relieving earpads, these headphones are built for hours of high-quality, comfortable listening.

Thank you for trusting Sony.

Regards,
Dominick

Hello AchiengM,

Thank you for choosing Sony!

We're immensely pleased to hear that you're enjoying the sound quality and noise-canceling features of your WHULT900N headphones. Your feedback inspires us to continue innovating and delivering exceptional audio experiences.

Best regards,
-Fred

Hi JacquelineC,

We apologize for the frustration regarding the price difference. While we cannot comment on specific trade policies, retail prices often fluctuate due to seasonal promotions, ending sales cycles, or changes in the global economic environment and supply chain costs. We always strive to provide the best value for our technology, and we recommend keeping an eye on authorized retailers like Best Buy for future promotional offers.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KrisM,

We are thrilled to hear that your experience with the ULT WEAR headphones has been so positive!

It is fantastic to know that you’re finding them easy to use and that the performance is hitting all the right notes for you. We specifically engineered the ULT series to deliver powerful, deep bass and high-end features at a great value, so hearing that you're enjoying that balance of quality and price is wonderful. We are confident they will continue to deliver that signature "power sound" for all your favorite tracks.

Thank you for choosing Sony!

Regards,
Dominick

Hi Realbuyer,

We feel privileged to know that our ULT WEAR headphones were chosen as a birthday gift for your wife and that she is enjoying them so much! It is wonderful to hear that she can now experience the deep, power-packed bass and crystal-clear sound that this series is known for. We take great pride in creating products that help celebrate special moments, and we are thrilled that these headphones are providing her with an exceptional and stylish listening experience.

Thank you for trusting Sony!

Regards,
Dominick