Customer Ratings & Reviews

Hi, IrvingA,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are enjoying your Sony Headphones! It is great to hear you are taking advantage of the connectivity, and do not forget to press ULT and feel the power of sound and bass!

Thanks fort choosing Sony. have great day!
-DiegoV

Hi TajaiP, thanks for the fantastic 5-star rating! We're thrilled to hear you're loving all the cool features of the Sony - ULT WEAR. Their powerful sound, excellent noise canceling and comfortable design makes them a perfect option for every day use. Thank you for choosing Sony and enjoy your new headphones! Regards, -Dominick

Hello AvaP, thank you for the great score! We're thrilled to know that you're enjoying the ULT WEAR so much. Remember to press the ULT button to enhance the bass and experience the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hey Brian, thanks for your review, we are happy to know you enjoy your great headphones, the bass on the WHULT900N is definitely great!

The "ULT" function provides a significant bass boost that you will find appealing, especially for contemporary music styles with heavy bass-lines and sub-bass frequencies. The ULT function adds a thick, boomy layer of bass to the sound, which may be particularly attractive to listeners who enjoy music with strong low-end frequencies.

We take seriously your feedback about the plastic feel, as Sony, we want to provide you always the best and we will improve our products based on your reviews.

Thanks for choosing Sony!

-Gus

Hello RicardoR, thank you for the five-star rating! We're thrilled to hear you're enjoying the incredible ULT WEAR Headphones. Remember to press the ULT button to boost your bass & feel the incredible power of sound! Thank you for choosing Sony. Best regards, -Jenn.

Hi, WillardJ,

Thanks for the review! We are really happy to hear how much you are loving your Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, you can definitely enjoy to your favorite artists for a long time!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi Gigi, we're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi Anthony, thank you for sharing your experience! We're glad to hear you found the ULT WEAR to be a great pair, even if the bass wasn't the right fit for your preferences. It's awesome that you found your match in the WH-1000XM5. They're a fantastic choice with a more balanced profile. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick

Hi MJones,

Thank you for sharing your feedback, and we sincerely apologize that your experience with the Sony ULT WEAR headphones has been disappointing, particularly regarding the connectivity issues. We understand how frustrating constant disconnections can be when you're trying to enjoy your music.

We appreciate you giving us a chance, and we want to help you resolve these connection problems immediately. We have a few key troubleshooting steps that often fix these types of dropout issues:

1. Firmware Update: Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App. Updates frequently include critical stability and connection improvements.

2. Stable Connection Priority: In the Sony Headphones Connect App set the headset to “Priority on stable connection”. This setting can reduce audio and Bluetooth dropouts, prioritizing reliability over the highest audio bitrate.

3. Avoid Interference: Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.

If these steps do not resolve the constant disconnection issues, please reach out to our customer support team directly. We would be happy to work with you to troubleshoot the issue further or explore a solution.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi Davids, Fantastic! We're delighted to hear that you're enjoying your Sony ULTWEAR. We're looking forward to your next purchase. Your recommendation means a lot to us, thanks for choosing Sony! -Sam

Hi JerryW, Thanks for the shoutout! We're thrilled to hear you think the Sony ULT WEAR headphones outshine the competition. It's awesome to know you're loving the sound and experience of these headphones. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Guillermo, Amazing! We appreciate your loyalty to the brand and we're glad to hear that you love your new Sony ULT WEAR headphones. Thanks for choosing Sony! -Sam

Hello SumanA, thanks for posting your review!

We're delighted to hear that your kids are enjoying the Sony ULT Wear headphones, especially with noise cancelling feature!

Don't forget to install the Sony | Sound Connect app to elevate your experience with a variety of audio adjustments.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi TaviusW, Thank you so much for the 5-star review! It's awesome to hear your Sony ULT WEAR headphones meets your expectations with its performance and design. Thank you for choosing Sony! Enjoy your Sony listening experience! -Maria

Hi AmberW,

Thank you for sharing your feedback of the WH-ULT900N headphones. To address the issue of the WH-ULT900N headphones disconnecting intermittently, consider the following steps:

- Unpair the headphones from all paired devices and then repair them. https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293780.html

- Ensure that your headphones have the latest firmware. You can check the latest firmware version using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395

- Try restoring the headphones to factory settings: Turn off the headset. Press and hold the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button for about 10 seconds. Find detailed instructions here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.
Best regards,
Stephanie

Hi MartyD, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of your new Ult Wear headphones. Thank you for your feedback and for choosing Sony! -Carl

Hi Medfordlawyer,

Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony!

-David

Hi, KsR1,

Thanks for the review and the comments. We are glad to hear you have been enjoying the headphones' amazing sound quality! Although, we would like to recommend, in case of any inconveniences, to reach out to our Technical Support Team to be further assisted with your issue. Keep in mind your unit comes with a 1-year warranty period. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony, have a good day!
-DiegoV